My dog really enjoys the food. The box arrives on time which is good and it’s easy to change the date of delivery. However I’m finding it difficult to contact somebody to help me try to control her we... See more
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About Tails.com
Written by the company
There’s no such thing as an average dog, so why is most dog food average? Goodbye to one-size-fits-all, hello 100% tailored nutrition.
See the difference in your dog with 60% off your first box + 30% off your second:
SIGN UP NOW VISIT OUR WEBSITE HELP CENTREUnd für unsere deutschen Kund*innen:
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Jetzt testen Mehr erfahren Zum HelpcenterWritten by the company
- 100% tailored dog food
- Your dog is one in a million – let’s feed them that way. Discover food designed to meet their precise nutritional needs, right down to the last vitamin.
- How it works
- You tell us all about your dog’s age, breed, zoomie level and taste buds. Our nutrition experts create a tailored kibble blend – just for them.
- Easy for you, better for your dog
- Each month we’ll deliver your dog’s tailored food to your door. You’ll get a handy portion scoop to help keep them in great shape too. If only everything in life was this easy…
- We're B Corp certified
- We’re committed to upholding high social and environmental standards, to create better walkies for generations to come.
Contact info
United Kingdom
- hello@tails.com / bonjour@tails.com
- tails.com
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Quality is excellent
Quality is excellent. range of menu wide. Our Joey bounces with excitement at every meal time.
Joe's a 13 year old lurcher who had joint pain and difficulty walking distance.
Since changing to Tails his coat is better and is enjoying his walks now. We have no complaints about any part of the service.
Give it a go!
We tried Tails as our old dog suffered with bad wind. We chose digestion and joint care becsuse of his age and was starting to slow up! It really did make a difference, the smelly wind stopped! The convenience of it being delivered was excellent and you were always informed a few days before. Unfortunately my dog has just passed away but would highly recommend.
My German Shepherd joints, health, energy, shiny coat
Ive been with tails for a while now. And when I started ive noticed within few days my dog didnt have joint pain anymore. Its very good food. I like it cause it has all the good stuff in like meat veg vitamins. And its small portions unlike supermarkets brands you have to give them a lot of food and the just poo it all out. Unlike tails he has 2 times bowel movements a day and he actually gained weight and his coat is very shiny. He's full of energy and a very happy baby. My kobe is 18months and hes a gentle giant. Its also a good price for the monthly subscription. At least i know its good for him and its not harming him.
The down side to it is the delivery service its terrible im very disappointed dpd leaves it outside the door not even waiting on me to answer. Few times the box was open as well.
Great food especially for Lucy can’t fault it thank you
Lucy has joint issues having broken her crucial ligaments this food helps her joints
Since we started 'tails' our dog has…
Since we started 'tails' our dog has been happier with her meals and not being fussy as she used to be! She eats when she feels like eating but loves every tails recipes and we also give her the tails joint supplement which seems to be helping her as she doesn't limp as badly anymore! Definitely a great product for us! Would definitely give it a try if your like us and wanted to change to a product that my dog actually wants and finishes 😅
Highly recommend
I wouldn’t buy my dog food from anywhere else, even with the risen price. He was limping poorly and had joint problems but ever since we switched his food with tails he has not limped since. He scoffs every bowl we give him! Also direct contact with tails gives more than 1 option and the response is 10/10. Would highly recommend tails to anyone!
Hassle free , quality food , fab customer service
We’ve been using Tails for around three years now , originally for an ageing dog with joint issues and lately for a young underweight rescue dog with a sensitive stomach.
Portions measured with a scoop means the next delivery arrives just as you’re getting low - just hassle free really
You can change/add products via your online account
The customer service via WhatsApp has been great with good advice and our dog loves the food , the chew sticks and treats - were definitely staying put
Helpful Food Advice
They have been really helpful in advising what portion sizes my dog Jeff should eat looking at his personal situation as a whole, health condition, weight issues, joint issues etc.
Great service, great food, great price
Can move the deliveries easily dependent on when I need to restock. My labrador is a senior so nice that I can add things like joint care to her food. She really enjoys the taste and its great for her weight management as she's prone to getting a little chonky!!
May use AI-assist with repliesRead more
I ordered food for my dachshund and…
I ordered food for my dachshund and mentioned his digestive and joint issues. He really enjoyed the first batch, and it seemed to suit him well. However, when I reordered, the composition had changed, and now my dog refuses to eat it. I also tried to cancel or pause the subscription, but it seems I can only postpone the delivery for two months — there’s no option to cancel completely. Very disappointing.

