Tails.com Reviews 

47,774
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,618 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, noting how much their dogs genuinely enjoy the specially tailored food blends and the wide variety of healthy options available. People also highlight the exceptionally simple online ordering process and the great convenience of easily managing their monthly subscriptions without any hassle. Some reviewers were not happy with occasional delivery delays, missing parcels, and issues with couriers dropping packages at incorrect locations. A few consumers also noted further complications, mentioning that shipments were occasionally returned to the hub or that managing heavy boxes presented physical challenges.

What people talk about most

Quality

Clients share positive opinions on quality, noting that pets thoroughly enjoy the meals and maintain shiny... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that parcels arrive on... See more

Order

Consumers find order management to be a mix of convenience and hurdles, with many noting that the online... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My dog really enjoys the food. The box arrives on time which is good and it’s easy to change the date of delivery. However I’m finding it difficult to contact somebody to help me try to control her we... See more

Rated 4 out of 5 stars

We are very happy with Tails. Easy to order, dog loves the food. Like most online sellers you are let down by you delivery providers. Yodel were OK, Inpost however are auful. There deliver dates are... See more

Rated 4 out of 5 stars

Tails have been great. The only reason I have not scored them with 5 stars is due to the delivery service. Their chosen courier delivered my order to an unhinged upstairs neighbour who fundamentall... See more

Rated 5 out of 5 stars

My jack Russell is on the kibble blend along with the wet food he can be a bit picky but loves the different textures of the food. Easy to order every month delivery always in time. Tails.com would em... See more


Company details

  1. Pet Care Store
  2. also in
  3. Animal feed shop
  4. Meal Delivery
  5. Pet shop

About Tails.com

Written by the company

Hi, we’re Tails.com – a pet food subscription with a difference.

There’s no such thing as an average dog, so why is most dog food average? Goodbye to one-size-fits-all, hello 100% tailored nutrition.

See the difference in your dog with 60% off your first box + 30% off your second:

SIGN UP NOW VISIT OUR WEBSITE HELP CENTRE

Und für unsere deutschen Kund*innen:

Registriere dich für 2 Wochen GRATIS Futter:

Jetzt testen Mehr erfahren Zum Helpcenter

Written by the company

100% tailored dog food
Your dog is one in a million – let’s feed them that way. Discover food designed to meet their precise nutritional needs, right down to the last vitamin.
How it works
You tell us all about your dog’s age, breed, zoomie level and taste buds. Our nutrition experts create a tailored kibble blend – just for them.
Easy for you, better for your dog
Each month we’ll deliver your dog’s tailored food to your door. You’ll get a handy portion scoop to help keep them in great shape too. If only everything in life was this easy…
We're B Corp certified
We’re committed to upholding high social and environmental standards, to create better walkies for generations to come.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

48k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(47,774)

3,563 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
joint

Rated 5 out of 5 stars

tails food

Before using tails food, my 11 year old staffy was having problems with his joints. Had meds from vets and joint care treats but didnt seem to change. Since using tails dog food for about 2month i have noticed a massive improvement with his joints he is getting around so much beter hes like a pup again! I would recommened tails to anyone!

2 March 2018
Unprompted review
Rated 5 out of 5 stars

So happy!

So happy I started using tails.com. My dog is getting on in years and started to have some joint problems and his food is now tailor made for his needs! It seems to be working and most importantly my dog loves the food. He used to pick at his food throughout the day but now he eats it all as soon as it's put down for him. I think it's very well priced and the website is so easy to use, I can speed up or delay the deliveries and it's always delivered on the day I ask for. Really impressed.

1 March 2018
Unprompted review
Rated 5 out of 5 stars

Fussy fourteen year old

We have a fourteen your old cross who’s tailor made tails formula includes additives for joint issues. Although it’s too early to say if her general mobility has improved one thing is very clear ... she loves the taste! She has always been a very fussy eater with the ability to pick out meat from her bowl and leave every single mixer biscuit behind. Tails has changed all of that, she now eats very enthusiastically and looks a much more healthy weight as a result. The packaging and delivery service is first class too so I would strongly recommend Tails.

