tastytrade Reviews 603

Looked like a promissing company to trade options. I was wrong.

Application was easy and got approved within the day, off to a good start. I chose tastytrade due to their supposedly good api support for options. (yet to properly test that out, so cant give an opinion) and their more acceptable entry criteria.

What makes me write this review and give a one star is HOW ON EARTH DO I DEPOSIT MONEY INTO THIS BROKER???!!!!

I am from the UK. So the only option I had for me to deposit money was to do an international wire transfer from an international bank.

I was advised to open a Wise account (which is supposed to be intergrated into the platform to allow easy transfer, but because I am from the UK it is not supported) so that I can get cheap exchange fees from GBP to USD as they only accept USD and cant exchange any currency (fair enough).

They give you all the details that you need to fill in for the transfer (routing number etc..) but then when you actually go to send the money over.... Nothing... I searched online for anything else I can do and found that in order to send a wire I have to email my confirmation to this specific email which I did. Still NOTHING.

I asked support what was going on and told them all the things I did (including me sending the transfer confirmation) they then they had the balls to ask if I actually sent the wire.. Hmmmmm... Let me think about that one..... stupid question to ask.

They basically said that they cant really tell me what is happening with my money and told me to go speak to Wise and ask them... Spoke to Wise, they then told me what I expected.. The money had been sent.

Following all that the next morning the money landed back into my Wise account, with no explanation. I had an option to send back the money, which I did as I thought there was an error somewhere. Still nothing..

Wise now says that the money has arrived at tastytrade but when asking tastytrade support what happens now they said it could take up to 5 BUSINESS DAYS FOR IT TO BE CREDITED TO MY ACCOUNT!

For a company where timing I would say is crucial this is unacceptable. There should be easier and quicker ways to transfer money over. WE LIVE IN THE YEAR 2026! Not stupid old fashiond wire transfers.

Beacuse of this long wait time I have now missed out on this investment opportnity which now sadly would of made me money if I got in at the entry I was hoping for.

I would probably avoid this company unless they change the way you deposit money into your trading account.

Support is the Best! I called with some question and talked to Momo, He answered my question with patience and professionalism. He didn't rush me and answered all my questions so I could understand.

Closed out a defined risk trade THREE TIMES HIGHER than the mid price by their moronic trade desk team. Lit my money on fire.

Withdrew funds immediately after this.

Very very very bad trading platform. The option prices lag and the software freezes. Good luck in trying to close a trade.

My experience with Tastytrade has been extremely disappointing.

My brokerage account was placed into “closing only” status around May 2025. Since then, I have been unable to trade normally or withdraw the funds in my account. The account still shows approximately $71,899 in net liquidity, but the funds remain inaccessible.

I have contacted Tastytrade multiple times through their support channels and live chat. In live chat, I was told that someone from the compliance department would contact me, but a significant amount of time has passed and no one from compliance has provided a substantive written explanation or clear resolution path.

I am not claiming that every customer will have the same experience, but in my case the lack of communication and the prolonged inability to access my funds have been very serious issues. I have asked for a written explanation of the restriction, whether any documents are required from me, and what steps are needed to restore access or allow withdrawal, but I still have not received a clear answer.

Because the issue remains unresolved, I have submitted formal complaints to FINRA and the SEC for review.

I hope Tastytrade addresses this matter and provides a proper written explanation and resolution

Hands down the best broker for options trading. Fantastic customer support and tons of educational info to take control of your financial future.

I had a poor experience with your technical support. Because you lack 24/7 service for emergencies, I was unable to close my open positions during a technical glitch and lost money as a result. I believe that if you are handling financial transactions, you must have support staff available at all times to assist clients—especially when your technology is not yet seamless.

I signed up for a new account when they were promoting a $400 credit if you deposit $10,000 or more and keep the money in for at least 3 months. After having the account open for 3 months, I asked about the credit and was told I didn't enter the promotional code and they denied paying the credit. However, there is nowhere to enter a promotional credit when opening a new account. Customer service was poor when dealing with my complaint. If they can't afford to pay out their promotions, then I am worried about their financial stability and don't trust keeping my money there. I would not recommend opening an account here.

It's TRASH... If you go with your gut feeling then you can tell that they're changing their bed and ask according to if you're making money or not. DON'T DO IT. When I try to deposit money and they know that a big move is coming then they reject it. Had money sitting in my account waiting to be deposited but it's somehow rejected. What broker doesn't want you to deposit money into their brokerage? When you have a track record of winning then they don't want you to make money.

I highly reccomend AVOID there scammers. They will charge commissions for sending money in and out and most of the time the money will be lost, so you will lose your money and still be charged with a fee.

First of all, do NOT trust any promotion they advertise. Trust me, it's too good to be true! When they fail to pay you your bonus, and you inquire as to why, they will cite some arcane internal rule as an excuse for not paying you, even if you complied perfectly with the terms of the promotion. The reps I interacted with seemed like they hate working there and one implied that they pull this trick on new customers often. Unfortunately I was one of the victims.

As far as the platform itself goes, it's comically overcomplicated. Your screen is absolutely littered with what feels like hundreds of obscure financial metrics that can't be hidden, making it difficult to do basic things like buying and selling. It feels like walking into the cockpit of the space shuttle or something. Seems to me this platform was designed to make people who don't know what they're doing feel like they are big time pro traders with immense power at their fingertips. Well, I am a financial professional who has been professionally trading for decades now, and I did not recognize half of the jargon on my screen.

