Tails.com Reviews 

47,756
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 3,618 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, noting how much their dogs genuinely enjoy the specially tailored food blends and the wide variety of healthy options available. People also highlight the exceptionally simple online ordering process and the great convenience of easily managing their monthly subscriptions without any hassle. Some reviewers were not happy with occasional delivery delays, missing parcels, and issues with couriers dropping packages at incorrect locations. A few consumers also noted further complications, mentioning that shipments were occasionally returned to the hub or that managing heavy boxes presented physical challenges.

What people talk about most

Quality

Clients share positive opinions on quality, noting that pets thoroughly enjoy the meals and maintain shiny... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that parcels arrive on... See more

Order

Consumers find order management to be a mix of convenience and hurdles, with many noting that the online... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My dog really enjoys the food. The box arrives on time which is good and it’s easy to change the date of delivery. However I’m finding it difficult to contact somebody to help me try to control her we... See more

Rated 4 out of 5 stars

We are very happy with Tails. Easy to order, dog loves the food. Like most online sellers you are let down by you delivery providers. Yodel were OK, Inpost however are auful. There deliver dates are... See more

Rated 4 out of 5 stars

Tails have been great. The only reason I have not scored them with 5 stars is due to the delivery service. Their chosen courier delivered my order to an unhinged upstairs neighbour who fundamentall... See more

Rated 5 out of 5 stars

My jack Russell is on the kibble blend along with the wet food he can be a bit picky but loves the different textures of the food. Easy to order every month delivery always in time. Tails.com would em... See more


Company details

  1. Pet Care Store
  2. also in
  3. Animal feed shop
  4. Meal Delivery
  5. Pet shop

About Tails.com

Written by the company

Hi, we’re Tails.com – a pet food subscription with a difference.

There’s no such thing as an average dog, so why is most dog food average? Goodbye to one-size-fits-all, hello 100% tailored nutrition.

See the difference in your dog with 60% off your first box + 30% off your second:

SIGN UP NOW VISIT OUR WEBSITE HELP CENTRE

Und für unsere deutschen Kund*innen:

Registriere dich für 2 Wochen GRATIS Futter:

Jetzt testen Mehr erfahren Zum Helpcenter

Written by the company

100% tailored dog food
Your dog is one in a million – let’s feed them that way. Discover food designed to meet their precise nutritional needs, right down to the last vitamin.
How it works
You tell us all about your dog’s age, breed, zoomie level and taste buds. Our nutrition experts create a tailored kibble blend – just for them.
Easy for you, better for your dog
Each month we’ll deliver your dog’s tailored food to your door. You’ll get a handy portion scoop to help keep them in great shape too. If only everything in life was this easy…
We're B Corp certified
We’re committed to upholding high social and environmental standards, to create better walkies for generations to come.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

48k reviews

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4.4

All reviews

(47,756)

3,549 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
joint

Rated 5 out of 5 stars

When I first saw the ads on TV

When I first saw the ads on TV, I thought this was just another one of those to good to be true scenarios and we know how the rest of that quote goes. But after getting tired of adding various remedies to my dog's wet food, I thought if tails can combine it all into one dry food package, why not. So after a month of my dog being on tails, I can honestly say his dry flaky skin, dull coat, frequent upset stomach and joint stiffness when getting up after a nap, have ALL GONE. Also, how great is it that the food is automatically delivered to my door each month.

27 August 2020
Unprompted review
Rated 5 out of 5 stars

Our Jack Russel is obsessed!

Freddy our Jack Russell absolutely loves his tails food. We have the perfect amount so no need to go back and forth to the shops all the time. We went for a fish flavour with extra joint and bone health. We will never look back!

3 July 2020
Unprompted review
Rated 3 out of 5 stars

Great idea

My fur baby seems to enjoy her special tailored food although it takes her ages to get through a bowl. She has the dried kibble complete food as the meat option is too rich for her and made her sick. In my personal opinion I havent noticed any improvement in her skin or joint condition which is what the food was "personalised" to do apparently but its great to have her food delivered monthly!

4 June 2020
Unprompted review
Tails.com logo

Reply from Tails.com

Hi Sharlee,

Thanks for taking the time to leave us a review.

I'm happy to hear that your pup seems to be enjoying her food, and that the monthly deliveries are working so well for you!

