Tap And Go Ltd Reviews 

490
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, often going above and beyond to ensure smooth processes. The customer service is frequently highlighted as fantastic, with people appreciating attentive, patient, and swift communication. Overall, the service and user experience are described as easy, reliable, and seamless, making processes straightforward and stress-free. However, some customers noted concerns regarding payment, including issues with credit limits being removed, bank statements not being accepted, or initial rate quotes not including all charges. A few also mentioned difficulties with invoicing and statements from the associated bank.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, attentiveness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, patience, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, reliable, and fast.... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease and speed of... See more

Payment

Customers had ambiguous experiences with payment, with some praising the helpfulness of staff in explaining... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Tap And Go from the start has been very positive. The whole process ran extremely smoothly and any questions I had were answered quickly, whether by e-mail or over the phone. Bobby... See more

Company replied

Rated 5 out of 5 stars

Everyone at Tap and Go are very attentive, They go above and beyond to ensure everything goes smoothly. We use the payment link option for our customers to pay with their credit card. It's an easy p... See more

Company replied

Rated 5 out of 5 stars

Nathaniel and max have been great, nathaniel was extremely patient and wasnt pushy at all, max has been super helpful and let me know if i ever need anything he will be available which is really reass... See more

Company replied

Rated 5 out of 5 stars

We are a small local business and use tap and go. The main reason we picked them was because they are a local business and have a direct number so when you need them you don’t get passed around you ac... See more

Company replied


Company details

  1. Business broker

Written by the company

We specialise is card payments and business cash advance, however we are not set up like your everyday corporate organisation or call centre. We are customer orientated, honest, a face front business to help your business grow, save and succeed.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

490 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(490)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jordan at Tap and Go has been a great…

Jordan at Tap and Go has been a great help in getting our cash advance set up. His quick service has turned around the loan in less than a week, allowing us to focus on the expansion of our business.

Great job and great customer support

17 April 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Sarah,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Fantastic customer service!

I contacted Tap&Go after setting up my new small business. I spoke to a lovely chap call Mark who explained everything to me as I'm a first time business owner i had a lot of questions which he answered perfectly & without making me feel pressured or obliged to use them as company.
Thanks again Mark for all your help :)
5 STARS!

11 April 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Cindy,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Connor was excellent from start to…

Connor was excellent from start to finish.
Simple and easy-to-understand guidance.
I was well impressed

8 April 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Paul,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 1 out of 5 stars

Rude and pushy sales team

Rude and pushy sales team.

“Still waiting for an update” in three emails is extremely poor.

No options to unsubscribe all totally illegal and unethical

27 March 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Hi Adrian,

Thank you for your honest review. We dont currently have your details on our CRM system, if you could kindly respond to us so we can discuss your review.

Thanks
Team Tap & Go Ltd

Rated 5 out of 5 stars

Excellent Savings and Service

Tap&Go have been excellent to work with. Chris contacted me and was extremely helpful and explained the process in great detail and informed me of the potential savings I could make on my card fees. After sending my statement I spoke with Amira who again was very helpful and took me through the whole application. It was very simple and a stress free process switching from my old provider to Tap&Go. I have made great savings and have had the pleasure to deal with a great business that cares about its customers.

13 March 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Masood,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Impressed is an understatement

Really impressed with service from tap and go, will be recommending to all of my friends who have businesses. Lewis was really impressive and left a lasting impression with me, ultimately the reason why I gave him the opportunity to show me what they have to offer. Also received a call from Amira who was nice and polite, didnt speak over me with all my questions etc. Amira shown me the savings and gave me all of the the technical info needed to complete this deal. Tap and go are a local business and I find it super easy to get hold of them if any problems. Looking forward to what the future brings with this firm. Matt sherman @ Central Fruits

12 March 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Matthew,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Brilliant company

Brilliant company, I spoke to Nathaniel and sent over my statement from dojo. He managed to save me money on all my card types so it has been a no brainer changing provider. Thank you again

11 March 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Ashleigh,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Max was really helpful and honest which…

Max was really helpful and honest which is refreshing. He will be the first to tell you if they can’t save you any money, rather than lie and pull the wool over your eyes with hidden fees etc. I would recommend this company from our interactions so far

11 March 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Rich,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Connor was great

Connor was great, machine is really easy to use. Thank you

24 February 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Harry,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Brilliant service fantastic help and great chat

Spend some time on the phone with Jordan this afternoon, can’t believe he managed to save me £4 a month. What a great guy and fanatic to chat to. Very helpful.

7 February 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Owen,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

I have been with Tap&go for two years…

I have been with Tap&go for two years and never had an issue and would not go anywhere else.
I always deal with a lady called Amy , who is amazing, can't do enough to help and answers my calls quickly and deals with any queries very quickly.
Highly recommend
Highly recommend

7 February 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Sandy,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, been with the company for 12 months now and had no problems whatsoever.

I would highly recommend Tap and Go to anyone

6 February 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review James,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Great to deal with.

24 January 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Amanda,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Great service

Great service, the mobile phone app is brilliant and allows me to see what my staff are taking when I’m not there.

5 February 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Chris,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, really happy with the service provided!

16 January 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Ryan,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

I sent my statement in and then…

I sent my statement in and then received a call from Max, he proceeded to go through the savings they were able to make me, he was professional and polite, the process was easy and simple and they offered me plenty of support if I needed it, I can’t believe how much I was being over charged before Tap & Go contacted me, extremely happy with the service and machine !! Highly recommend !!

30 January 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Shamima,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Absolutely ecstatic with the service

Absolutely ecstatic with the service! quick & professional

5 February 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Roxy,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Great Service

Great service - very professional and super quick quick set up

5 February 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Ollie,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Excellent customer service!

20 January 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Tyler,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Max was very helpful on the phone

Max was very helpful on the phone, gave me all the information I needed, and really knows his stuff!
I recommend Tap and Go.

16 January 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Fiona,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

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