Talkspace Reviews 2,117

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,468 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their compassionate and knowledgeable approach, highlighting the positive impact therapists have had on their well-being. People appreciate the ease of finding a provider and setting up appointments, as well as the overall user-friendly experience of the service. However, some customers also noted issues with the app, such as time zone inaccuracies and random disconnections during sessions. A few other people also felt that customer service was lacking, citing slow response times and difficulties with support.

What people talk about most

Staff

Users describe positive interactions with staff, particularly highlighting the helpfulness and strong... See more

Service

Customers consistently note positive experiences with service. Many reviewers appreciate the ease of finding... See more

User experience

Reviewers express satisfaction with the user experience, highlighting the platform's ease of use for... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express significant frustration, citing... See more

Application

Consumers find the app experience to be ambiguous. Many users praise its ease of use for scheduling,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've made a great connection with my therapist over the course of our time together. She has a good memory when it comes to the wide range of things we've talked about, she's very encouraging and supp... See more

Company replied

Rated 4 out of 5 stars

It is so easy to book appointments and talk to your therapist. I also love you can do pictures and chat. HOWEVER, matching a great therapist is difficult and sometimes the rooms stay open and you can... See more

Company replied

Rated 4 out of 5 stars

This review is independent of my care giver, with whom I am absolutely enchanted with. I've deducted one star, but it would be a half-star if that were possible. In a world of Zoom and Teams, i... See more

Company replied

Rated 4 out of 5 stars

Talkspace has helped me find a great therapist that I connect with and have been able to talk through many scenarios. The app is terrible doesn’t know what time zone you are in and sets everything to... See more

Company replied


Company details

  1. Mental Health Services
  2. Family counsellor
  3. Marriage Counsellor
  4. Psychologist
  5. Psychotherapist

Written by the company

Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week. Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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Rated 5 out of 5 stars

It’s super easy to get started and…

It’s super easy to get started and there is a lot of space to just get all the stuff out of your head. I feel I’m really given the space to let it all out. I don’t know I had so much to say as outside of Talkspace I’m probably more of a withholder. Feels good to begin to work it out with a pro who knows what they’re doing.

6 March 2026
Unprompted review
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Reply from Talkspace

We're happy to hear that you find it easy to express yourself and appreciate the space provided. It's great you're working through things with a professional. Thank you for sharing your positive experience!

Rated 3 out of 5 stars

I think the service is great.

I think the service is great.. but hate when it just drops out and you have restart video or it ends early without warning and it won’t restart

9 March 2026
Unprompted review
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Reply from Talkspace

We appreciate your feedback. We're sorry you're experiencing interruptions and premature endings. We'll investigate these issues to improve the viewing experience.

Rated 5 out of 5 stars

Mental Health at My Pace.

I enjoy the ease of use and access to mental health help whenever I need it. Scheduling is easy and flexible which is a huge benefit for me.

7 March 2026
Unprompted review
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Reply from Talkspace

We're happy to hear that our platform is easy to use and provides you with convenient access to mental health support. We're also glad the flexible scheduling works for you.

Rated 1 out of 5 stars

I felt like there was a disconnect the…

I felt like there was a disconnect the last time at the therapy appointment. I felt like I was judged by the therapist and he didn’t really give me any insight that I was looking for or asking. Made a comment of how my mindset was in a different place than he thought it would have been

28 February 2026
Unprompted review
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Reply from Talkspace

We appreciate you sharing this. We're sorry your therapy appointment did not meet your expectations and that you felt judged. We'll address your concerns to improve our services.

Rated 5 out of 5 stars

A Win-Win

Talkspace is great because it matched me with a therapist that fits my needs. If I'm not happy with the therapist, I can easily change providers. They send frequent reminders of my meetings via email and text message, which ensures I won't miss any appointments. I have the option to text my therapist via the TalkSpace website if I need to. And most importantly, I am able to use my insurance to cover the cost.

9 March 2026
Unprompted review
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Reply from Talkspace

We're happy to hear that you've found a therapist that meets your needs and that you appreciate the ease of switching providers. It's great to know the reminders and texting options are helpful, and that you can use your insurance. Thanks for your positive feedback.

Rated 5 out of 5 stars

Easy and Clear

So easy to login and jump right onto my therapy sessions. Works really well as mobile app

5 March 2026
Unprompted review
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Reply from Talkspace

We're happy that logging in and accessing your therapy sessions is so easy. We appreciate you noting how well the mobile app works for you.

Rated 5 out of 5 stars

I was able to lock in and trust my…

I was able to lock in and trust my therapist. She has been extremely supportive and helpful to my mindset

9 March 2026
Unprompted review
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Reply from Talkspace

We're so happy to hear that you were able to connect with your therapist and that her support has positively impacted your mindset. Thank you!

