tapo.com Reviews 

Understood what I asked and has taken the correct actions to proceed.

Waited a while for the chat but once I got through to Bryant Chacon he was helpful and arranged for the RMA team to contact me.

I setup my Tapo doorbell and made a complete mess of the mounting plate due to to my incompetence ! Contacted Tapo Customer Service and they were absolutely brilliant ! I bought two replacement plates (just in case) and these arrived very quickly in the post. Two plates will allow me to move the doorbell if I need to. The case was handled very diplomatically by Journee who was most helpful and kept me well informed.

Ok here we go - TC40 bought 2 days ago - cannot get any help whatsoever through any of the links provided- we have superfast broadband- all that happens is it drops out all the time - this product needs some technical help we have not had this before with others in previous properties - if you can get it working for a couple of minutes - it’s got really good viewing and sound is well ok - but as I see it for us it’s just not fit fore purpose and here we are no where to go to get it ……

Chloe did an amazing job for me. My camera wasn't connecting to my hub for some reason. My doorbell connected straight away.
I contacted Chloe and she took all my devices details then sent a firmware update directly to hub and phone. After updating the hub the camera connected instantly.
Amazing customer service... Thank you so much

I have had a Tapo D210 doorbell camera and a Tapo C410 for 3 weeks both are not much use at all they go offline when I need them most when I leave the house.
The D210 is the worst that goes offline more times than it’s on. Wast of money as security items. Today they have both been offline for the 5hrs that I have been out

Hi Rona, thanks so very much for all your help to setup the Tapo C720. It's a great outdoor camera but as my WiFi supplier changed the network name etc yesterday, it needed to be set up again.

Rona you are just brilliant. Soooo very helpful and patient too. I hope that you can share this with your manager and supervisory team so they know just how good you are.

Kind regards,
Catherine Thompson

Chloe was very helpful, the cables were faulty and she arranged talks with the replacement team, very helpful.

I would like to give Adrian a 5-star review for the excellent support I received from TP-Link.

I had an issue with a smart plug that would not connect to my network. Adrian took the time to go through the problem, carried out some troubleshooting and diagnosis, and correctly identified that the device itself appeared to be faulty.

I also asked if my email address could be changed on my Kasa account, as the email address linked to it was no longer accessible. Although Adrian explained that this was not something they were able to change directly, he provided clear and helpful instructions on how I could resolve the issue myself.

Throughout the process, Adrian was extremely helpful, patient, and professional. He also made sure I had every opportunity to get back in touch if I was unable to complete the steps successfully.

Great customer service and a credit to TP-Link. Thank you, Adrian, for your help and support.

I had a pre-order question which Chloe was very efficient at answering. hopefully now when I order the goods they will be exactly as described... fingers crossed.

After trying a few indoor home cameras if did a search for best cheap systems and in early 2026 i purchased 2 Tapo C200P2 1080P HD Pan/Tilt Wi-Fi Home Security indoor Cameras, and 2 SD Cards for video storage. These cameras are great value and provide everything a security camera can offer. They loop record and you can search and download your recordings to your phone or record straight to your phone live if needed. with pan/tilt various detection setting, night vision, sound and talk, alarm sound, built in security lighting, notifications, tracking etc and you can easily add the system to other mobiles, so easy to use and no subscription needed unless you wish. I then purchase 2 outdoor Tapo C510W 2K 360 cameras also just as great however i did first struggle as you need specific SD cards for these and i could not find the correct info, so what you do need is SanDisk 128GB or more High Endurance V30 Class 10 micro SDXC. All in all i highly recommend Tapo Security Cameras for reliability, very affordably easy to use systems.

Very easy experience on the help chat. Got given the live agent Chloe who couldn't have done anymore to help! Absolute star!

I lost connectivity from my security camera to the cloud. Tapo support guided me through identifying the issue and fixing it. 5 stars!

Chloe was wonderful and really helpful :)

Bought the camera set specifically as it states the solar panel will supply enough charge to power the camera with just 45minutes of sunlight a day. Well we are currently going through our third heatwave in the UK and the solar panel is useless. It barely supplies any power, I was told by Tapo customer services the solar panel may not provide enough power for the camera to function. Surely thats false advertising then ?

Ive been asked 101 questions and been asked to provide information and photo after photo for 'troubleshooting'. Every day for a whole week ! Email after email asking me for this, that and the other. After day 4 and constant questioning I asked for a replacement as the solar panel is new and never worked, or according to them barely worked. Their response was go back to Amazon if you want a replacement as its the retailers responsibility in the first 30 days and because I hadnt completed 'troubleshooting' even though I had supplied everything they asked for and its quite clear the solar panel doesnt work they are not interested and putting it on Amazon's shoulders instead.

Its a shame Ive bought alot of Tapo cameras in the past but if this is the way they treat customers by false advertising and then refusing to replace faulty goods, which is also illegal, certainly will not be purchasing from them again.

We really like the doorbell concept, using memory card rather than having to have a subscription, nice clear footage. When we had a recent issue with recordings playing up, Cherry from the Tapo Customer Service team was very helpful. Quick responses to our query,helpful suggestions of what to try and clear guidance on what info to send in to help work out the issue. Problem was identified and sorted out and all is well. Great Service!😀👍

Chloe was professional right to the point and resolved my issue immediately.

Great service very helpful

Neil Oliver Regondala answered my call. His experience and expertise was second to none.

He was very pleasant , well spoken and polite. Thanks to Neil my cctv is up and running again. 100 %.

Technical support was excellent