Taking Shape Reviews 1,368

I was disappointed that my recent purchase of editorial pants had no pockets. I already have three pairs with pockets that I love only to discover my newest pair do not.
I think “with pockets” should be added to the name.

If I could give no star rating I would. I ordered online when they had a sale, thinking it was going to come from one of there store but no it comes from china. After about 3 weeks it said it was delivered which it was not. Try to get a refund is impossible. Please give my money back.

I purchased from Taking Shape some years back when visiting family in Australia. Found their bamboo briefs the best ever so I then used to buy them in UK where I live. Since they have stopped the UK service I have just purchased 10 pairs of briefs from Australia website. I ordered them on Sunday and they arrived on Wednesday. I was happy to pay the £12 delivery charge as it was worth the money for goods from Aus to UK in 3 days. I really disagree with the GB customers saying they are not happy as I totally and utterly recommend Taking Shape service and find it is value for money for my goods via DHL to come so fast from other side of world!! Stop moaning you Brits and pay for a fabulous service. I am a Pensioner and a true Brit but hate to see my fellow countrymen and women complaining all the time. Thank you Taking Shape, I will be back again soon.

I love taking shapes clothing, the fabric is great, the fit is excellent ,the colours are true being a bigger lady the length is important to me and I always feel safe and comfortable when wearing their clothing especially the tops and bra I have just purchased 2 tops and a bra I couldn’t be happier

I bought my bling shoes from taking shape in pukekohe the girls Joy and Kas were wonderful helping me to select and try on many styles and designs also colors they gave me an honest opinion of and I am stocked with my purchase having to let go of my old shoes that came from them and I had received many compliments on those shoes!!!! Janene Robinson

So I’m hunting for a particular top, sadly my size is sold out online so I start the process of ringing the stores throughout New Zealand whose site show they have the top I want in my size. So I just want to say a massive THANK YOU to Aylsa from TS Tauranga, Geraldine from TS Christchurch, Faith from TS Auckland and Barbara (and Helen) from TS Ōtaki. From the moment they answered the phone their customer service was amazing!! Professional, patient, friendly and so helpful. I will certainly be a return customer given their professionalism and attitude to the customer. You ladies rock and TS you’re lucky to have them!!

My name is Colleen Hatu I recently shopped with Taking Shape Rotorua and was greeted by Hailley and she has a Customer for life. I have been back twice because of the beautiful customer service I received from her. She made me feel so comfortable despite my insecurities. Taking Shape really have a earned themselves a little gem. Nga Mihi

Rohini gave me very individual attention without being pushy as I browsed around the store. She was onhand outside the change room fetching different sizes as I needed them. I realised it was time for her to go home for the day but she insisted on staying until I was fully sorted with my purchases. She really went the extra mile :)

Ruth in your Newton South Australian store was brilliant. She knew her stock well, was courteous, helpful and cheerful. She made useful suggestions based on her knowledge plus questions I had asked, but was not at all pushy. (If people are pushy it turns me off and I will not buy anything). She made shopping for clothes (smething I do not usually enjoy) into a great experience.

For 20 years I have shopped your label and loved it .
Now I’m so disappointed it has gone down hill
1 the fabrics are disgusting - what’s happened to the beautiful fabric you used to use.
2 the cut well don’t get me started I don’t want to wear the same cut in nearly every dress.
3 just because I’m big doesn’t mean I don’t appreciate good tailoring
4 I have made comments before and never had any feed back ( customer service )
5 please save the label not junk.
Make it a label I’m proud to say I’m wearing ts14

Abbey and her staff are the best.
Excellent personal customer service, they went above and behond to assist myself and my sister to find an out fit for an up coming event we had.

Hightly recommed the fashion too.

BIG THANK

I just wanted to say thank you to the lovely staff they are very helpful for me and mum and I just feel safe in that shop.

I would like to say a big Thank you to the ladies (especially Julz) at the Bowral Store who gave me the perfect service during a very busy Saturday morning. Julz was extremely helpful, kind, happy to have a chat but always acknowledging other customers and not once was she not smiling. I walked out very happy with my purchase and the perfect service.

They are terrible with after sales. I ordered items that are usually my size and they are too big. They won’t exchange and don t actually care. I will never shop at this store again .I-spoke to them in store and even their staff said they have a lot of trouble with exchange. Don’t buy from them. They won’t even exchange if it’s faulty. The company wont be getting any more of my money. Mad as hell. Rip offs🤨Kim

There is a scam going around Facebook for fake Taking Shape. Bought two lots of items supposed $7.98 each. Payment came out pending from London. Went to local store and it’s a scam. Be vigilant ! Have to wait till payment has fully gone through before it can be reversed….

Ordered underwear for my mother .arrived within 3 days.excellent service.Thank you.

This week I shopped at the Port Macquarie Taking Shape store, I had phoned ahead because I live over an hour away and didnt want to waste the trip if they didnt have what I was looking for.
I was served by Lizzie and Shaz and they were fabulous...they had already pulled out some jeans and tops in my size.
This was a wonderful experience and I cant thank you enough girls.
To be able to buy smart casual clothes that fit and feel really good makes a world of difference for us more womanly women!!

Many, many thanks, I will be back again soon!!

Today I visited my Taking Shape store in Joondalup W.A. I assisted by Sharon who provided excellent customer service. She helped me selected many items that suited my purpose and style. She is very intuitive and friendly. I left the store feeling a million dollars! I don't shop for clothes often but always seem to find what I need at Taking Shape.

My first purchase... and last. Since the prices were in pounds, I did not immediately realise I was shopping at an Australian shop (my mistake). Only express delivery offered; £12. Online returns only possible if I send my parcel to Australia (for £10)! As for the coat itself; looked lovely online but really poor quality in real life. I will not shop here again.

Great experience with TS, easy online shopping, fast delivery, good communication with delivery updates. Items fit perfectly, true to size. Fabulous range available. Would recommend to others.🙂