Tanstella Reviews 1,401

I was going to wait until I heard a response to my 5 emails but I may be waiting in vain, judging from previous reviews. I bought a large single basin sink that on the sales blurb showed it had a sliding inset to make the basin smaller. It arrived 10 days ago and I only opened it yesterday to show our kitchen planner. No sink insert! Just a thing big enough to wash a huge dog. I immediately wrote to them with my order and phone number to alert them about the missing part and 48 hrs later I’ve written 6 times through all their channels and no reply. Until I get a reply this is a no star review.

When the bedside tables arrived, they seemed quite tacky and they are very lightweight. They were smaller than I had envisioned for the space so I contacted them to return. Their returns policy is a reduction of 20% of what you paid plus postage. I would’ve lost about $90 but ended up selling them on marketplace for less than I had purchased them for.

Deceptive advertising and very poor communication, avoid at all costs.

Ordered an few outdoor dining sets. Arrived well after (weeks) the advertised delivery date. As I needed it by a certain date, I had to purchase another set from somewhere else. I’ve asked to return one of the sets and have been ignored. I’m also missing a box from the other sets and can’t put the set together - and also being ignored regarding that.

If I could give them 0 stars I would. I ordered a Christmas tree and realised a few minutes later it’s not going to fit. I wrote them email. Because of course I couldn’t see a phone number to contact them on their website. So I emailed them asking them to cancel my order. They never responded and still sent it. I wouldn’t trust to buy from them ever again. It’s ridiculous that they don’t have a phone number to contact them on. It works in well for them.

Took my money for two bedside cabinets and I never heard from them. It had been several weeks and nothing. I’ve emailed and contacted their social media and no reply. While they’ve since claimed they were on back order, this was not clearly stated or obvious when I purchased. It also irritates me when companies publicly ask me to email them and they will sort asap, when they’ve had several emails already that they ignored. I should not have to leave public reviews to get resolution, nor do I want to take it down post refund as it’s not fair to others.

Update: only after leaving these reviews did I receive a reply and a refund offered. Handled quickly once a reply was received, but I wouldn’t order again. They were not clearly marked pre sale when I purchased, nor was I provided updates about when they were expected in stock if that was the case.

Borderline scammers. First off don't buy from them every item is way cheaper elsewhere. I bought two of the same items from here (listed as two in stock) the regular price from other sellers is about $300 but tanstella price is $900 but they had clearance price $150 so I pay for both. You get these pathetic thankyou messages and that shipping tracking will be updated. About 10 days past and no tracking info let alone no parcels. Both their supplied phone numbers don't even have a dial tone let alone answer. On steet view their 'warehouse' is a small empty for lease street front office. I sent an email congratulating them on their fake reviews and acknowledging that they scammed me proper. To my surprise the email actually replied and said the order is cancelled because of no stock and refund forthcoming one to three days. Five days later I get the refund. The website now shows one of the items in stock at clearance price $388 which is of course more than eBay or anywhere else. Too daft to review their own prices and honour the sale. I felt sick the whole time.
I add edit here upon seeing the reply to this review. Total liars as I've described, they didn't offer restocking wait at all. I can't add a picture of the email but this is the cut paste,...
"Thank you for contacting us.

Unfortunately, we have only 1 unit for this model at the moment.

So in this case, we decided to cancel your order and arrange a full refund for you"

I ordered a heater I got a cheap one sent to me , I sent a photo and said it would be here today Monday , never come , I think you are scammers I will have a refund please

Where good product. Really helpful

I found an item that I’d been looking for and had doubts because I hadn’t know of this company before. I finally decided to trust your advertising and ordered my tent and received it sooner than expected.

Product was quality.
Kept informed on progress of delivery
Easy to deal with

This is my second bag i bought. Received this time in record time quick. I like my bag in good condition. I have suggestion , would be good to add some info how to look after the leather and what product to use. There is no information what type of leather is.
Thank you

Item arrived very promptly abd was exactly as advertised.

Easy transaction and fast delivery

It would be great if the stock availability of items were more clearly displayed, along with an estimated date for when they might be back in stock. On a positive note, I’ve found that the customer service team is very responsive to emails!

I love my purchase , but haven’t started using it yet as I’m saving them for when we move into our new home. So excited to start then. I love the color I chose and the style of the kettle and toaster.

The products came on time and were of good quality!

Quick response and great communication. Speedy delivery of what looks like a quality product. I can't wait to see how it goes in my boat.

Very happy with a fast delivery and tracking
Good quality as described
Thank you

The product I bought is excellent, easy to assemble, received it within 8 days in a regional city . I am very happy with my umbrella base.