Tails.com Reviews 

47,778
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 3,618 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, noting how much their dogs genuinely enjoy the specially tailored food blends and the wide variety of healthy options available. People also highlight the exceptionally simple online ordering process and the great convenience of easily managing their monthly subscriptions without any hassle. Some reviewers were not happy with occasional delivery delays, missing parcels, and issues with couriers dropping packages at incorrect locations. A few consumers also noted further complications, mentioning that shipments were occasionally returned to the hub or that managing heavy boxes presented physical challenges.

What people talk about most

Quality

Clients share positive opinions on quality, noting that pets thoroughly enjoy the meals and maintain shiny... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that parcels arrive on... See more

Order

Consumers find order management to be a mix of convenience and hurdles, with many noting that the online... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My dog really enjoys the food. The box arrives on time which is good and it’s easy to change the date of delivery. However I’m finding it difficult to contact somebody to help me try to control her we... See more

Rated 4 out of 5 stars

We are very happy with Tails. Easy to order, dog loves the food. Like most online sellers you are let down by you delivery providers. Yodel were OK, Inpost however are auful. There deliver dates are... See more

Rated 4 out of 5 stars

Tails have been great. The only reason I have not scored them with 5 stars is due to the delivery service. Their chosen courier delivered my order to an unhinged upstairs neighbour who fundamentall... See more

Rated 5 out of 5 stars

My jack Russell is on the kibble blend along with the wet food he can be a bit picky but loves the different textures of the food. Easy to order every month delivery always in time. Tails.com would em... See more


Company details

  1. Pet Care Store
  2. also in
  3. Animal feed shop
  4. Meal Delivery
  5. Pet shop

About Tails.com

Written by the company

Hi, we’re Tails.com – a pet food subscription with a difference.

There’s no such thing as an average dog, so why is most dog food average? Goodbye to one-size-fits-all, hello 100% tailored nutrition.

See the difference in your dog with 60% off your first box + 30% off your second:

SIGN UP NOW VISIT OUR WEBSITE HELP CENTRE

Und für unsere deutschen Kund*innen:

Registriere dich für 2 Wochen GRATIS Futter:

Jetzt testen Mehr erfahren Zum Helpcenter

Written by the company

100% tailored dog food
Your dog is one in a million – let’s feed them that way. Discover food designed to meet their precise nutritional needs, right down to the last vitamin.
How it works
You tell us all about your dog’s age, breed, zoomie level and taste buds. Our nutrition experts create a tailored kibble blend – just for them.
Easy for you, better for your dog
Each month we’ll deliver your dog’s tailored food to your door. You’ll get a handy portion scoop to help keep them in great shape too. If only everything in life was this easy…
We're B Corp certified
We’re committed to upholding high social and environmental standards, to create better walkies for generations to come.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

48k reviews

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4.4

All reviews

(47,778)

3,566 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
joint

Rated 5 out of 5 stars

Great service and product

My Staffie Roxy is now full of energy and looks really well on the Tails.com diet. It arrives monthly with no fuss and she really enjoys it. She previously suffered with some joint problems after exercise but this has now resolved with her new food. I would thoroughly recommend Tails.com to anyone with dogs and busy lives !

16 February 2016
Unprompted review
Rated 5 out of 5 stars

My dog looks better than ever

My 4 years old staffie boy was a bit out of shape and had joint problems and muscle aches.After about 2 weeks on his new food I saw the change in his shape, he looks really fit and healthy now.No more muscle pain and he also loves the taste.The delivery is always on time and easy to manage.

11 February 2016
Unprompted review
Rated 4 out of 5 stars

Improvement on my dogs health

I was initially drawn by the "buy 2weeks supply for £1 free p&p".
Didn't expect my border terrier Penny to be too fussed about the food.
It was obvious after the trial that Penny enjoyed eating the food, as she has joint/skin irritation problems, I am happy to report that the on-going health issues Penny had seem more under control at the moment.
Penny takes steroids twice a week and as a result is quite a "foody", she is always eager to eat her "tails tailored for Penny". As a result of an injury she will always have a few issues with health, but I feel I'm giving her a good product and a good quality of life. Will continue to buy her food from
Tails and co.

6 January 2016
Unprompted review
Rated 5 out of 5 stars

Tillies health has improved beyond belief

Tillie is an 11 year old cocker spaniel, she has suffered with joint problems for the last few years due to bad breeding. Since being fed on the food from Tails.com she has had a new lease of life, and is now able to go for long walks again without suffering afterwards. I will be feeding tails to every dog I have now and in the future.

30 December 2015
Unprompted review
Rated 5 out of 5 stars

Worth it!

My dog Razzoo loves his specially made Tails food and I can see the benefits in him. He used to get rashes and lose hair,but that has stopped and he now has a healthy skin and coat. He also haid joint problems,especially in his back legs,but now runs around like a puppy!
My only problem is we receive too much as he is a "nibbler". But he has done something I've never seen him do with other dog foods,and that was ear it straight from the bowl rather ham take a few pieces and wander off with them.
Definitely worth getting for your dog!

