If you make a redemption IT SUCKS & complicated If you make a slight error in redemption request THEY will hold your refund for 30days!!!!! And give lip service THEY won’t even send back your refun... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If I could give 0 stars I would, redemption process to approve takes 72 hours so there’s no telling how long they’ll take to send the redemption if they’re actually sending it anyways. I should’ve re... See more
Company replied
First deposit and First redemption at the same time. Also the redemption time was faster than any other app I have used. Completely legit. I can’t see why anyone would write a negative review on this... See more
Company replied
I would actually give this less than one star that would be possible. They robbed me of $79 , keep telling me that they’ve deposited it into my account, but my bank keeps saying that no one sent any m... See more
Company replied
Company details
Written by the company
Tang Luck (operated by SpinShift Limited) is a premium social casino platform featuring Vegas-style slots with Eastern cultural themes. We offer secure transactions, daily rewards, and an immersive gaming experience focused on transparency and player trust.
Contact info
United States
- +4407419289896
- Trustpilot@tangluck.com
- tangluck.com
2.4
Poor
31 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If you make a redemption IT SUCKS &…
If you make a redemption IT SUCKS & complicated
If you make a slight error in redemption request THEY will hold your refund for 30days!!!!! And give lip service THEY won’t even send back your refund to the game. Horrible Horrible
Go to MegaBonanza…they actually are quit to resolve any issues
17 April 2026
Unprompted review
0/0 do not recommend they have over…
0/0 do not recommend they have over 900$ dollars of mines say it was sent on my email but never got into my account they customer service sucks will not answer you they only care about they review online
15 April 2026
Unprompted review
Well
Well, I won the epic and I'm just trying to see how long it's gonna take for them to send me my deposit
14 April 2026
Unprompted review
Payout questionable
My boyfriend was supposed to get his payout at 3:11 am today and still hasn’t received anything.
14 April 2026
Unprompted review
Reply from Tang Luck
Hi there,
We’re sorry for the delay with your boyfriend’s redemption. Redemption processing times depend on the payment method and your bank.
If he’d like to check the status, please have him reach out to our live support with his account ID and redemption order number. We’ll follow up with the payment provider to expedite the process.
Thank you for your patience.
SCAM APP
SCAM APP! This app will not pay out. I won money, went to redeem, and suddenly none of the processes will work. Can’t connect my bank account, can’t use PayPal, their chat support doesn’t work, their customer service email doesn’t work, their phone number is an automated line. They will take your money but won’t give it back. If I could rate this negative stars, I would.
14 April 2026
Unprompted review
Reply from Tang Luck
Hi there,
We sincerely apologize for the frustration you’ve experienced with your redemption and support access.
To help resolve your issue promptly, please share your account ID, redemption order details, and relevant screenshots with our live support team. Our team is currently experiencing high volume, so responses may be delayed, but we will follow up with you as soon as possible.
Please rest assured: we never withhold eligible redemption funds from our players. All redemptions are processed fairly, and we’re committed to getting your funds to you.
Thank you for your patience.
I was just charged duplicate amounts…
I was just charged duplicate amounts and can’t do a chargeback. Screw this company. Never download it. Never.
Frauds and scammers don’t give them
Your info you will be charged multiple times for the same amount and due to their glitches
13 April 2026
Unprompted review
Reply from Tang Luck
Hi there,
We understand your concern regarding the duplicate charges. Rest assured, we never withhold or maliciously charge players' funds, and we take all payment issues extremely seriously.
To help us investigate and resolve this promptly, please reach out to our live support team with your account ID, transaction details, and relevant bank screenshots. Our team will verify the issue thoroughly and assist you with a proper resolution.
Thank you for your patience.
I’m leaving this review because it…
I’m leaving this review because it makes absolutely 0 sense my last redemption I did on a Saturday was in my account on Sunday, now this time I did it on a FRIDAY AND STILL DONT HAVE MY MONEY… this is absolutely absurd, not to mention the $15 “transaction fee” to redeem money I won, an still take the amount of time after robbing me of a $15 transaction fee, an then also when you make the purchase another fee. If you’re going to charge all these fees I expect my redemption to be automatic, that’s the point in fees so I can get my money more quickly, not take 15 bucks and take 4-5 days to give me the money I won. Smh. These sites keep getting worse and worse playing with peoples money an bank accounts
13 April 2026
Unprompted review
Reply from Tang Luck
Hi there,
We understand your frustration with your redemption timeline and the associated fees.
Redemption processing times can vary based on the payment method, bank processing schedules, and weekends/holidays, which may cause delays compared to your previous experience. All fees are clearly disclosed during the purchase and redemption process, and they support our payment infrastructure to facilitate secure transactions.