Reply from Tails.com
A company that seems to genuinely care
I have used tails dog food a couple of times and honestly, with a dog with a very sensitive stomach and joint issues, this company works miracles and not only that but when our order was delayed and I enquired about it they gave a very tailored and personal response that explained the exact issue they were having, instead of simply saying "quality control issue" they explained the exact ingredient they were having an issue with and what the issue was which definitely leaves the impression that they genuinely do care, and on top of that they provided an apology through email and gave a discount on future orders for the trouble they delay could have caused, this was not needed as I was just curious when I would receive my delayed order but they went above and beyond to show they care about their customers and the product they provide which gives me confidence in the food they provide for my dog
Good, reliable customer service
Always arrives when it says it will. Good quality dog food and most importantly my dog enjoys the good. The dentastix and Joint treats are very good as well
English bulldog Elvis …
Love tails food for my English bulldog Elvis you can update weight so they give you the right amount of food you can choose flavours or if you want joint concerns etc and we are just enjoying the free wet food as an exiting customer and they do the maths for you and have changed how much wet and kibble we need to feed Elvis each day my dog digestion and stomach sensitivity as been great since hes been on tails couldn't speak highly enough of the efforts and always send emails if they notice any big changes you make just to make sure it's right once again thank you tails. Been with tails a while but just started the mixture of wet and kibble together and fingers crossed 2 days in and all ok.
Both our dogs love the food
Both our dogs love the food, the eldest is very food motivated and it's helped him loose a few unwanted pounds, the younger is incredibly fussy but he eats it all up. I also like that the food for the elder, a 10yo cocker spaniel is tailored to help with joint care. One star removed because they use the worst delivery firm out there who've abandoned the box in full sun and 30+ degree heat on the doorstep and not even rung the doorbell before now.

Reply from Tails.com
Always in time
I have 3 dachshunds and one of them had skin issues for very long time and I always had very expensive dog food brands like Orijen and Acana, but nothing helped, neither raw feeding. Seems Tails food sorted the skin issue. Tails send the food in time, always reminding about upcoming delivery, with options to pause or amend the order. I’m giving 4 stars only because no ingredients listed on the bags which makes difficult for me to sort dosage of supplements I use on the side like dental sticks, fish oil and raw foods. Vet recently asked me what joint support vitamins are in the food and I couldn’t answer that.Other than that- fantastic!

Reply from Tails.com
Tails is a complete game changer now with my dogs
Tails dog food has quickly gained recognition among pet owners for its commitment to providing high-quality nutrition tailored to meet the specific needs of dogs. One of the standout aspects of Tails is its focus on using natural, wholesome ingredients, which many pet owners find appealing. This attention to ingredient quality is crucial in ensuring that dogs receive the essential nutrients necessary for their overall health.
**Nutritional Benefits:**
1. **Balanced Formulations:** Tails offers a range of recipes that are designed to provide a balanced diet, incorporating proteins, carbohydrates, fats, vitamins, and minerals. This balance is essential for maintaining a dog's health, supporting muscle development, and promoting a healthy immune system.
2. **High-Quality Proteins:** The food features high-quality protein sources, such as real meat and fish, which are vital for muscle maintenance and energy. This is particularly beneficial for active dogs or those in their growth phases, as adequate protein intake supports their energy levels and overall vitality.
3. **Omega Fatty Acids:** Many Tails formulations include omega-3 and omega-6 fatty acids, which are known to promote healthy skin and a shiny coat. These fatty acids also support joint health, which can be especially important for older dogs or those prone to joint issues.
4. **Digestive Health:** Tails dog food often includes prebiotics and probiotics, which aid in digestion and help maintain a healthy gut flora. A healthy digestive system is crucial for nutrient absorption and overall well-being.
5. **Tailored Recipes:** Tails provides options for dogs with specific dietary needs, including grain-free and hypoallergenic formulas. This customization allows pet owners to select the best option for their dog, addressing any sensitivities or preferences they may have.
**Positive Impact on Health and Energy Levels:**
As soon as I switched to Tails dog food noticeable improvements in my dogs' health and energy levels. Dogs often exhibit increased vitality, with more enthusiasm for play and exercise. I experienced that my dogs were being more engaged and alert, suggesting that the well-balanced nutrition supports better overall health.
Moreover, the improvements in coat condition and skin health are frequently cited, with dogs experiencing reduced itching and irritation. This indicates that the quality ingredients used in Tails formulations are having a positive effect on their overall health.
In summary, Tails dog food stands out for its commitment to high-quality, nutritious ingredients that cater to the diverse needs of dogs. Its balanced formulations not only support optimal health but also contribute to increased energy levels and improved coat condition. For pet owners searching for a reliable dog food option that prioritizes their dog's well-being, Tails offers a compelling choice.
My 15 year old JRT loves her food now
My 15 year old JRT loves her food now. She is the perfect weight and her coat is better. I am going to try her on the joint supplements with her next box!
My two West highland terriers had some…
My two West highland terriers had some health issues, one was suffering bad skin, the other has joint issues. Tails let me tailor their new diet to help their health problems by doing a review for each dog. They absolutely love their new food, Lucy’s skin has improved so much and her fur is completely different, they seem happier and healthier. ♥️
Think our dog is more comfortable on…
Think our dog is more comfortable on her new diet for joint problems in a previously broken leg
10/10 From Lottie & JD
Our dogs love the food and its so easy to amend flavours or add joint supplements. The delivery's are always on time with when we start to run out too.
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