Pretty awful experience. I saw the ad on a holiday flight, and I’m very pale so avoided the sun in favour of a fake tan. I’ve tried other providers previously. I watched a YouTube video. I fo... See more
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See what reviewers are saying
Absolutely love TanOrganic tanning oil! I have very fair skin and most tanning products just look very fake. I could hardly believe it the first time I tried it; lovely natural glow and No streaks... See more
Tan Organic has been my favourite brand for tanning oil since 2018! As soon as I started using their products, in fact- I can’t use anything else! The colour matches my own real tan in the summer t... See more
Company replied
1st time ordering direct through the Tan Organic website, usually I'll purchase in Boots or Dunnes Stores. I found out you can buy refills for the oils & creams that I didn't know about. 200ml oil ref... See more
Company details
Written by the company
The world’s first & only Eco Certified, Organic Self-Tan Brand We fight for healthy, nourished skin and a happy planet. We are both science and nature, every product we make is packed with love, passion and considered ingredients. We are passionate about being good to our planet, we will always be kind to it and make the most of its natural, enriched ingredients. We will never compromise on quality and our commitment to effective innovation and kindness to all TanKind is our business integrity. To us, people and the planet come first before margins, and our team is dedicated to delivering a little bit of sunshine in every bottle. Our products are packed with goodness and our people packed with kindness and gratitude.
Contact info
106 Merrion Road Dublin 4 , D04 H6X9, Dublin, Ireland
- info@thekindbrandcompany.com
- tanorganic.com
4.3
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Damaged Product
I recently purchased an organic bronzer and when it arrived the product it was damaged in the delivery process. I emailed Tan Organics this morning and within minutes I received a reply from Cinzia apologizing and they will replace the product. Very impressed with the prompt reply and Customer Service. I will continue to purchase their products. Monica.
18 January 2024
Unprompted review
Reply from TanOrganic
Dear Monica,
We're very sorry about the bronzer arriving broken but so happy to read your review. Thank you so much for your kind words for Cinzia and the team! Thrilled to hear you'll continue using TanOrganic, we hope to see you again soon.
Very best,
Rashmi
Reply from TanOrganic
Dear Mary,
Thank you so much for your kind review, we're delighted! Thank you for using TanOrganic and we hope to see you again soon.
Sending you positive thoughts and gratitude from team TanKind,
Rashmi
This product is a good honest and…
This product is a good honest and chemical free way to tan.
Lovely presentation in a large reusable gold makeup bag.
Good value for money.
27 December 2023
Reply from TanOrganic
Dear Maxine,
Thank you so much for your kind review about our Ultimate Christmas Kit. We're thrilled you like TanOrganic and hope you love using the products and bag. Thank you once again and we appreciate you! x
Very best,
Rashmi
Good products and good service
Very good customer service (when an item was broken in transit I received a reply and replacement very promptly).
26 December 2023
Reply from TanOrganic
Dear CR,
Thank you so much for your kind review. Thank you so much for your patience and understanding as we worked on replacing your order. We're delighted you use TanOrganic and hope to see you again!
Very best,
Rashmi
Absolutely wonderful company and great…
Absolutely wonderful company and great customer service. I have been using TanOrganic since a skin cancer diagnosis and I really appreciate the company ethics of using good quality products that are kind to the skin and environment. As well as it being the best fake tan for a natural looking suntan out there in my opinion. Thank you so much for all that you do. I wish more companies followed your example! Have a wonderful 2024.
4 January 2024
Unprompted review
Reply from TanOrganic
Dear RB,
Thank you so much for your delightful review. We're so happy to have been a part of your journey and salute you, a skin cancer warrior!
Thank you for appreciating and using TanOrganic. We appreciate you! From the entire team, we wish you a wonderful, joyous and healthy 2024.
Very best,
Rashmi
Excellent customer service
I bought a tan organic product that had a fault and when I emailed them to explain the issue I got an immediate helpful response. They replaced my order as well as a complementary gift and reimbursed the cost of postage for returning the faulty pack as they wanted to find out what the issue was. The customer service was first class thanks to Cinzia
8 December 2023
Unprompted review
Reply from TanOrganic
Dear Linda,
We're delighted to read your review, thank you so much for your kind words for Cinzia and the team! We hope to see you again, thank you so much for using TanOrganic.
Wishing you a Merry Christmas and wonderful festive break! :)
Very best,
Rashmi
My Best 'Bad' Experience
I recently had the pleasure of experiencing Tan Organic's outstanding customer service, and I must say, they truly went above and beyond to rectify a little hiccup during my travels.
I purchased the Tan Organic facial tan, and unfortunately, the container leaked in my suitcase, causing a bit of a mess and staining some of my other makeup. To my dismay, I lost half of the precious liquid. However, upon reaching out to Tan Organic's customer service, I was met with a swift and understanding response.
The team at Tan Organic not only acknowledged the inconvenience but also promptly sent me a replacement product. Their efficiency and kindness in handling the situation were truly commendable. It's evident that customer satisfaction is a top priority for Tan Organic.
