Loved the Welcome sign at the St. Lucia airport! Kenneth did a wonderful job, telling us about the island and pointing out various sites along the way to the hotel - able to stop for a brief moment t... See more
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Review summary
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Reviews shaping this summary
Drivers were professional and welcoming. They kept in contact and updated me any time things changed & using their self-help chat was easy and useful to edit pick up times if necessary.
We had a great experience with this service. Excellent communication from the start when we had questions. They picked us up at Medellin airport and took us to our resort. They were on time and our dr... See more
Once booked, talixo took care of monitoring my flights for pickup times and communicated who would pick me up, what vehicle and plate number, and where they would be.
Company details
Written by the company
talixo is the leading global operator of pre-booked ground transfers to the international travel industry. We partner with fleets in 1,100+ cities and 130+ countries worldwide to provide reliable, high-quality rides, helping travellers enjoy easier, more connected journeys from door to door.
Contact info
117A Landsberger Allee, 10407, Berlin, Germany
- talixo.com
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically takes over 1 month to reply
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Stay away - unreliable and using fraudulent drivers
Their driver didn’t arrive at the Singapore airport and didn’t respond to several calls, text messages and messages in the app. Called their emergency line and they couldn’t connect with him either, so we were told to get a taxi AFTER 1.5 h waiting for their driver and them trying to find him… and they promised to refund the transfer and pay the taxi.
When our travel agent (who had booked the transfers with them) approached them for the refund WE had to send evidence of our attempts to connect with the driver and with the concierge, the taxi receipt and to prove that the driver never picked us up. This was because they “were doing an investigation” as the driver provided them with (obviously fake) GPS data that he made a trip from the airport to the hotel - we were the ones to provide the evidence instead of them just checking the metadata of the gps since they should have had a recording of the call with them when they told us to take a taxi and access to the chat history in their own app, etc…. They shouldn’t have even asked us but directly push back on the driver…
They refunded ONLY the “bigger amount” of the transfer although the agent on the emergency line said they’d pay the taxi too.
And do you think as a “reliable” company with “good will” they provided the return transfer at no cost to compensate us for the inconvenience of waiting for their fraudulent driver for more than an hour and arriving at our hotel ~10pm instead of 8pm totally ruining our evening? Think again… never even offered ANY compensation whatsoever for the inconvenience or for calling us “liars” despite having more than enough evidence in their own systems already that they are using a fraudster driver…
We saw that they have very good reviews but the attitude when things don’t go right is what speaks louder - strongly recommending to stay away from this company!
1 May 2026
Unprompted review
Reply from talixo
Dear Customer,
Thank you for your feedback and we're very sorry to hear about your experience - we understand how frustrating and stressful it is when your ride doesn't go as expected.
If your transfer was booked through one of our partners, we recommend raising a formal complaint with them, as they handle all customer service processes related to their bookings with us.
That said, please send your booking details to complaints@talixo.com so that our team can also escalate this from our side.
Warm regards,
The Talixo team
Driver Mauro was courteous and helpful
Driver Mauro was courteous and helpful. I will definitely use this company again in the future.
12 May 2026
Smooth process
11 May 2026
Couldn’t find!
Couldn’t find driver and the talixco desk told me they couldn’t help and was lost had to take a cab and pay triple! Not worth it next time just grab a cab our friends did that and made out with a beautiful ride!
25 April 2026
Reply from talixo
Dear Customer,
Thank you for your feedback and we're very sorry to hear about your experience - we understand how frustrating and stressful it is when your ride doesn't go as expected.
If your transfer was booked through one of our partners, we recommend raising a formal complaint with them, as they handle all customer service processes related to their bookings with us.
That said, please send your booking details to complaints@talixo.com so that our team can also escalate this from our side.
Warm regards,
The Talixo team
Great service and very patient when I…
Great service and very patient when I was delayed at passport control
4 May 2026
Service
Excellent service at pick up and to transport to hotel. Very clean and extremely professional
2 May 2026
The booking process was easy
The booking process was easy. The communication was straightforward.
2 May 2026
Scam alert, do not use talixo
Talixo sent me the driver details via email, upon arrival my destination, I contacted the driver and he wasn't aware of my trip, after 45 minutes talixo decided to contacted me, when I already paid a taxi at the airport. They charged me $285 usd and the service was not provided and they ignored my request for a refund.
This company is a scam
5 May 2026
Unprompted review
Reply from talixo
Dear Customer,
We sincerely apologize for this experience. Arriving at the airport to find an assigned driver unaware of your pickup is completely unacceptable, and we understand why this left such a negative impression.
Even though time has passed, we deeply regret the communication breakdown that occurred with the local fleet partner and the delay in issuing your refund at the time. We have taken your feedback to heart to improve our automated driver tracking and escalation protocols.
We truly appreciate you bringing this to our attention.
Sincerely,
The Talixo Team
Driver was on time
Driver was on time. And directed us to the correct terminal when dropping us off
1 May 2026
All around great experience
The driver was punctual, helpful with loading and unloading luggage, and navigated traffic well. We arrived at the airport in time for our flight and the handoff was seamless. I would book with Talixo again.
2 May 2026
The driver was extremely polite
The driver was extremely polite, friendly and drove safely.
1 May 2026
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
I arrived early and let the driver know…
I arrived early and let the driver know he communicated with me Immediately and informed me when he would arrive.
Best decision I ever made hiring this company
1 May 2026
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
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