TASC Reviews 97

After 3 years of prompt payment and reimbursement with no hassles or excessive red tape TASC has changed their procedures in what to me is a clear attempt to lock away my funds so that I cannot use all the money in my account and they can keep the overage. They are demanding repeated 'verifications' of medical expenses from doctors' offices including demanding HIPPA violating diagnosis codes. Mind you these are from what are CLEARLY medical doctors' offices. They are denying bills that arrived past their cut-off date based on the date of SERVICE not the date of BILLING (since the medical practice can take months to finalize a bill, and Insurance can take months to process the bill, this is a clear attempt to avoid paying.)

Overlords of FSA. They have added extra rules to what the federal tax code already deems is enough. They do this in an effort to make it hard for you to get your money. Why? So they can make money. They want you to use their card, shop at their store and to leave money in your account at the end of the year.

It is the worst! Optum closed my hsa acct 1/8/26 and sent check to TASC. It did not show on my TASC on 2/19/26. Customer service is no helpful at all. They told me it will take upto 8weeks.
Any transfer to investment takes 5 days, even my direct deposit takes 5 business days to show on my acct. Once there is less than 1000 in my cash acct. they well sell your investment. My institution deposit $550 on 3/31/26, today is 4/5/26, is still not in my tasc cash acct, because of there delay, my cash balance is not $1000, so they sold $250 of my investment without my permission. If TASC deposit my monthly contribution in a timely manner, my cash balance will meet the threshold. This company is the worst ever.

The only thing worse than their customer service is the experience trying to cancel. Do not sign your Company up for their services. After years of terrible customer service and a portal that is technologically behind, my Company made the decision to move to another FSA and POP provider. I submitted my initial cancellation request 11/25 via their support tickets, a follow up in March via the portal support ticket and via letter in the US Mail. I just spent over an hour on the phone on 4/3. I am still not cancelled. I told the supervisor I was speaking to that there is a clear paper trail and I needed her to help me today cancel these plans. She stated she could not help me, that the only path was to complete the TASC forms and submit via portal support tickets. This means I am at least 5 IT Support tickets away from getting our plans cancelled and our FSA roll over money out. Mind you, TASC will take 1-2 weeks to respond to a ticket and it's often a question, not a resolution and their portal is frustrating to navigate to try and find your ticket. When I asked her if this path sounded ridiculous to her she stated "I am sorry you are frustrated. This is the process."

I got fax confirmation 2/5/26 for a faxed reimbursement request for the prior calendar year. I never got the check after 2 months, so I called to check in on the request on 4/3/26 and was told there was no evidence of my fax (despite my fax confirmation). I was also told I had just missed the 4/1/26 deadline by 2 days to submit claims for prior year, so now I can not re-fax or re-submit, so they keep that money and too bad for me.

Signed up through my employer in mid January. After many calls to TASC, I received my card on March 10th. Tried to use several times and card was declined. Finally got in touich with customer service. Had to speak with a manager, who informed me TASC was having "technical difficulties", and I should be able to use card in a few days. Called customer service today, March 23rd. Listened to a recording that stated, "call back tomorrow, we are experiencing technical difficulties". What a joke of a company. I am cancelling my card and going out on my own to find a FSA card. Avoid this company at all cost.

My employer switched to this company, Total Administrative Services Corporation, to manage my HSA, and it has been a headache from the beginning. Transferring funds was sketchy as they required a paper check in lieu of electronic transaction from former bank. I placed a support request, received email response with broken URL, followed by an email saying the support request was closed, and there is no history of the support request in my account. Trying to get support with a live person is like pulling teeth. Their chat option on website says it is closed - hours are 7 am - 7 pm CST, and here it is 9:30 EST/ 8:30 CST and it is still closed. I called their 800 number and got a recording saying they are experiencing technical difficulties, that APP and online portal are available for use (NOT!) and to "call back tomorrow." Totally unacceptable and will be looking to move my transferred funds to another company, outside of my employer’s choice.

I wish I could give this company a 0. They could not be any less helpful if they tried. I have been on the phone with customer service at least 3 times this year. Each time I am given the runaround. It's insanely frustrating because I have great insurance, but I keep getting dinged because my receipts just aren't what they're looking for. What are they looking for, you ask? They do not know. Because even when I've submitted what I've been asked to submit, I am told that it contains insufficient information. I wish there was a way for me to never have to work with TASC again.

Professional Con Artists! They do all possible to decline your reimbursement. Every time for a different reason (code). Live customer service nearly impossible. Reimbursement list is extremely misleading. There is a fine print you don't discover until you submit receipt for reimbursement and gets declined

As everyone else states in their reviews, claims are denied for legit medical services, after jumping through hoops, calling customer service in god knows what country, and they have no clue what they are saying or doing. I am beyond frustrated with this company, and I have no clue how they stay in business.

