Tails.com Reviews 

47,774
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 3,618 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, noting how much their dogs genuinely enjoy the specially tailored food blends and the wide variety of healthy options available. People also highlight the exceptionally simple online ordering process and the great convenience of easily managing their monthly subscriptions without any hassle. Some reviewers were not happy with occasional delivery delays, missing parcels, and issues with couriers dropping packages at incorrect locations. A few consumers also noted further complications, mentioning that shipments were occasionally returned to the hub or that managing heavy boxes presented physical challenges.

What people talk about most

Quality

Clients share positive opinions on quality, noting that pets thoroughly enjoy the meals and maintain shiny... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that parcels arrive on... See more

Order

Consumers find order management to be a mix of convenience and hurdles, with many noting that the online... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My dog really enjoys the food. The box arrives on time which is good and it’s easy to change the date of delivery. However I’m finding it difficult to contact somebody to help me try to control her we... See more

Rated 4 out of 5 stars

We are very happy with Tails. Easy to order, dog loves the food. Like most online sellers you are let down by you delivery providers. Yodel were OK, Inpost however are auful. There deliver dates are... See more

Rated 4 out of 5 stars

Tails have been great. The only reason I have not scored them with 5 stars is due to the delivery service. Their chosen courier delivered my order to an unhinged upstairs neighbour who fundamentall... See more

Rated 5 out of 5 stars

My jack Russell is on the kibble blend along with the wet food he can be a bit picky but loves the different textures of the food. Easy to order every month delivery always in time. Tails.com would em... See more


Company details

  1. Pet Care Store
  2. also in
  3. Animal feed shop
  4. Meal Delivery
  5. Pet shop

About Tails.com

Written by the company

Hi, we’re Tails.com – a pet food subscription with a difference.

There’s no such thing as an average dog, so why is most dog food average? Goodbye to one-size-fits-all, hello 100% tailored nutrition.

See the difference in your dog with 60% off your first box + 30% off your second:

SIGN UP NOW VISIT OUR WEBSITE HELP CENTRE

Und für unsere deutschen Kund*innen:

Registriere dich für 2 Wochen GRATIS Futter:

Jetzt testen Mehr erfahren Zum Helpcenter

Written by the company

100% tailored dog food
Your dog is one in a million – let’s feed them that way. Discover food designed to meet their precise nutritional needs, right down to the last vitamin.
How it works
You tell us all about your dog’s age, breed, zoomie level and taste buds. Our nutrition experts create a tailored kibble blend – just for them.
Easy for you, better for your dog
Each month we’ll deliver your dog’s tailored food to your door. You’ll get a handy portion scoop to help keep them in great shape too. If only everything in life was this easy…
We're B Corp certified
We’re committed to upholding high social and environmental standards, to create better walkies for generations to come.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

48k reviews

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4.4

All reviews

(47,774)

3,566 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
joint

Rated 5 out of 5 stars

Tailstastic!

This service is brilliant! My dogs love the food - it caters to their needs as one is wheat intolerant (not pleasant if he eats food with grain in) and the other is older with joint problems. It's so convenient to have the food delivered to our house and it's great value for money! I would like them to start doing tinned food as I still buy that elsewhere. Also some tailor-made dog food containers would be fab to keep our utility room looking smart!

5 March 2015
Unprompted review
Rated 5 out of 5 stars

fantastic service & even with a busy lifestyle!

Easy to click & sort out food even with joint supplements or any dietary requirements. Email alerts for the next delivery....if you have too much food just delay for a week or 2 & it will be left in a place you request.Well worth doing!!

4 March 2015
Unprompted review
Rated 5 out of 5 stars

Best complete dog food..!!!!

Fantastic product, tailor made to my dogs needs. Excellent service and communication from the company and my cross labrador staffy loves it. The food contains joint supplement for her history of cruciate ligament surgery(so no further supplementation needed now).
Precise measuring cup supplied so No more over feeding.!
Monthly delivery has freed up precious cupboard space, and I use some of it as treats to throw down the hallway which she loves chasing and finding. Roxy looks in better shape and her waste is formed and so much easier to pick up.!!!. The familys' American Bulldog was over weight and always hungry on other dog food but the change in his health, energy and shape after just the two week trial is outstanding. He's happier, playful and having half the dose of metacam for his joints.!
I'm sure our dogs will live a longer healthier life thanks to tails.com
All owners really should give this a try, we can't believe the difference in our dogs. Thank You tails.com for a great product at a good price.

4 March 2015
Unprompted review
Rated 5 out of 5 stars

Perfect food for my sensitive and fussy dog

My Chow Chow is very fussy alongside having a sensitive digestive system. The food also catered for joint issues- he has degenerative knee disease, which has brought on arthritis- and sensitive skin to. The food caters for everything, and it was hardly any bother getting my Chow on to this food. We get sent a realistic amount each month, in resealable bags, so it stays fresh and still smells appealing! The price is very good, great ingredients and nutritional value. Since I put Teddy Chow on this food from Tails.com, his issues have been drastically alleviated, his skin is great, digestion works so much better, coat is more wholesome, and his knees are not quite so bad. He even finishes his bowl in one go, something he's never done before! Before Christmas, Tails.com sent me some Christmas wrapping paper to wrap some things up for Teddy Chow, it was lovely quality and he enjoyed tearing in to it!
I've also recommended my sister to try her dog on this food, and she said there's no going back to.
Overall, my Teddy Chow is excellent on this food, and I'm quite happy to keep him on it. If he's happy, I'm happy to.

3 March 2015
Unprompted review
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