Taskrabbit Reviews 25

I've used this company twice now to build IKEA Pax closets. (They are partnered with IKEA now so you need to use them if you want to hire someone to assemble your IKEA furniture.) The first experience I had was amazing, the guy I was assigned showed up with all the necessary equipment and built my 5 door closet in under 2 hours.

However, my second experience with this app was absolutely the worst experience that I have ever had with any sort of service. I bought another, 2 door Pax closet and decided to use the app again. The man who accepted the job ended up showing up with a friend, and they both were teenagers. They had no equipment with them and had absolutely no idea how to build IKEA furniture. Not only did they screw the entire base on backwards, and crooked. They broke a drawer and installed the remaining ones incorrectly, they installed the divider backwards, they broke both doors and left them uninstalled with extra screw holes throughout. They admitted the job was too hard for them so left after four hours with a half built closet. I complained to the app, sent multiple pictures and listed all of the parts that were broken. Their email response to me was that they could give me a $50 credit and refund the cost of the service. They now refuse to respond to me after I pointed out that my product is damaged and they owe me more than a refund. I spent $500 on this closet and trusted their app to build it for me and I'm left with a completely unusable product, through no fault of my own. If you try to phone them, the recording always just says "due to the high volume of calls we aren't taking calls at the moment" which is clearly just a standard recording they use. The company is taking no responsibility for their services and instead told me that they are "a technology company that connects users". So basically they are telling me "too bad about your bad luck". So I'd like to warn other users out there to think twice before using this app as if anything goes wrong with their services, you likely will not get any sort of compensation.

I wish I could give negative stars. Don't get fooled by their so-called "pledge"! I engaged one of the taskers to mount the TV stand to the wall as per IKEA's recommendation. 6 months later, the tv stand fell off. I emailed taskrabbit and was informed that service from IKEA will only be covered up to 90 days. The thing is this policy has never been communicated with us before and during the installation. If so, we would go with someone who offers better warranty terms.