Aside from this incident, I must mention that I am a loyal fan of Tan Organic's other products, including the Tan Organic Self Tan Oil and the Instant Tan. These two have become my go-to choices for achieving a flawless tan. The application is seamless, and the results are consistently impressive.
In retrospect, while the initial hiccup was less than ideal, Tan Organic's exceptional response and commitment to customer satisfaction transformed it into the best 'bad' experience I've had. I wholeheartedly recommend Tan Organic to anyone seeking top-notch self-tanning products and a company that truly values its customers.
7 December 2023
Unprompted review
Reply from TanOrganic
Dear Linda,
Thank you so so much for your wonderful review and kind words about our service and products, you've made our day! Our customers are invaluable to us and we're so happy we could support you. Thank you for using and loving TanOrganic. We hope to see you again soon!
Very best,
Rashmi
Natural tan
23 November 2023
Reply from TanOrganic
Hello,
We're so happy you like the natural look and natural ingredients in TanOrganic. Thank you so much for using and loving our products. We look forward to seeing you again soon :)
Very best,
Rashmi
Reply from TanOrganic
Dear Stephanie,
Thank you so much for your kind review, we're delighted! Thank you so much for using and loving TanOrganic. We look forward to seeing you again soon :)
Very best,
Rashmi
I.m from Slovenia (EU) and I would like…
I.m from Slovenia (EU) and I would like to buy yor Anti-age-facial-tan oil. You have send me advertisement for these artickle, but when I try to buy it, there no possibility .
21 November 2023
Reply from TanOrganic
Dear Maja,
We're very sorry to hear this and have noted your concern. We're working on delivering to Slovenia and will be in touch soon.
Very best,
Rashmi
Quick, hassle free replacement.
My delivery was damaged. I received a really quick reply and prompt replacement. I only use tan organics products from online and In store so this customer care was the icing on top of an already fabulous product and brand.
8 November 2023
Reply from TanOrganic
We Appreciate your purchase! 📦 Apologies for the broken item – our dedication to sustainable packaging, using only glass and bamboo materials, may lead to occasional breakages. Delighted we could promptly replace it for you! 🌱
Warm regards,
Soumya
Great customer service
I bought 2 sets to give as presents they were sale price and great value unfortunately one set was damage bottles had broke and leaked out damaging the set I contacted tan organic sending pic of damage they had a replacement sent out immediately great customer service and a super product I will buy again
8 November 2023
Reply from TanOrganic
Thank you for your purchase! 📦 Sorry about the broken item – our commitment to sustainable packaging as we use only glass and bamboo material sometimes leads to breakages easily. Glad we could swiftly replace it! 🌱
Kindest,
Soumya
10/10 as normal for Tan Organic.Love…
10/10 as normal for Tan Organic.Love all their products.Purchased some gift sets ,one arrived damaged in transit but was promptly replaced.
I have my teenagers converted to this tan
2 November 2023
Reply from TanOrganic
Thank you for your purchase! 📦 Sorry about the broken item – our commitment to sustainable packaging as we use only glass and bamboo material sometimes leads to breakages. Glad we could swiftly replace it! 🌱
Kindest,
Soumya
Highly recommended
I would like to thank both companies for their swift response in replacing the gift sets, they arrived safe and sound. Thank you again, I highly recommend both companies for their service
5 November 2023
Reply from TanOrganic
Thank you for your purchase! 📦 Sorry about the broken item – our commitment to sustainable packaging as we use only glass and bamboo material sometimes leads to breakages. Glad we could swiftly replace it! 🌱
Kindest,
Soumya
Received my order with in a week
Received my order with in a week. One of the products was broken, I emailed them and had another one delivered in four day's. Very happy.
7 November 2023
Reply from TanOrganic
Thank you for your purchase! 📦 Sorry about the broken item – our commitment to sustainable packaging as we use only glass and bamboo material sometimes leads to breakages. Glad we could swiftly replace it! 🌱
Kindest,
Soumya
I placed my order on November 3rd
I placed my order on November 3rd, still no sign of it, so disappointing as I needed it last Saturday! I haven't been able to contact you or fastways for an update, tracking says its still with fastways, its been 10 days.
3 November 2023
Reply from TanOrganic
I'm truly sorry to hear about the delay in your order. I understand how frustrating this must be, and I sincerely apologize for any inconvenience caused. My team has already send a email with details to you.
Thank you for your patience and understanding
Kind Regards,
Soumya
Reply from TanOrganic
Thank you for your purchase! 🌟
Your support has helped remove 1 pound of plastic waste from the ocean. 🙏 Together, we're making a positive impact!
Reply from TanOrganic
We're delighted to hear that you're happy with our product and service. We look forward to serving you again in the future! 😊🌿
Kindest,
Soumya
Great products and service!
17 October 2023
Reply from TanOrganic
Thank you for your support!💕
Kindest,
Soumya
Reply from TanOrganic
Thank you for your support!💕
Kindest,
Soumya
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