25 November 2015
Unprompted review
Rated 5 out of 5 stars

GREAT food

Since I've been feeding my chocolate labrador with food specifically balanced by tails .com he appearance has improved he now has a very shiny coatand a proper waist line and really seems to enjoy the food. He does have some joint problems that has now started to improve. I have recommended tails.com to quite a few friends they are waiting for their samples.

29 October 2015
Unprompted review
Rated 5 out of 5 stars

happy dog so I'm happy

The dry food is of a good consistency, my dog is very happy and there is nothing let in his bowl. I like how you can manage what goes into the food i.e my dog has joint problems and he's only 18 months old so to get him the right type of food for him is very important. Knowing when your food is running low that you can trust that the delivery of a new batch will be there before you run out of food, its fresh and comes in two bags so that it doesn't dry out. I am very pleased and would recommend anyone to try the food and service.

26 October 2015
Unprompted review
Rated 5 out of 5 stars

My fussy dog doesn't leave a thing!

I've been feeding, Merlyn my 9 year old Border Collie, his special diet for 3 months now and he always clears his bowl. I've bought different dry dog foods over the years and I can tell he isn't pleased with all of my choices.
He has a thyroid problem, which he has tablets for, and slight joint issues, but so far this food mix has kept him at a good weight with a well conditioned coat. Also there is no carrying heavy dog food bags home from the shops.

19 October 2015
Unprompted review
Rated 5 out of 5 stars

Drams food

Nice size bites excellent delivery service with the option to delay or get early. Just one thing I would like is the option for smaller exercise time as the smallest is 1hr per day but if your dog has joint issues 30 mins option would be better

2 October 2015
Unprompted review
Rated 5 out of 5 stars

Dogs love it !

I have two dogs, GSD aged 5 with a dry skin condition and a Jack Russell aged 13 with sensitive digestion and joint problems. Both have been raised to graze feed rather than have a set meal time. Over the years we have tried various makes of dried food and although they have eaten it, they never look to happy and after a few weeks go off the food and we then try another brand.
Came across Tails.com while looking for another food brand to try out.
Best thing I've done switching to the Tails.com food. Both my dogs love their own designed food and scoff the lot as soon as it hits the bowl. They have been on Tails.com food for 2 months now and still love it as they did from day 1.
The dry skin on my GSD is clearing up and his coat is looking great. My Jack Russell has not had any digestive issues for weeks now and she seems to be a lot more active on her old joints and is now running around the fields on her walks like she's a pup again.
I was sceptical at first but cannot rate this food mix highly enough, also the price is cheaper than some of the top brands I've tried and the delivery and communication from Tails.com has been first class. I would recommend anyone to give it a try. With the free trial, what have you got to lose?

29 September 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic- highly recommend

My 12 yr old lab was suffering badly from wind, poor joint movement and generall old dog problems but since we have started feeding him this fantastic product hes almost like a new dog. No smelly wind, lefs less stiff and painful after a walk and he just seems much happier
Ps i have a cat that would benefit- will u ever be making foods for cats in the future!
Thankyou tails.com from me and Noodle

9 September 2015
Unprompted review
Rated 5 out of 5 stars

Tegan's Tails experience

Tegan is in her 3rd month of Tails food. There is a remakable improvement in her which has been observed by all our family. She has always had 3hrs exercise per day but had been slowing down over the past 18 months. She is now back to roaming the fields and hills where we walk and shows signs of muscular stiffness only if she is allowed to overdo it. There is no evidence of the joint stiffness she had been developing priorto starting tails.
So far an excellent product which seems to have taken years off her.
The deliveries are prompt and the direct debit mandate is efficient.

1 September 2015
Unprompted review
Rated 5 out of 5 stars

Just what I needed.

Before I found this company I was having real issues deciding what to feed my dogue de Bordeaux. A large breed, post hysterectomy, senior, bitch, who needs to lose weight to help ease joint issues. Anyone who has stood in the pet shop looking at the array of foods on offer will see my predicament. She had always had large breed food, but now I didn't know what to buy senior? weight control? joint care? Plus she has never eaten the biscuits alone I've always spiced things up with a bit of chicken or something. This site basically takes care of all her needs balancing her nutrition and even takes into consideration the extras I give her. She really enjoys the food and to top it off they deliver to you door. Excellent service.

29 August 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service and product!

Thought we'd try this food for our whippet girls. So glad we did! They have eaten it straight away without hesitation.One was overweight and now she has been on it for two months,she has lost weight and is now ideal. The other dog has an immune arthritis condition and has shown great improvement, this could be down to the food containing extra additives for joint problems? I have also noticed an improvement of the Condition of their coats, now glossy.
The service is fantastic and deliveries arrive right on time, with emails keeping us informed and the option to bring forward or put back the delivery time.
We thoroughly recommend Tails.com, the service is second to none and we know our dogs are getting a premium food.I also give cooked veg occasionally alongside the food.

