tapo.com Reviews 1,101

excellent service and effort made by Joyce and her team to find my lost part, all solved and ready to go.

Great company, great products and great customer service from Alec!

John Patrick Was able to successfully help resolve an issue with my D235 doorbell. Very polite and friendly.

fast and helpful assisted by Jerry A thanks!

Great product at first but expect these smart devices to fail after a year or so. I don't know if they have built in obsolescence but once you get use to their functionality you have to keep buying and replacing them. Shame. I must have thrown away half a dozen now.

As always after sales service has been excellent Thid time I had Layla assist me and once again I had a fast excellent response

The Tapo team responded quickly and were very helpful. Good advice and guidance. Would highly recommend contacting them if you have any issues or questions

I had a couple of concerns and emailed support. Doreen was very helpful. It was obvious that she read my email and understood what my concerns were and addressed them well.

Website easy to navigate and find best products, easy to install security cameras and video doorbell, with excellent ongoing support for installation and anything else.
Great peace of mind, thank you 🙏

assistant could not have been more helpful 1st class service

Bryant Chacon Was extremely friendly and helpful grateful for their help, your AI bot is useless though.

Well done. Answer all Quries

It was so easy to get my device diagnosed thanks to Jerry A

Adam was very helpful and patient. He successfully guided me through the issues I had and got me up and running in no time. Thank you.

Great doorbell camera. Really easy to install and set up.
Very happy with my purchase.

Great customer service for troubleshooting.

I have had quite a few messages back and forth With the Tapo support team over the last few months(they have always been quick to respond) but as soon as I was escalating to “engineering” and had one email from Cliff the issue was identified and easy to put right.

Camera lasts only a year. TP Link doesn’t want to replace it. Chatted with Joshua but didn’t really get the help needed. Really bad experience. I have 15 Tapo-devices and the next ones are definitely not going to be Tapo.

Unless the weather is perfect the detection rate is dreadful, one camera had to be replaced under warranty, not an easy task at all, now another camera is showing signs of condensation inside the unit, today having a slight fog outside the property means no detection at all, Waste of time as a security camera.

pretty fed up with my tapo system.
had it 4yrs now, its unreliable,
missis so much movement no latter how much you try to adjust sensitivity. a women was hit by a car that drove away today, we couldnt help with footage as my camera decided to stop working for 4 hrs… i have 14 of these things, randomly useless for the security of your family