Town & Country Mortgage Services Ltd Reviews 

1,265
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being exceptionally helpful, knowledgeable, and approachable during every stage of the mortgage journey. Many people mention that advisors provide clear, thorough explanations, which helps first-time buyers feel confident and well-supported. Some people also felt that the remarkably fast response times and proactive communication were major highlights of the service. Reviewers frequently appreciate that advisors remain readily available outside of standard business hours to resolve urgent issues and answer questions. Buyers note that overall user experiences are smooth, efficient, and completely tailored to handle unique financial situations.

What people talk about most

Staff

Consumers find staff to be positive, highly knowledgeable, and efficient throughout the mortgage process.... See more

Service

Customers report widespread satisfaction and appreciation for the exceptional mortgage service. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional communication and prompt... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast turnaround times and... See more

User experience

People report positive experiences with user_experience, noting that the mortgage process is surprisingly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

T&C were fantastic, specifically Michael Longley who was really informative and just made the process chill and stress free. We are first time buyers and a bit more complex, we didn't actually think w... See more

Rated 5 out of 5 stars

Gary and Sommer have been fantastic in helping secure a mortgage to buy our property. Gary helped negotiate terms and secure a great deal. They were both super knowledgable and so helpful and approac... See more

Rated 5 out of 5 stars

Michael made our experience so easy and we couldn’t be more grateful! We initially went with another broker but he was so knowledgeable, quick and happy to help us, alongside just being a great guy. H... See more

Rated 5 out of 5 stars

Stephen Donoghue has been incredibly helpful and kind throughout our process of securing a mortgage offer. Any questions we had, he was happy to help, anlways picked up the phone, and we felt immensel... See more


Company details

  1. Mortgage broker
  2. Finance broker
  3. Income Protection Insurance Company
  4. Insurance broker
  5. Life Insurance Agency

Written by the company

Mortgage Brokers - Town & Country Mortgage Services Ltd have been providing expert mortgage advice in Luton and across the UK for over 20 years. Our job is to save you money, by finding the best mortgage deal and insurance cover for you, providing value for money and meeting your expectations at every opportunity. https://tandcmortgages.co.uk/?gclid=EAIaIQobChMIr4eAl9qR-wIVmeR3Ch1InwQEEAAYASAAEgKdu_D_BwE


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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5.0

All reviews

(1,265)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great choice

Our process was quick and we received lots of helpful information. Our advisors were quick to answer any questions we had and to update us on the process. Great choice!

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Thank you


Thank you to Town & Country Mortgages who have been amazing in helping me through the process of getting a shared ownership mortgage. A special thanks to Michael L especially who has been so kind and helpful and very clearly having my best interest in mind. The professionalism and care has really made me feel calmer in a difficult process . I am extremely grateful for the hard work that has gone into getting me my mortgage and would definitely recommend T&C Mortgages to anyone in need of help with their mortgage.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

My currrent mortgage is coming to an…

My currrent mortgage is coming to an end in June. I was contacted by the team at the start of the year to remind me of this and to ask if I'd like to use their services again to find my next deal. Without hesitation I replied to say yes.
Michael found me the best deal back in February but didn't tie me into anything as his strong financial knowledge knew to keep an eye on The Bank of England jnterest rate announcements. My final morthage offer was sent after the last interest rate announcement was made. Doing so ensured I got the best possible rate saving me £30 per month.
I cannot recommend Michael highly enough and I will always come back to this company.
Thank you so much for doing all the hard work without me having to do anything.
I will definitely be using your services again.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

We had a really amazing experience with T&C

We had a really good experience with Town and Country. We previously used a paid broker and had to use T&C due to tight budget. We couldn't have chosen a better company to work with as Michael and Mitchell were amazing with communication including how fast they worked on everything. Would recommend his company to anyone who needed a good mortgage advisor.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Neil & Sarah

Fantastic service and Town & Country have been exceptional and have help my wife and I through a journey of obtaining a shared ownership mortgage. A journey made easier by Michael and Mitchell. Despite being over 50 and buying our first house we were guided with professionalism all the way. All the concerns we had were dealt with rapidly and concise giving us instant stress relief. We are extremely grateful for the hard work that has gone into getting us our mortgage and would recommend you to anyone, thank you.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage Application…

Gary Whitehead and Georgie Chalk were amazing. They explained from start to finish what was needed from both my husband and I, they were with us all the way. I would definitely recommend their professional service.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

As first-time buyers

As first-time buyers, we couldn’t have asked for a better experience with Gary and Georgie. They were incredibly quick to respond, always helpful, and made the whole process feel much less overwhelming. Every step of the way, they provided clear, detailed information and took the time to explain anything we weren’t sure about. We felt fully supported from start to finish and really appreciated their professionalism and approachability. Highly recommend!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Happy family

The experience was smooth, very helpful team. I will always recommend your establishment.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Town and Country Mortgage services…

Town and Country Mortgage services provided me with exceptional service from the start. I had a difficult buy to let mortgage to arrange but with the help of Charlotte Caygill and Mitchell I was able to get it over the line today. Very quick to respond to my enquiries and concerns and they both went above and beyond to get the job done. Very grateful for your services. Highly recommended.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Great for remortgaging

Thank you to Lewis, Mitchell and the rest of the team for making the remortgage process straightforward and for answering all my questions. Will definitely use again for my next remortgage!

21 April 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

T&C was recommended by a colleague who used their services a couple of years back. Gary and Georgie were spectacular. Extremely responsive, understood our needs very well, and supported exceptionally well us during the property search (in Cambridge) and mortgage application. Fully recommend their services for anyone going through the process, especially for FTBs.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service from Gary, Georgie & Matthew. It was my first time getting a mortgage and they walked me through the whole process answering every silly question I had. They worked really hard to get the best deal for my circumstances

8 April 2025
Unprompted review
Rated 5 out of 5 stars

I have been using Town and Country…

I have been using Town and Country Mortgages for both buy to let and residential mortgages for a number of years Gary & Sommer put your mind a rest and get the job done efficiently and in a timely manner wouldn’t go anywhere else.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Incredible Service

The full team at T&C were exceptionally helpful! I am a first time buyer, buying on my own and they guided me through the full process answering any questions I had. Thank you so much T&C team!

7 April 2025
Unprompted review
Rated 5 out of 5 stars

I have been using Town and Country for…

I have been using Town and Country for over 10 years now. They are professional, friendly, knowledgeable and efficient. They remove any stress involved with my mortgage and finances. I never feel silly on asking questions about my mortgage as they explain to me in a language I understand. I would recommend them 💯 and my children who are entering the housing ladder are now using them too. Best local mortgage broker around.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

The teams support from start to finish was excellent. Always there to speak to both through email and over the phone . Amazing customer service and will definitely be using them again.

31 March 2025
Unprompted review

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