Tarka locks Reviews 7

Following a google search, I contacted Barry by phone about a defective front door lock, then sent him photographs of the lock type by WhatsApp.
Barry wanted me to send £130 by Bacs as deposit for the lock for him to source it. I sent him the money on 12.5.25. He failed to answer or return my calls for the next 3 days. (He had originally told me he would get the lock the following day and get back to me).
I then went to his home address which is on his website, I spoke with his partner, I asked to speak with Barry but he was asleep, this was about 13.10hrs.
I then explained I was a carer looking after my disabled wife and we needed a secure front door.
I was then promised that the money would be returned that day (15.5.25). I gave my bank details to Barry's partner and left.
Later that day I received a text from the partner to say the money had been returned.
I checked my account and saw the £130 had been indeed been returned.
Learning points for me
1) Check Trustpilot before the transaction.
2) Don't make a Bacs payment in these circumstances.
I was fortunate enough to be able to go to the home address and deal with the matter face to face.

Took our money and haven't been here to fix our safe, we will also be reporting him to trading standards, police and taking him to small claims court. Wish I saw the reviews sooner!

Wish I had seen these Trustpilot reviews and not just the google ones. Barry at Tarka Locks has taken the £300 deposit but not turned up for the job and ignores my continued chasing my the £300 back. It has now been a month and we are taking this to the police.

Reviews for this guy Barry seem so mixed with some excellent ones, so he obviously can do the work, but read the bad ones snd they all point to one thing- he rips you off and runs away with your money, which is exactly what happened to me. When your locks don’t work you are a bit desperate, so he asks you to pay a deposit then he overcharged me on the balance. I ended up paying £750 for a job which should have been £500. That was expensive enough. I tried and tried to get my money back, but like his other customers have said, he’s disappeared snd you can’t get hold of him. He’s not trustworthy, don’t use him.

I hoped not to have to write this review, but if it saves anyone else from being ripped off then it’s worth it.

A few months ago Barry sold us a HIK Vision cctv system, which he installed. From day 1 it didn’t work properly and we brought this to Barry’s attention straightaway. But instead of working with us to find a solution, he has dropped off the face of the planet and doesn’t respond to phonecalls, texts or emails.

The way a business person deals with problems when they arise speaks volumes about their ethics and morals.

Having spent nearly £1000, we are left with a system that doesn’t do what it’s meant to, and we have no way of resolving this. We didn’t realise we were dealing with a cowboy installer who would take the money and run.

Trust is hard-won, and I hope nobody else gets conned like this.

Absolutely brilliant! Called on Saturday afternoon & Barry was at the house within 5 minutes, having shuffled his schedule to help us. Fast, efficient and very high quality. Really good value and Barry is such a nice man... Very highly recommended!

Arrived very promptly after we locked ourselves out of our house. Excellent service! would definitely recommend.