8 August 2015
Unprompted review
Rated 5 out of 5 stars

Happy customer and pets

This is by far the best food I have found for my dogs I have an elderly dog with joint problems and one with digestion problems the food is catered to their individual needs and they both love it . The food comes with their names on bags so I can never get them muddled up they even get their own personalised scoops so u never have to measure/weigh the food it's so easy and the price is very reasonable so it's 5 stars all round from me and the boys

17 June 2015
Unprompted review
Rated 5 out of 5 stars

Great tasting nutritionally sound biscuits.

My dog is 9. I have never found a complete meal biscuit he would eat. Until now. I am so impressed with these! The mix is made for his requirements - a senior dog with joint problems. But more amazing - he enjoys them! Scoffs the lot with no problem. Time will tell if the joint problems ease, but even if yhey dont I will continue with this great service! Delivered to my door for less than £9 a month!

16 June 2015
Unprompted review
Rated 5 out of 5 stars

Taylor made to perfection! A**

I would highly recommend this company, I have had monthly deliverys since Sep 14 and I can honestly say I would never give my dog anything but this food now. I've seen amazing results and changes in my dogs coat and wellbeing it's just brilliant! I would highly recommend you switch your beloved pet on to this food, I love the fact it's specially blended by a team of vets whom take into consideration the breed, age, activity level, current weight and any dietary sensitivitys or joint problems. It's just fantastic I'm so happy I've found this company I can't stop spreading the 'Tails-gospel' the switch over was problem free I started the tails food straight away as my old food ran out, so I didn't have time to introduce over a few days mixed with the old food, considering any other time I've chopped and changed my dogs food he gets a bad belly upset because he's an Alsatian and suffers digestive problems with new or certain foods. I've never not had a problem changing foods over before so it was nice. He just looks great, he has stopped limping as he did occasionally before after long walks on the old complete food so it's helped his bones and mobility emensly its really given him a new lease of life! it's just a fantastic food, I can assure Youll I would highly recommend this company, I've seen amazing results and changes in my dogs coat and well being it just brilliant I would highly recommend you switch your beloved pet on to this food, I love the fact it's specially blended by a team of vets whom take into consideration the breed, age, activity level, current weight and any dietary sensitivitys or joint problems. Its really reasonable in price and worth it's weight in gold in my opinion, It's just fantastic I'm so happy I've found this company I can't stop spreading the Tails gosbel I can assure u you'll be very happy with this decision to try Tails.com you'll not look back!

21 April 2015
Unprompted review
Rated 5 out of 5 stars

Happy dogs

i first saw tails on Facebook thought I'd give it a try as had one dogs with delicate digestion and one with joint problems, both dogs love the food and have thrived on it. I love the way their food is delivered to our door in personalised packaging with a monthly update on their feeding regime and ingredients. Fantastic value for money, would recommend you give it a try for your dog/s. Also great customer service when I e mailed tails with a query regarding one of my dogs diets. Love tails.com..

9 March 2015
Unprompted review
Rated 5 out of 5 stars

Great Quality & Fantastic Service

I have been feeding my dogs tails.com food for a few months now & I have to say that the service has been brilliant from day 1. The website is easy to use, the delivery service is always on time and, most importantly, the dogs really enjoy the food.

I had a lot of trouble finding a food that suited one of my dogs as most gave him digestive issues. When I did find a suitable food it was difficult to obtain and had to be ordered in to store, then collected. I had to buy it in 12.5kg bags and so, because I don't drive, this meant my husband had to be the one to collect the food.

My second dog is a rescue and has a bad 'ankle' joint where it has previously been broken and has healed at an awkward angle. Daily cod liver oil capsules cured him of a limp he had when he came to us but we had to find inventive ways to give them to him as he started separating them from his meals.

The best thing about tails.com food is that they adjust the ingredients to take into account the dogs' needs. In our case this means that there are ingredients that improve joint care and sensitive stomachs etc. There is no longer a need for extra cod liver oil etc - the food does it all. On top of that it appears to be tasty (they have had the same flavour for months and are not bored yet) and their coat is lovely and glossy too.

The system also allows you to put them on a weight gain/loss/maintenance diet - something we have found very effective.

All of the food comes in 5kg bags that are easy to carry & store - no more massive back breaking sacks to carry or find a home for. The scoops are brilliant as they measure the exact amount required and the auto delivery means you always have just the right amount to last the month.

Tails.com have been a revelation and certainly one of the best decisions I have made for my dogs...I wouldn't hesitate to recommend them to anyone.

9 March 2015
Unprompted review
Rated 5 out of 5 stars

excellent food, perfect for Jude ☺

I have an old boy (14) with joint problems and digestive problems, and fussy when it came to dried food, always had to mix with wet and maybe scraps to coax him to eat. From the first bag of tailored food from Tails.com he has actually enjoyed eating dry food! He has lost weight, which was also a bit of an issue due to bad food habit, he is more solid in the toilet department, nice glossy coat and has a spring in his step again, minus the limp! so pleased I saw the advertisement on Facebook. It's delivered free to us around the same time every month and you can adjust the delivery by a week or two by a monthly email, so excellent communication too. I Definitely recommend Tails.com. very happy dog and owner ☺ thankyou.

7 March 2015
Unprompted review

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