Tails.com Reviews 

47,774
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 3,618 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, noting how much their dogs genuinely enjoy the specially tailored food blends and the wide variety of healthy options available. People also highlight the exceptionally simple online ordering process and the great convenience of easily managing their monthly subscriptions without any hassle. Some reviewers were not happy with occasional delivery delays, missing parcels, and issues with couriers dropping packages at incorrect locations. A few consumers also noted further complications, mentioning that shipments were occasionally returned to the hub or that managing heavy boxes presented physical challenges.

What people talk about most

Quality

Clients share positive opinions on quality, noting that pets thoroughly enjoy the meals and maintain shiny... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that parcels arrive on... See more

Order

Consumers find order management to be a mix of convenience and hurdles, with many noting that the online... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My dog really enjoys the food. The box arrives on time which is good and it’s easy to change the date of delivery. However I’m finding it difficult to contact somebody to help me try to control her we... See more

Rated 4 out of 5 stars

We are very happy with Tails. Easy to order, dog loves the food. Like most online sellers you are let down by you delivery providers. Yodel were OK, Inpost however are auful. There deliver dates are... See more

Rated 4 out of 5 stars

Tails have been great. The only reason I have not scored them with 5 stars is due to the delivery service. Their chosen courier delivered my order to an unhinged upstairs neighbour who fundamentall... See more

Rated 5 out of 5 stars

My jack Russell is on the kibble blend along with the wet food he can be a bit picky but loves the different textures of the food. Easy to order every month delivery always in time. Tails.com would em... See more


Company details

  1. Pet Care Store
  2. also in
  3. Animal feed shop
  4. Meal Delivery
  5. Pet shop

About Tails.com

Written by the company

Hi, we’re Tails.com – a pet food subscription with a difference.

There’s no such thing as an average dog, so why is most dog food average? Goodbye to one-size-fits-all, hello 100% tailored nutrition.

See the difference in your dog with 60% off your first box + 30% off your second:

SIGN UP NOW VISIT OUR WEBSITE HELP CENTRE

Und für unsere deutschen Kund*innen:

Registriere dich für 2 Wochen GRATIS Futter:

Jetzt testen Mehr erfahren Zum Helpcenter

Written by the company

100% tailored dog food
Your dog is one in a million – let’s feed them that way. Discover food designed to meet their precise nutritional needs, right down to the last vitamin.
How it works
You tell us all about your dog’s age, breed, zoomie level and taste buds. Our nutrition experts create a tailored kibble blend – just for them.
Easy for you, better for your dog
Each month we’ll deliver your dog’s tailored food to your door. You’ll get a handy portion scoop to help keep them in great shape too. If only everything in life was this easy…
We're B Corp certified
We’re committed to upholding high social and environmental standards, to create better walkies for generations to come.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

48k reviews

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4.4

All reviews

(47,774)

3,566 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
joint

Rated 5 out of 5 stars

Excellent

Since feeding my dogs with tails my Staffy has stopped being sick after his dinner and my Smooth Collies joint pain seems to have improved. I'm so grateful to my daughter for recommending this food it's excellent.

19 November 2016
Unprompted review
Rated 5 out of 5 stars

Always room for improvement..

my two faithfuls are enjoying a balanced diet that maintains their nutritional needs and is well balanced. thie both appering healthier and their stamminar is increased. their vitality shows their coats , teeth and joint flexibility is more noticible . A big thankyou to Tails...
with fondtest regards
Mrs Naylor

17 November 2016
Unprompted review
Rated 5 out of 5 stars

The food works!!

A convenient way to make sure your dog gets what he needs to keep him healthy, no more joint problems a glossy coat and loss of weight.
The system of ordering and changing delivery dates is extremely helpful.

3 November 2016
Unprompted review
Rated 5 out of 5 stars

Excellent

Both my Border Collies (brother & sister) love their food as they are on different feeding scales due to male dog having joint problem, it's great to have them delivered with their names on each bag so don't muddle up each others feed, let's you know good time in advance when next delivery due so you can alter date according to your needs. Have recommended to many of my friends 😁😁🐕🐕

28 October 2016
Unprompted review
Rated 5 out of 5 stars

excellent

Tails has been wonderful for my dog Bandit he has reached his ideal weight and is feeling the benefit of the added joint supplements. Customer service is fast and excellent if you do need to make contact.

13 October 2016
Unprompted review
Rated 5 out of 5 stars

Good advice and excellent product.

I have a 12yr old border terrier, over the years she has had several accidents resulting now in arthritis in those affected legs. As she finds exercise difficult sometimes she has a tendency to gain weight which of course makes the joint problem worse. She is also borderline hyperthyroid! I spoke at length to a very helpful advisor and as she started on the 2week trial pack which she enjoyed and so now we are regular users. The scoop is very useful and she is slowly but surely losing weight, her vet would rather she had a little less but I will stick with this measure, she does seem hungry but that could be the thyroid issue. The delivery service has been good, well timed and left as instructed, in all, happy all round!

5 October 2016
Unprompted review
Tails.com logo

Reply from Tails.com

HI Jenny,

Thanks for your review. We are pleased to hear that Lizzie is doing well on her tailor-made food.

If you have any concerns, or if there any changes in Lizzie circumstances, please don't hesitate to get in touch. We have an in-house veterinary and nutritional team, so we can make any necessary adjustments to her blend and feeding plan.

Best wishes,
The tails.com team.