21 February 2018
Unprompted review
Rated 5 out of 5 stars

Rebel was hitting his peak at the age …

Rebel was hitting his peak at the age of 13 with being overweight and limping with joint problems. I found it frustrating buying senior dog food in pet stores as they were inaccessible and too dear. Since being with Tails that all changed, the price of his monthly meals are fantastic which provides all the right nutrients and protein to suit his lifestyle, deliveries are always on time and always alerted of any changes. But most importantly within 7 months of being on Tails, Rebel lost 6kg in weight and I've never seen him so happy. He doesn't limp anymore and is much more active. You can physically see the results. Thank you Tails for your great product and service.

Shakeel.

4 January 2018
Unprompted review
Rated 5 out of 5 stars

My three dogs absolutely love this food …

My three dogs absolutely love this food each have their own type of food lily had hers for itchy skin & dry skin her coat is lovely now. Shadow broke his leg at 6 months old he has the food with joint aid init and he is improving love the food I’ve recommended to my friends

7 December 2017
Unprompted review
Rated 4 out of 5 stars

Overall great but with a few negative points

Overall very good, very good price and nice to see it is tailored to my dogs needs (Although not exactly as they won't raise the chondroitin and glucosamine levels that he needs with his joint issues). The food itself is not bad, although it is nowhere near as good as the Canagan we fed him before (uses better quality chicken etc not just mainly dehydrated chicken) but became too expensive. The kibble is too small and my large GSD eats some without chewing so an option for bigger kibble for big dogs would be very good. Apart from that he loves the taste, his poop is still a good consistency and his coat is just as silky as it was on Canagan so overall we are happy.

10 November 2017
Unprompted review
Rated 5 out of 5 stars

The only food I will use now

I would honestly not feed my Akita anything else now. She used to be a little fussy over the kibble but she loves Tails kibble and the wet food balance works just right for her. Given that she has joint issues and Tails build in the needed supplements as part of her plan is just wonderful.

26 October 2017
Unprompted review
Rated 5 out of 5 stars

Izzy loves her food

Izzy loves her food, suffers from joint pain has been so much better since starting her new diet. Excellent food, excellent service.

25 September 2017
Unprompted review
Rated 5 out of 5 stars

An Amazing Company

this is one of the best companies I have ever dealt with . My King Charles Cavalier has been a different dog since we found this company. His digestion is better, he has lost weight (a good thing ) and his joint pain seems to have disappeared.
they are efficient, the website so easy to use and changing ,delaying orders so straightforward.
if you are in any doubt as weather to order go ahead you will be so pleased with your dog food.

8 September 2017
Unprompted review
Rated 5 out of 5 stars

My dog loves her tail.com feed and I love the fact it's tailored to her needs!

Found out about tails.com via a trial offer and haven't looked back since! Love the fact that for the same price (probably better actually), I get dog food that is tailored just for my pooch. In Pepper's case this includes joint and weight issues, you just need to answer a few questions about your dog when signing up online.

Pepper had rejected other dog foods in the past, but we've had no such issues with the tails.com feed. Any questions or advice I've needed have been answered quickly. The handy dispenser makes feeding simple and delivery dates etc can all be changed easily online.

1 September 2017
Unprompted review
Rated 5 out of 5 stars

Stumbled across tails.com by accident …

Stumbled across tails.com by accident and decided to give it a try as they promised tailor made food for individual dogs. I have an elderly collie with joint problems and a terrier with allergies/skin problems. I eagerly awaited first delivery which was exactly as they promised. The dogs took to their food immediately. Now coming up to the third month and the dogs both have improved.
This is an excellent service and I would highly recommend this company to anyone who wants the best nutrition for their dogs. Everything is so simple/easy to use, I just wish I'd found it sooner.

19 July 2017
Unprompted review
Rated 5 out of 5 stars

I was looking for a dog food that …

I was looking for a dog food that didn't have so many additives as the regular brands. My dog loves the dry mix which I combine with a small amount of fresh food, he also has the dental chews. Recently I needed to change the mix to incorporate a joint supplement ,it was easy to do even though my next delivery was imminent. Very happy with this service and would recommend with no hesitation.

30 May 2017
Unprompted review
Rated 5 out of 5 stars

My dogs love this

My dogs love this! It's delivered to my door so no lugging 30kg from the car. I would definitely recommend this, my little one has a sensitive stomach and this is fine for him. My girl had a knee op and put in she needs joint care and so far so good. I was dubious about size of portions recommended but they haven't lost nor gained weight. Get the discounted trial & see for yourself!