Rated 5 out of 5 stars

I had never done therapy before and was…

I had never done therapy before and was not sure what to expect when I initially signed up. I’m so happy I started seeing a therapist regularly for the last year! Therapy has helped me immensely in so many areas of my life! Would highly recommend Talkspace to anyone considering starting therapy for the first time or continuing to seek services.

20 February 2026
Unprompted review
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Reply from Talkspace

We're happy to hear that therapy has positively impacted various aspects of your life. It's great to know you had such a beneficial experience, especially as a first-timer. Thank you for recommending our services!

Rated 5 out of 5 stars

It works with my insurance

It works with my insurance and is affordable.

9 March 2026
Unprompted review
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Reply from Talkspace

We're happy to hear that our services meet your needs and budget. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Cynthia listened to me and my concerns…

Cynthia listened to me and my concerns and helped me feel at ease she is very easy to talk to.

20 February 2026
Unprompted review
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Reply from Talkspace

We're happy to hear that you felt listened to and at ease. It's great that you find her easy to talk to. Thank you for your positive feedback!

Rated 5 out of 5 stars

Ease of setting up appointments

Ease of setting up appointments, virtual appointments available. My counselor is professional and caring and understands the struggles and sets goals or provides a treatment plan that is appropriate for my situation.

21 February 2026
Unprompted review
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Reply from Talkspace

We're happy to hear setting up appointments and the virtual option worked well for you. It's great to know your counselor is professional, caring, and provides appropriate goals. We appreciate your feedback!

Rated 1 out of 5 stars

Therapist=Great, Customer Service=Sucks

My therapist is great but the platform itself sucks. There was an issue where my insurance changed codes and they started billing me from my supplemental carrier which costed me more out of pocket and they never rectified. To this day (1+ year) I have not been reimbursed.

9 March 2026
Unprompted review
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Reply from Talkspace

We appreciate you sharing your experience. We're sorry to hear about the billing issues and lack of reimbursement. We'll investigate the insurance code discrepancy to prevent similar situations in the future.

Rated 5 out of 5 stars

Always helpful

Always helpful, always a good experience. And my therapist always has some helpful advice, very happy to be using this service.

4 March 2026
Unprompted review
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Reply from Talkspace

We're so happy to hear that you find the service helpful and that you're having a good experience. It's wonderful knowing your therapist provides helpful advice!

Rated 5 out of 5 stars

I definitely chose the right…

I definitely chose the right therapist!!! It’s convenient, it’s safe and flexible. No issues with insurance. As long as you do your responsible part, it all goes very smooth.

28 February 2026
Unprompted review
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Reply from Talkspace

We're happy to hear that you find our services convenient, safe, and flexible. We appreciate your positive feedback regarding the smooth insurance process and your overall experience!

Rated 5 out of 5 stars

It allows me the ability to get the…

It allows me the ability to get the therapy I need in the palm of my have.

3 March 2026
Unprompted review
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Reply from Talkspace

We're happy to hear that our services provide you with accessible therapy. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Try it

My experience with Talkspace has been great.

15 February 2026
Unprompted review
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Reply from Talkspace

We're happy to hear that your experience has been great. Thank you for sharing your positive feedback with us.

Rated 5 out of 5 stars

Very easy to find a provider and set up…

Very easy to find a provider and set up appointments. The app tracks your progress, and the providers are extremely compassionate and knowledgeable. I enjoy how easy it is to set up or cancel and appoint. There are constant reminders so you don’t miss an appointment. I also enjoy how you can either, text, call, or video call.

9 March 2026
Unprompted review
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Reply from Talkspace

We're happy to hear that you found a provider easily and appreciate the appointment flexibility. It's great the app helps you track progress and that you value the communication options and reminders. Thanks for your positive feedback!

Rated 5 out of 5 stars

My therapist challenges me to see…

My therapist challenges me to see things from a different perspective. I need to push

5 March 2026
Unprompted review
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Reply from Talkspace

We're happy to hear that your therapist encourages you to consider different viewpoints. It sounds like you are making great progress and pushing yourself!

Rated 5 out of 5 stars

It has helped me find the best…

It has helped me find the best professional therapy and psychiatry to assist with my mental health issues. It works around my schedule and is very convenient.

7 March 2026
Unprompted review
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Reply from Talkspace

We're happy to hear that you found the best professional therapy and psychiatry to assist with your mental health issues. It's great that it works around your schedule and is convenient!

Rated 5 out of 5 stars

Finding a therapist on the first try…

Finding a therapist on the first try that matches what I'm looking for and how we give was pure luck. I cannot be happier with my therapist.

9 March 2026
Unprompted review
Talkspace logo

Reply from Talkspace

We're happy to hear that you found a great therapist match! It's wonderful that you're so pleased with the connection and your experience. Thank you for sharing!

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