We may be able to make some change to her unique recipe to provide some further support for her skin and joints if needed. Our in-house Nutrition Team are always on hand to help with this, and I've sent you a message to find out a bit more.

Kind regards,
Graihagh from tails.com

Rated 5 out of 5 stars

Wonderful customer service and dog food.

It has made fudge’s coat really shiny and soft, rather than dull and wirey. Now that we’ve had the joint one as well he’s enjoying moving a playing a lot more. Both dogs love the dental dailies. Great and quick customer service.

22 April 2020
Unprompted review
Rated 5 out of 5 stars

My Bassett Hound x Shar Pei loved his food!

Coming to the end of our 18 day trial period and my 8 year old Bassett Hound x Shar Pei loved his food.
I was sent “joint and bone” tailor made food, despite selecting “skin and coat” for health issues. However, this has made no difference to the fact my dog loved every bite!
He is full of energy, has continued to stay a healthy weight and there’s always a guaranteed clean bowl!

The feeding plan has given me peace of mind, knowing that Bentley is receiving the correct amount of food each day for his weight and activeness.

It’s also a bonus that I can pause/delay deliveries depending on how much food I have left and I can add on extras such as treats, dental sticks and poo bags!

Will definitely continue to purchase!

12 April 2020
Unprompted review
Rated 5 out of 5 stars

Helpful and flexible

Always been helpful in getting our dog’s food right. He is now 10 and a bit stiff in the joints. After speaking to Tails.com they adjusted his food to include more joint supplement.
It’s not the cheapest and is not the most expensive either but it’s never wasted.
Our dog seems to thrive on it.
Also love how you get notification when his next bag is underway. Then you can delay delivery or asK for an earlier delivery.

5 April 2020
Unprompted review
Rated 5 out of 5 stars

Poppy really enjoys her meals from…

Poppy really enjoys her meals from tails.com. They are in measured portions as are her dry biscuits that she can't get enough of so we don't over feed her. The meals are tailored to her needs such as joint care.

We really like that once you have set up the meals you want they are automatically sent out again the next month so you don't have to worry about getting to the shop or them having the right meat or the right flavours. It is super convenient.

25 March 2020
Unprompted review
Rated 5 out of 5 stars

Really great

Really great, our dog loves the food and has a shine to her coat. Super flexible and reliable and good value. We picked joint help when you pick your recipe and our 14 year old german shepherd is still bouncing up and down the stairs. Highly recommend!

21 March 2020
Unprompted review
Rated 5 out of 5 stars

If my dogs could talk they would tell…

If my dogs could talk they would tell you that every morning at 5:30am they are secretly pleased when their 6 month old baby brother wakes up their Daddy because that means it’s breakfast time. They then can’t wait to go out with Mummy (who is a dog walker and groomer) for their fabulous walk in open countryside with their friends. Back home, they ask for their dinner at 2pm... it used to be 5pm but they love their Tails food so much that they just can’t wait a minute longer, after this they sleep, all afternoon, all evening and all night (only waking up for the odd treat).

Our Mummy and Daddy like the feeling that not only is the food always there and on time but that it works, their dogs are the happiest and healthiest out there (they may be biased).

This is what Mummy and Daddy say: India and Jasmine’s Tails food helps to keep them in good shape, just the right amount of joint care food for a India a 10yr old dog who stills runs like the wind and Jasmine a 4yr old dog who likes to snaffle gross stuff in the field and needs help with her digestion.

Well done Tails, keep it coming.

19 March 2020
Unprompted review
Rated 5 out of 5 stars

Couldn’t ask for more!

Absolutely fabulous! Have used since I got my puppy and he loves every mouthful, the food is updated and changes as he grows to suit his needs perfectly!
Recommended to a friend for her dog (with joint problems and hair loss), and her older dog is running around all fluffy again!
Could not recommend more (also don’t forget the additional Christmas items you can get! - made a nice Christmas dinner for my pup)
Thanks guys you’re doing a great job!

18 March 2020
Unprompted review
Rated 5 out of 5 stars

Milo loves his dried food from Tails

Milo loves his dried food from Tails.
The portion sizes are perfect for him and he loves the flavours.
He has joint problems which are catered for in his prescription diet.
His coat is lovely and soft and he is full of energy.

