Talkdesk Reviews 870

Talkdesk has been extremely helpful as a tool since COVIID-19 has many of our staff working from home. I have been able to maintain the same excellent customer service for my customers, without any disruption in quality!

Talkdesk has made taking phone calls a lot easier. There are many different options that make talk desk more efficient to use.

Talkdesk has really simplified my team's ability to quickly take calls and notate them in Salesforce, and collect historical data. Overall the system works smoothly and is simple for agents and management to use. The one thing I wish was different was their data and reporting tool - it's straightforward for pulling reports showing a long range of time, but if I want to quickly see how many calls we've had today, I have to click through too many filters. It used to be easier before they moved all the reporting under Explore, but overall it is still a powerful and mostly simple system, and I would recommend it.

We've been with Talkdesk now for about 9 months without issues. Tools are easy to use, as is the interface. Great reporting customization and dashboard creation options. No complaints and would recommend to others!

Talkdesk is an awesome all in one online phone system.

I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!

Talkdesk has made communication with customers smooth and efficient.

Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team.

The dashboard shows great performance metrics great for analysis and performance management. Very easy to use.

Highly recommend

Great app but there's still room for improvement
I think is a really good app, however, sometimes i can't hear the client or the client can't hear me. It happens probably like 1 or 2 per week.

Hello, overall great experience. I sometimes can run into some technical issues, so I'll have to restart. These issues can range from not being able to hear the call properly or information displaying after I receive a call, but besides that it's great and easy to navigate.

Easy to use and implement. Overall we are satisfied with the service

We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately

The implementation process is very easy. It is a very robust product with a lot of features only offered in the very expensive products. Easy to use, and easy to support.

The sales process left a lot to be desired and remediation was very one sided. Unfortunately due to contractual obligations I am not able to share much more information in a way that can be made publicly available.

I did set the rating as two because the pieces that they were actually able to provide do appear to be working as intended, however it is not the complete solution we had signed on for.

Great product and easy to use with a helpful tech team when any problems occur.

Good product. Works well and it'is very intuitive. The layout it's nice and clean, easy to use. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems.

Great product - have used for 4 years, switched once but went straight back.

Great tool
I'm available everywhere. My customers cannot identify if I'm working from the office or from home

We’ve been using Talkdesk for about 5 years now. It has a been a vital part of our business as we’ve transitioned to remote work and began utilizing Autoreach. New features and reporting recently have made ease of use even greater. Looking forward to what’s to come in the future.

Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. You can record flames instantly.