Tapmagician Reviews 

1,779
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptionally fast delivery service and the precise replacement components that resolve frustrating kitchen tap leaks effortlessly. Consumers strongly note the helpful technical guidance provided online, making it simple to identify obsolete parts and restore older plumbing fixtures successfully. Some reviewers were not happy with product compatibility, noting that certain replacement parts failed to fit properly or became stiff to operate over time. Some people also mentioned unexpected difficulties regarding return policies and limited warranty coverage when items experienced functional issues after a short period.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting great help in identifying correct... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders arrive exceptionally fast and... See more

Order

Consumers find order processing to be efficient, highlighting that it is easy to order parts from the website... See more

Quality

People report positive experiences with quality, highlighting that the replacement items are well made,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

brilliant company and website,tried all local companies to find correct tap cartridges to no avail went on tap magician website entered dimensions,ordered,two days later items arrived. fitted no pr... See more

Rated 5 out of 5 stars

Wow! what a briilant company! I had an odd ceramic disc cartridge to replace on an obsolete hot basin tap. went onto their web site and enterted the details/dimentions into their chat line, and had... See more

Rated 5 out of 5 stars

Excellent help & advice from customer service re. parts for Franke Wave tap. The STBOX-S Cartridge Box Spanner 14mm 17mm worked perfectly to free off and remove stuck cartridge and to install the rep... See more

Rated 5 out of 5 stars

Excellent product. Great service. Ordered 2 new tap cartridge valves for my leaking kitchen mixer tap on-line. Easy to find on the site. Good price. Quickly delivered. Perfect match. Easy... See more


Company details

  1. Plumber

Written by the company

We are your one stop shop for ceramic tap cartridges. Please find and follow us on Facebook, instagram and YouTube!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,779)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tap Magic!

Excellent service from the Tapmagician again and very prompt delivery of exactly what I needed. Would definitely recommend this company. Dee C

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Ordered tap cartridges over the weekend. Items despatched early on the Monday, received and fitted by mid adternoon Tuesday. Excellent, thank you very much.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and the correct…

Excellent service and the correct cartridge was easy to find on their website. A fraction of the price I was quoted on the official website (Bristan) All fitted and no more drips.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and helpful service

When we had an annoying leaking kitchen tap, Tap Magician were a great help and saved us the expense of replacing the whole tap. Their website has useful information about what could be causing the problem, how to identify the parts you need, and handy installation tips and videos. When I struggled to identify the exact spare I needed, their customer service was able to assist me via email really quickly. Delivery is super-fast and the part came with fitting instructions in the pack. Would highly recommend for price, speed and service.

22 February 2026
Rated 5 out of 5 stars

Great service

Clear information to guide me on correct cartridge for Franke tap.
Received in good time and fitted perfectly.
All at good price.
Thanks

22 February 2026
Rated 4 out of 5 stars

Correct product and well priced

Great product and price. Real peace of mind that you can return items if incorrect which is good for me because I was not sure if I was getting the right item. The only reason why I didn’t give 5 stars is because I never got a reply to a query.

22 February 2026
Rated 5 out of 5 stars

Excellent product & great service.

Excellent product. Great service.

Ordered 2 new tap cartridge valves for my leaking kitchen mixer tap on-line. Easy to find on the site. Good price. Quickly delivered.

Perfect match. Easy to fit, aided by the company’s YouTube channel.

Highly recommended!

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Excellent customer service, very helpful, certainly the company to contact if you have a sick tap / shower, i would most certainly use them again.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from TapMagician

I initially contacted them to help identify the correct cartridges for my 1810 Curvato tap. I wasn’t sure of the exact model, but after sending a few photos over WhatsApp they quickly identified the right part and explained clearly what I needed to do (including removing the conversion bush, which I hadn’t realised). The order was dispatched the same day and arrived promptly.

A year later when the tap started dripping again, I got back in touch and they were just as responsive. Instead of simply pushing a sale, they took the time to ask troubleshooting questions and guide me through checks to properly diagnose the issue.

Knowledgeable, helpful, and genuinely customer-focused. Great support both before and after purchase — highly recommended.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful staff

I have never changed a mixer tap cartridge before .the Video on line was great.however when I came to fit the hot side of the mixer tap I found it was not the same size as the one I removed however a quick call to tap magician’s ,and the lady who answer solved my problem fantastic service.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Tap Magician

Great service from Tap Magician. Couldn’t remember what model of Howdens tap we had but the guide on their website showing all the different models made it easy to select the correct cartridge first time.

25 January 2026

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