Rated 5 out of 5 stars

Max's Food

Our Labrador dog max was on eukanuba joint for eight years because he's got djd joint trouble then about three months we see on the Internet about Tails pet food so we thought we would give it a try and so far we are glad we did as he seems a lot happier in himself and we have been able to cut down on his Glucosamine Tablets so this has saved us. The other good part is we don't have to keep hunting around for prices on his food as it's delivered to the door monthly all in a very good price

11 September 2016
Unprompted review
Rated 5 out of 5 stars

Healthier dog

Have been giving my dog tails for a few months now she seems to like the food and eats with gusto having said that she is a lab .
She is overweight and has joint problems hoping the ingredients in tails will help this . Tails are a very good company and always remind you when the next order is due will be using this company for many years to come

16 July 2016
Unprompted review
Rated 5 out of 5 stars

Excellent In Every Way

Before we started on tails.com with our dog, he was overweight, lethargic and a fussy eater - we'd have to stand over him to polish off his food.

Now though, he wolfs it down with glee, so it's obviously tasty, it's formulated specially for his needs in weight loss and joint care and we're feeding him exactly the right amount thanks to the personalised scoop. We've seen a different in his coat AND he has lost weight - fantastic!

The best thing about all of this is that it's delivered to your door and you can pause or order more as necessary. It also works out a bit cheaper than what we were paying for wet food and a mixer, so there is absolutely no down side to this at all that I can find!

With the free trial, you'd be mad not to give it a go!

22 June 2016
Unprompted review
Rated 5 out of 5 stars

Great food my senior dog is thriving.

I tried this food on their £1 trial offer, and as its tailored to your dogs requirements on the info that you provide them, my 11 year old whippet is no longer lame on his front leg, he was suffering with his joints & I was previously adding a joint supplement to his dry food as this is included in his food now it's saving money overall. A great food I would recommend especially if your adding supplements to your dogs food.

11 June 2016
Unprompted review
Rated 5 out of 5 stars

So glad we started using Tails.com

My dog has never been overly interested in his food and we have always bought good quality food as he has joint trouble, however since using Tails.com he has in fact become a ravenous eater! As soon as his food goes in his bowl it is gone , he loves it!

10 June 2016
Unprompted review
Rated 5 out of 5 stars

Best thing I've ever fed!

My GSD x Rottweiler is doing so well on Tails. He has joint issues and the added glucosamine is helping him. My parents GSD is also now on Tails, she has a nasty cancer and was losing weight. Now she has stabilised and even put a little weight back on. Both dogs have wonderful coats, eat their food enthusiastically and waste is much reduced too! I can't recommend highly enough. Cost is not over the top, especially considering each dog has it's own blend and delivery is free. The customer service is exceptional too. Thank you Tails!

17 May 2016
Unprompted review
Rated 5 out of 5 stars

Great food

Our nine year old Border Terriers have never enjoyed their food as much as they love tails wet and dry food.
Sam was having some joint stiffness and the vet was talking about an operation but since he's been on his special mix to help that he has really improved.
It's delivered to your door and it's so easy to change your order or delivery day.
I highly recommend it.

4 May 2016
Unprompted review
Rated 5 out of 5 stars

Efficient service and noticeable health benefits for my dog! :-)

Service is excellent and I love that the food is specifically tailered for your dogs individual requirements (for example: skin, joint, digestion issues).
My dog loves receiving her tails.com parcel each month and genuinely prefers it to her old food (I've given her the choice!) I've noticed improvements in her skin, coat and energy levels.
The tails.com dashboard is easy to navigate and place orders, the only problem I encountered was trying to amend the option of not giving scraps/extras. One quick call and problem solved.
One improvement I could think of would be to enable one set delivery date (for example: Weds 13th, instead of Weds 13th - Sat 16th) to save waiting in for 3-4 days. Other than that very happy dog and owner :-)

12 April 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic dog food

This is a great dog food. My 11 year old yorkie has had joint stiffness for the last couple of years, within a week of trying this food she was able to jump on the sofa again. It is also much cheaper than her previous food.

9 April 2016
Unprompted review
Rated 5 out of 5 stars

My greyhound

Since my almost 8yr old greyt has started eating her blended food, her coat is glossier she has more of a spring in her step thanks to the joint supplements in it. She absolutely loves it. Best thing I ever did for her was order it. And no I'm not being paid to say this lol, she really does love it

8 March 2016
Unprompted review
Rated 5 out of 5 stars

Wow!

Quick and easy to fill in the details of your dog and then delivered within days. My 10yr old devoured his new food in seconds then within a week he has turned into a 2yr old pup again! He's had joint problems for 1-2yrs now but his individual blend for older dogs + joint issues thus putting weight on is like a miracle food. Not only that but amazingly cheap too!! Now do you think it works on humans?

29 February 2016
Unprompted review
Rated 5 out of 5 stars

Wish we had found Tails.com years ago! Outstanding in every way!

Our 7 year old rescue yellow labrador, Mousie, has severe joint issues as her mother sat on her when she was a puppy. She is the loveliest, sweetest natured, most beautiful dog and gets around not too badly on her oddly twisted back legs. We had been feeding all the usual proprietary, top quality dried foods like Wainwrights, James Wellbeloved, Hills Science Plan and she was doing reasonably well. The food and feeding plan which is now in place since signing up for Tails.com has just exceeded all of our expectations in every way. Mousie has never been better since the day we got her. He weight is almost ideal now. She is lively and energetic and full of life in spite of her mobility issues. Even these have improved dramatically since we started feeding her. Labradors are basically dustbins on legs and are famous for always being hungry and looking for food. The feeding she is getting from Tails.com seems to be satisfying her so much more than any other food we have tried. Yes, of course she is still a typical Labrador but we have noticed a difference. Her coat is better, her eyes are sparkly and shiny and we just could never have wished for better results from changing her food. The service from Tails.com is world class and we can't think of anything negative to say about any aspect of this wonderful product and brilliant company. One of the best things we have ever done for lovely Mousie was finding Tails.com

17 February 2016
Unprompted review

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