24 December 2019
Unprompted review
Rated 5 out of 5 stars

Everyone is happy

Molly really enjoys her food these days, and clears her bowl every day. We are happy because Molly is getting good quality food, specially formulated for her needs. She is rather an old dog now, and obviously requires different nutrition from a young dog. Most brands don't really cater for old dogs with joint issues, but Tails.com does. It is delivered efficiently every month, and is no more expensive than supermarket food.

13 December 2019
Unprompted review
Rated 5 out of 5 stars

Excellent for sensitive stomachs. Highly recommended!

My elderly vizsla developed a sensitive stomach and it completely cleared up the same day I started her on tails.com dry food blend (hypoallergenic with additives for joint care), despite having tried other hypoallergenic brands available in pet stores etc. with moderate results. Her coat is the best it's ever been and despite her age (15) her joints seem better and she has a spring in her step. She has lost the excess weight she was carrying, her stools are solid, less frequent and smaller and she is a very contented old girl. I'm so pleased with it, our 14 year old JRT is now on a similar blend, as he developed a sensitive stomach recently despite being on a hypoallergenic brand, and his stools are normal 90% of the time (it's still a new diet for him, so I am confident that will improve) and he is much less flatulent/odorous (thank God!). The service is quick and the website easy to navigate, even if you want to make changes. I would highly recommend tails.com food, for sensitive stomachs at least, as it has helped both our seniors immeasurably.

3 December 2019
Unprompted review
Rated 5 out of 5 stars

This is my 2nd review of this product

This is my 2nd review of this product. My dog had a very sensitive tummy before starting on tails food. It was an almost immediate transformation & months down the line & is still thriving on his tails food. He also has some joint problems too which the tails food caters for too. Thumbs up all round!

23 October 2019
Unprompted review
Rated 5 out of 5 stars

One of the best things I did!

One of the best things I did!
Not only is the tails experience and process so straightforward, understanding and tailor made, the difference in my dogs appearance, appetite and all round well being, is visibly noticeable. The vet had even commented on a recent visit.
Not only does he love tails products, Blake gains nutrients and vitamins and all the right ingredients to help him maintain a healthy, pain free and happy life at 9&1/2 years old with a rubbish arthritis/joint problem ... and he doesn't steal the cats food!!
Can't fault tails.

17 October 2019
Unprompted review
Rated 3 out of 5 stars

Arrives on time

Arrives on time, reviewing the ingredients I'm not sure its' any different to similar hypoallergenic foods with a joint supplement so not convinced it is value for money sadly as I love the idea of my dog having what he needs.

16 October 2019
Unprompted review
Tails.com logo

Reply from Tails.com

Hi Alexandra,

Thank you for taking the time to leave us a review, it's great to hear that your orders have been arriving on time.

We always want you to feel that you're getting the best food possible for your lovely dog, at a price that works for you.

I've sent you an email to help with this, and I hope to hear from you soon.

Best wishes,
Karri from tails.com

Rated 5 out of 5 stars

My Old Dog is Like a Younger Dog Since She Started Tails

My dog is very old. She has gastric issues and sensitive skin and joint problems. We were very worried about her because she wasn't eating her old food and she seemed tired and her coat was dull with flaking skin. A friend recommended Tails to us! Wow! What a change! She is a large dog and approaching her 13th year. Since she has been on Tails, she eats all her food, has a shining coat and she is able to walk so much better! In fact, I stopped having to buy joint care products which were so expensive! She loves the tailored food and she also eats the chew sticks to keep her teeth clean. I also order the poo bags because they are strong (but no handles) and are biodegradeable! Amazing! I have told so many friends and my Vet about Tails and some have switched and they are as happy as we are! My old dog could last many more years at this rate! So happy!

23 September 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic service that just works

Would highly recommend, I signed up at a show and thought I’d take the trail and see how it went. My dog is on a wet and dry diet, he was over weight by 5kg before the diet and he has dropped down to the safe zone again now. He loves the wet food and it never sits in the bowl for long. He is a German Shepard x lurcher and we had a lot of tummy trouble every time we switched food which was not always planned just whatever the supermarket etc decided to stock, since he started with tails we’ve had no issues and the consistency in food is fantastic. With the dry food we could manage the make up so I’ve gone for joint supplements as he has big long legs so it’s nice you can to get the things you think they might need help with in the future. I can safely say we will never need another dog food provider, love the service and he loves the food.

17 September 2019
Unprompted review

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