The management in this company is awful. They closed one of my account cards without my knowledge . I asked for another card and they said they were taking care of it. Had to call back to find out they never took care of my card. And when they finally took care of things my company was switching card handlers. I didn’t receive my new card until 3 weeks later.

New York State has been using TASC to facilitate our flex spending accounts. I have enrolled for the last two years and they have become increasingly worse, making it harder to get reimbursed for services, asking for more documentation than they did in previous years for the same services. For a gym membership, they used to just reimburse with a receipt. Then last year, they wanted a letter of medical necessity and a receipt of payment. Now, this year, they want a letter of medical necessity AND a letter of service from the gym and itemized dates of service and what services I received from the gym. This is absolutely overly intrusive and time consuming to be reimbursed for $20 monthly fee that should be considered preventative care. I will be complaining to New York State.

TASC is horrible to work with!!! They deny practically everything and don't provide clear reasons as to why items are being denied or put something about needing date of service when the receipt clearly has the date of service on and forces you to call their customer service line where the employees have a hard time finding why services are denied and then make it even harder to repay back YOUR OWN MONEY when in our case I'm so fed up with trying to get certain things approved it's not worth the headache anymore and definitely questioning the return value at tax time over a measly amount of money when it's MY money being taken out anyway!!! TASC, you suck!!!!!

This company's representatives are based out of the country making it hard to understand them. They have no clue how to do their jobs you basically have to hold their hands and tell them what to look for before theybare able to answer a simple question or get claim accepted. Sad when a member knows more than the out of country employees. Extremely frustrating.

The continue to not pay this "benefit" be it to me or to my healthcare providers and when I question why they say they are completing a system update with no information about about how long this update will take. Right now it has been 60+ days of this system update while they hold MY MONEY hostage.

I have experienced repeated and serious problems with TASC’s handling of my commuter benefits account, resulting in loss of access to my own payroll-deducted funds for extended periods of time.

A December 2025 contribution deducted from my paycheck on December 18 was not posted until midnight on December 31, making the funds unusable for legitimate December transit expenses. In January 2026, my account showed an available balance, yet my transit card was declined with the message “No available fund.”

TASC’s system also prevented me from submitting reimbursement claims for eligible December expenses under my 2025 account. When I eventually submitted the claims under the 2026 account, they were denied with inconsistent and contradictory reasons that did not apply. As a result, the unused funds from my 2025 contribution were effectively forfeited.

On January 2, 2026, a $170 payroll deduction was initially reflected in my account as $113.33, with no explanation. Customer service could not account for this discrepancy. Later, the contribution amount was reduced to $0, despite the $170 having already been deducted from my paycheck.

I contacted TASC customer service multiple times. Representatives were unable to explain missing funds, declined transactions, or system errors, and ultimately advised me to contact my employer’s HR department rather than resolving the issues.

This is not an isolated incident. I experienced a similar unexplained loss of funds last year, which was only resolved after direct intervention from my HR Director.

As a result, my money was deducted from payroll but unavailable for use, reimbursements were blocked or improperly denied, and I have had to spend significant time tracking unreimbursed expenses and monitoring account discrepancies. This level of administration is unacceptable for managing pre-tax employee funds.

Based on my experience, TASC’s processes lack transparency, reliability, and effective customer support. I have raised these concerns with my employer and questioned why such an unreliable administrator is being used to manage employee commuter benefits.

In past years, haven't had any problems. This year, want me to pay for everything I can't find a receipt for, which they let me know at the end of the year. Got the receipts I did have, and submitted them, but have not heard back for weeks. Attempted to call them multiple times, but their office are always closed (every time I called EST 8-5 pm on a weekday since the beginning of December).

The company is a total scam. They want you submit all types of information about a claim. Just to deny the claim. No amount of information you submit is enough. The card they send you use to pay a bill and they still want you to submit documentation. You're literally fighting these people for your own money. It would be best to just open a separate account for your medical expenses and pay from that account. I've submitted claims tried to pay medical bills with the card. And they reject everything.

Their FSA management is terrible. They do not accept my EOBs for my dental work the first time, ever. This occurs over and over and over. TASC makes the problem worse by making it virtually impossible to speak to a live person, and their online support request form limits the characters you can submit, making it sometimes difficult to explain what you want to convey to them. Just awful. Other companies that have overseen my FSA in the past are much better.

By far, the WORST FSA company I have ever dealt with. It’s like they do not want to give you your money. I will never sign up again. If I’m submitting bills where my insurance has covered their part, WHY THE HELL would they continue to question it?!