If you’d like to check the status of your redemption, please reach out to our live support team with your account ID and redemption order number. We’ll verify the details and provide a real-time update.
Rest assured, we never withhold eligible funds from our players, and we’re committed to ensuring a smooth experience. Thank you for your patience.
If I could give 0
If I could give 0 stars I would, redemption process to approve takes 72 hours so there’s no telling how long they’ll take to send the redemption if they’re actually sending it anyways. I should’ve read the Apple reviews or came here first because some people have been waiting since 4/1 for redemptions. Avoid this app at all costs
Update: I’ve clearly been scammed for 200$, finally got a response from their support and they literally said that the money was sent but guess who hasn’t received anything? Once again avoid this app at all costs unless you enjoy losing money then go ahead and download it lmfao
12 April 2026
Unprompted review
Reply from Tang Luck
Hi there,
We understand your frustration with your redemption timeline. We take all payment concerns extremely seriously.
Redemption approval timelines are in place for secure, compliant processing. Delays after approval are often related to bank processing schedules or payment provider hold times.
To investigate and resolve this promptly, please reach out to our live support team with your account ID, redemption order number, and relevant bank screenshots. Our team will work directly with our payment partners to trace the funds and assist with a proper resolution.
Rest assured, we never withhold eligible redemption funds from our players, and we’re committed to getting this resolved for you. Thank you for your patience.
SCAM!!!!
You can’t have a commercial saying you can win ‘up to $500’ and you see in the commercial that it’s showing thousands being won?? What a scam!!! ALLLLLL these gambling apps are crap and taking your money. NO ONE WINS. Be aware. Look at allll the reviews!!! The only positive ones are either AI or ppl running the app. Comon ppl dint be stupid!
13 April 2026
Unprompted review
Reply from Tang Luck
Hi there,
We appreciate you sharing your experience, and we respect your perspective.
It’s important to note that all promotional content adheres to strict advertising regulations. Our games are designed to provide fair entertainment, and winners are selected randomly with transparent rules.
If you have specific questions about our promotions or need clarification on any game rules, please contact our live support team with your account details. Our team will address your concerns accurately.
Thank you for your feedback.
I just won $10000 and they paid me in…
I just won $10000 and they paid me in less then 2 days . This is legit !! I kid you not !! Thanks so much .. paid all my debt !
12 April 2026
Unprompted review
Reply from Tang Luck
Wow, that’s absolutely amazing to hear! 🎉 We’re so thrilled for you that your $10,000 redemption went through smoothly in under 2 days, and even more excited that it helped you pay off your debt!
We work hard to ensure fast, secure redemptions and fair play for all our players, and it’s incredible to see it make such a positive difference in your life. Thanks so much for sharing your awesome experience—we can’t wait to see you back for more wins!
Lost $20 in five minutes don't be dumb…
Lost $20 in five minutes don't be dumb like me
12 April 2026
Unprompted review
Reply from Tang Luck
We’re sorry to hear about your frustrating experience. All game outcomes are completely random and based on certified fair RNG, with an average RTP of 96%. Short-term losses don’t reflect the game’s fairness, and we always encourage responsible play. Wishing you better luck in your future sessions if you choose to return.
I’ve been playing since I’ve seen them…
I’ve been playing since I’ve seen them advertised this game and it only takes your money. They’ll give you extra spins but it goes fast so you’re not winning any money. I’ve been playing for a week nothing happens except your money is gone.
11 April 2026
Unprompted review
Reply from Tang Luck
We’re truly sorry to hear about your frustrating experience. All game outcomes are completely random and based on certified fair RNG, with an average RTP of 96%. Short-term or extended dry spells don’t reflect the game’s overall fairness, as results can fluctuate naturally. We always encourage responsible play, and remind players to only wager what they can afford to lose.
i'm waiting on a deposit that said was…
i'm waiting on a deposit that said was sent but still aint hit my account.
update deposit received.
5 April 2026
Unprompted review
Reply from Tang Luck
We’re so glad to hear your deposit finally arrived! We know how stressful it can be waiting for funds, and we appreciate your patience while the transfer processed.
Redemption times can vary based on your payment method and bank, but we always prioritize getting your winnings to you as quickly as possible. Thanks for sticking with us and leaving this great feedback—we’re happy we could deliver for you!
I would actually give this less than 1….
I would actually give this less than one star that would be possible. They robbed me of $79 , keep telling me that they’ve deposited it into my account, but my bank keeps saying that no one sent any money. The only option for support they have is an AI chat, which will continue to tell you the same thing over and over again and do not deposit here do not play here you may win once but after that, the option for instant cash app will disappear and you’ll be left waiting on a check that’s never gonna get there .