22 April 2017
Unprompted review
Rated 5 out of 5 stars

I have a pug who puts on weight really …

I have a pug who puts on weight really easy and she suffers from joint stiffness so I was always worried what food to buy that would suit her. Tails.com had all the answers, just tell them about your dog and any health concerns, they tailor make the food perfect for your dog. I know now that Lilly is getting the best ingredients for her and I can't overfeed her with the perfect size portion scoop. It's great and with home delivery everything is sorted for me. Lilly loves her food but there's options to alter it if needs be

21 April 2017
Unprompted review
Rated 5 out of 5 stars

My name is Seth and I am a twelve month …

My name is Seth and I am a twelve month old Springer collie cross.
My sister is also a Springer collie cross but she is an old lady of twelve years.
Our needs are very different although our weights are similar.
I'm busy all the time playing with toys, shoes, balls etc whereas she sleeps a lot. Boring!
So tails.com gives me different food to help me grow and to look after my changing needs ( I suffer a bit with wind so I have the stuff for sensitive tummies) it works well.
Poppy has a special old lady joint food which I like to steal if I get the chance. We also have a dental daily which I have to do silly tricks for. Anything to please them! They feed me well after all.
Xx

20 April 2017
Unprompted review
Rated 5 out of 5 stars

Amazing food and customer service

We have tried many different brands of food for my 2 dogs, but this is the absolute best.My staffie needs joint care and I could not find one which works well and affordable too.With his tails.com blend he looks better than ever and he is no longer in pain.My little jack russel cross has a sensitive tummy and this food is great for that too.The customer service is exceptional, I stupidly thrown away the measuring cups and they replaced them for free in 2 days.Every dog is different and they need the right amount of the right food!You can even change the flavor if you want to.Also getting the food with your dogs name on it is just adorable.

8 February 2017
Unprompted review
Rated 5 out of 5 stars

WOULD RECOMMEND THIS COMPANY TO EVERYONE WITH FURBABIES

My Charmeine was off a breeder who was feeding her on adult dog food and she was an 8 week old puppy it screwed all of her system up and no matter what puppy food I gave her it went right through her , then I saw tails and thought I wonder if they could help my baby girl as nothing else can so I rang them and told them my problem after filling in her paperwork on here and they said yes leave it with us next thing I know her food came out on her eating it first time she was partly solid on eating her second scoop she was solid and as been since that day I can not thank tails enough for all they did her digestive system is back right now and with them being that good I kept charmeine on there food and brought in my husbands new dog starlit to get there help to get her built up she's an ex racing dog but a little under weight but with tails I have no worries I know she won't be under weight long and she will have all the proteins etc she needs and all the joint care for her bones etc , I only have 2 things left to say if you really value and love your dog you have come to the right place coming to tails they really love and care about your furbabies as much as we do ourselves after all they get to know them well with dealing with them and you can not go wrong if you need advice.
And finally I would like to say thank you to all the people at tails that are looking after my sweet charmeine and starlit and to tell you that I have added picrures for you to see my precious girls you are taking care of , thank you tails your one in a million 😊👍🌹

14 January 2017
Unprompted review
Rated 5 out of 5 stars

Tails

This is simply a great service! We are getting on in years and carrying bags of dog food home was getting difficult for us , and were buying smaller bags more often which was more expensive. using Tails" means no more bags to carry, all delivered straight to our door, and very affordable. We also save money on not having to buy supplements for our dog who has joint problems as it is all included in our dogs tailor made mixture, it is also a mix to help with her weight which is not easy with off the shelf food. So, the service and the food couldn't be better for us and our dog. Great!

6 January 2017
Unprompted review
Rated 5 out of 5 stars

I was a bit dubious at first i admi …

I was a bit dubious at first i admit, my dog is elderly with joint problems. But i needn't have worried, tails are s fab company and are so great with customer service, if my dog has less or more food left i can easily change the order dates, they do the treats he likes too. His coat is so shiny since being on this food and his joint issues and mobility is at least 60 or70 percent better and thats after just a few months! The food quality is excellent and we have also been given freebies etc. Very impressed! Thank you Tails. One very happy doggy in our house.

1 January 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look