Tales logo
Visit website

Tales Reviews 10,284

•
TrustScore 4 out of 5

3.8

Book shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Hi, I'm really disappointed by the unprofessional experience I have had with Tales.dk A customer service which send automatic email to their customers, ignored my emails, when I was asking for news... See more

Rated 2 out of 5 stars

Books are fine, delivery and communication was not ok. For me its like scam. I was just really annoyed by the fact that the delivery comes from abroad. For me it was expected with a fully localized sh... See more

Rated 2 out of 5 stars

I have ordered books and after a couple of days I received a message saying they are actually not in stock. I expressed my wish to cancel the order and received answer within 3 days saying that the bo... See more

Rated 5 out of 5 stars

I ordered from them because it was the only store I could find selling Julian Glander's book. It arrived super quick, books in perfect condition :) I can only recommend them

Company details

  1. Book shop

Written by the company

Vi har alt hvad du søger indenfor bøger, e-bøger, lydbøger og spil. Samtidigt gør vi alt for at yde den bedste kundeservice og tilbyde dig den bedste pris! Så søger du billige bøger så besøg tales.dk.

Contact info

3.8

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I'm soooo glad that tales gave me

I'm soooo glad that tales gave me access to english books and the delivery is super fast! I do wish there was free delivery, at least for orders above 300 or 500 dkk for example. I mean I can literally buy another book with the charge for delivery. But other than that it's excellent and I found most of the books I've been wanting to get for a long time but didn't know where to look for them

10 August 2021
Rated 1 out of 5 stars

I ordered a book, waited 3 weeks, after contacting customer service I was told it was discontinued and the order was cancelled

I ordered a book that had a lead time of 15 business days, I waited and saw on the tracking that it had been delayed. So I waited even longer. Eventually contacted customer services who told me the book had been discontinued and my order has been cancelled. A complete waste of time, and now i'm just left frustrated having waited for a book to be delivered that never existed. Its also still available on their website to purchase, and is still quoting a 3 week lead time. Very misleading and annoying.

29 July 2021
Unprompted review
Tales logo

Reply from Tales

Hi Chris

Let me start with apologizing for the trouble you had.
We are one of very few online bookstores that offer the type of book you ordered.
The problem is, that the book is not in stock anywhere which means it needs to be obtained from the publishers own warehouse, which we do not have details on. Therefor, we do not know if the book has been discontinued until an order has been placed, and the publisher gives us this information.
This is far from perfect, and the reason why many bookstores simply, do not sell these types of books, as it can lead to issues and unhappy customers.
We are currently considering removing these types of books also.

Regards
Casper

Rated 4 out of 5 stars

Book with defects, but great customer support

I ordered a book, which arrived on the expected time, but with wrinkled and dirty pages inside. The book took some time in shipping and I really need it so sending it back is not an option. While I am dissapointed by the poor care on transporting/storing the book, probably is not Tales.dk fault beacause the book came from an foreign supplier.

In any case, they promptly and kindly got in contact and resolved the issue; great customer service.

22 June 2021
Tales logo

Reply from Tales

Hi Elbar

I am sorry to hear the book you ordered arrive in such condition.
It is important you contact us, even if you do not want to return the book.
I urge you to write us at info@tales.dk, and please attach a few pictures of the damages.
I look forward to hear from you, and will do my best to resolve this issue.

Regards
Casper

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look