4 April 2026
Unprompted review
Reply from Tang Luck
We’re truly sorry to hear about your frustrating experience with your redemption. We take all player concerns extremely seriously and want to clarify a few points:
All our redemption processes are fully transparent and compliant, and we do not remove instant cash-out features for any player.
We have a dedicated human support team that responds to every inquiry, though wait times may be longer during peak periods.
Since we can’t verify account or transaction details in a public forum, please reach out to our customer support team with your account information and full transaction records. Our team will thoroughly investigate your $79 redemption issue and work to resolve it for you as quickly as possible. Our game operates on certified fair RNG with a 96% average RTP to ensure fair play for all users.
This is terrible
This is terrible. I made a deposit through PayPal and they’re telling me that they’re doing updates to the app which of course I cannot make a withdrawal while they’re doing the update. They tell me to make a withdrawal through ach but I can’t do so. I don’t understand why they’ll you keep depositing through your account then not accept the withdrawal through the same account
5 April 2026
Unprompted review
Reply from Tang Luck
We’re truly sorry to hear about your frustrating experience with your redemption. We understand how upsetting it is when you can’t access your funds through your preferred PayPal method, especially with the app update restrictions and ACH issues.
Since we can’t resolve account-specific payment problems in a public forum, please reach out to our customer support team right away with your account details, PayPal deposit records, and specific information about why you’re unable to use ACH for redemption. Our dedicated human support team will thoroughly investigate your case, clarify the update-related restrictions, and work to get this resolved for you as quickly as possible.
Our game operates on certified fair RNG with a 96% average RTP to ensure fair play for all users.
Under 30 minutes redemption
It is kinda hard to win, but when you do win, I cashed out in less than 30 minutes $525 to my PayPal. I didn’t have to verify until right when I redeemed just a picture of my face my drivers license and my PayPal email less than 30 minutes paid.
3 April 2026
Unprompted review
Reply from Tang Luck
Thank you so much for sharing your awesome experience! We’re thrilled to hear your $525 redemption to PayPal was completed in under 30 minutes. We prioritize fast, secure redemptions and a smooth verification process. It’s fantastic to see our players enjoy such quick payouts—can’t wait to see you back for more wins!
Slots are trash don't believe me play I…
Slots are trash don't believe me play I bet you close your account like I did they will not get rich off me
2 April 2026
Unprompted review
Reply from Tang Luck
We’re sorry to hear you had such a negative experience. All our slot games operate on certified fair RNG with a 96% average RTP, ensuring all outcomes are completely random. We always encourage responsible play, and we respect your decision to close your account. If you have any specific feedback you’d like to share, our customer support team is always here to listen.
I play a LOT of casino games from…
I play a LOT of casino games from gleaming slots to Funrize and everything in between. This is the fastest redemption I’ve ever done. And it’s my first time. You get verified through sumsub, and I sent my 35 bucks (my choice there is no minimum) to my PayPal…. It was there in less than ten minutes
2 April 2026
Unprompted review
Reply from Tang Luck
Wow, that’s incredible to hear! We’re so proud that our redemption process stands out as the fastest among all casino apps. Thank you for your first-time positive feedback—we’re glad you loved the Sumsub verification, no minimum requirement, and the under-10-minute payout to PayPal. Welcome to the community, and enjoy your wins!
First deposit and First redemption at…
First deposit and First redemption at the same time. Also the redemption time was faster than any other app I have used. Completely legit. I can’t see why anyone would write a negative review on this app. Player ID ZP3T5SBM
2 April 2026
Unprompted review
Reply from Tang Luck
Thank you for your amazing first-time review! We’re happy your first deposit and redemption went so smoothly, and that our speed outperforms all other apps you’ve tried. We’re committed to 100% legitimate and fair service for every player, so we really appreciate your support. Welcome to our player community—hope you have more great wins ahead!
I played and won 209.00
I played and won 209.00. First it said could not verify me, then it said I had to merge two accounts, so I did then it said I deleted the account which I did not! I sat on customer support chat for 30 minutes. Nothing! But it works when I purchase $10.00 immediately but can’t redeem my winnings! When I had to merge it went to zero! This is a total scam!
1 April 2026
Unprompted review
Reply from Tang Luck
We’re truly sorry for the frustration with your redemption. Account merging is triggered when multiple accounts are registered under the same identity, a mandatory compliance step, and it never resets your balance—all funds are transferred to the merged account.
Since we can’t resolve account issues publicly, please contact our customer support team with your details. Our agents will investigate your $209 balance and assist with your redemption. Response times may be longer during peak periods, so we appreciate your patience.
Our games operate on certified fair RNG with a 96% average RTP for fair play.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.