Finally, as other reviewers have noted, getting your money back out of this platform can be an long and arduous process. Overall, I had a terrible experience. Tastytrade is easily my least favorite broker - and I reckon I've tried half a dozen of them by now.

UPDATE: I see that Tastytrade has replied to this review to assure others that “as long as the terms and conditions of our promotions are met, any applicable bonuses will be honored”. Frankly, that’s bullsh*t. What they don’t tell you is that there are caveats to the terms, and secret conditions that you must meet, that they don’t disclose in the terms. You’ll only find out about these after they deny you the bonus you’re owed. That’s what they did to me, and I’m sure they’ll do it to you too, if you’re foolish enough to give them the chance. Learn from my mistake, and take your business to a trustworthy broker.

This is a great options broker. The support is top-notch. I’ve been in contact with Jeff recently, and he’s one of the best I’ve ever dealt with—pure professionalism and excellent communication. Tasty is simply the best.

Terrible turn around time to withdraw your money! Supposed to be available on the 6th business day. I had my money deposited on 3/6/26 still wasn’t available to be withdrawn 3/16/26! Well over the 5 business days to deposit and withdraw on the 6th should be available today not tomorrow! What a joke.

So I got an email yesterday that 2fa was requested and authorized. I had checked my email for the day already, so I missed until this morning. When I did my daily email check today, not only was 2fa approved, but the request for funds was made and tastytrade transfer was approved and my account went to zero. I called tasty fraud department and Marty said he stopped the transfer, and that I would probably get a call later from their fraud department. Marty said he locked the account so the funds wouldn't transfer. Shortly after, I got an email from tastytrade stating that the funds were transferred and gave me the Wells Fargo account number 2412416972. They said they started an investigation, but it can be a very lengthy process. I have been a Wells Fargo customer for over 30 years, so I called them. They informed me that there would be a bank to brokerage investigation, and there is nothing I can do but file a report by my local police department. I am posting this so that everyone can evaluate their standing. Now I know why my trading has been IBKR. I am posting this in hopes that others don't also go through this. And just so we are clear, my account went to zero. Good luck!!!

I want to share my experience with ACH deposits at tastytrade in case it helps others avoid the same issue.
I attempted to fund my account via ACH using my Wise USD account. The deposits initially appeared as completed on the tastytrade side, but later they were reversed with the return code R08 – “Payment Stopped.”
After contacting Wise support, they confirmed that there was no stop payment request from my side. They also explained that if a merchant wants to debit funds from a Wise account via Direct Debit / ACH, a Direct Debit mandate must first be properly initiated by the merchant. According to Wise, they did not see such a mandate associated with the attempted debits.
Despite this, tastytrade classified the reversals as returned deposits and restricted my ACH funding.
What made the situation worse was the experience with support. Instead of investigating the issue or trying to understand the discrepancy between the Wise explanation and the ACH return code, the responses felt very dismissive. I had to send multiple messages just to get basic clarification, and overall it felt like there was little interest in actually helping resolve the problem.
From a customer perspective, this is frustrating because:
the funds were available in my account,
I did not request any stop payment,
the issue appears related to how the ACH debit was initiated,
and the result is that the client is left dealing with the consequences.
I’m still trying to resolve this with their support team, but I wanted to share the experience for anyone planning to fund a tastytrade account from Wise via ACH. It may not work as expected and could lead to ACH restrictions on your account.
Hopefully this feedback encourages clearer guidance for customers and better support when payment issues occur.
Addition from March 13, 2026: after about 5-7 emails back and forth, the support team finally understood what the issue was - that Wise is not working correctly on their side. Here is an excerpt:
“Wise has historically had issues providing accurate customer support for ACH links set up on tastytrade, but it works like any Plaid ACH link, and they should be able to provide you with more information on how to avoid future ACH returns through future ACH links.”
So, in part they acknowledged the problem. However, the loss caused by the returned payment fees - which I did not initiate - was simply left to the client to bear. In other words, it’s considered not their problem.
It is very disappointing that the client has to pay out of pocket to resolve their technical issues, while they only try to deflect responsibility and avoid it. You accept payments, so why don’t you ensure their financial security? And why do you come up with explanations claiming that this has nothing to do with you?

Customer service was difficult to reach and provided conflicting answers the times that I called. I was told my bonus would be in my account the next day by a customer service rep. and it is still not there. I called another day and someone said give it a couple weeks. Not a great start. So bad, inconsistent customer service, long wait times on hold...would not recommend.

No data stream, cant exit my trades again.
They keep having connection issues for whole days. Customer support isnt available and replaced with ai (seemingly all the staff` was against the company and outspoken about how bad it was, likely all fired for being honest.) the app always was bad and froze but now they just killed the data stream all together, im seriously worried about them stealing my money at this point. it costs 45 bucks to get my money out after losing a lot with their app already. i cant acces my positions, no customer support it feels like im being scammed rn

Recently they have even more issues, i get stuck in positions all the time and losing money off this` on top of so many other app issues that cost me money, which wont be refunded. they dont have customer support during all trading hours, lowered data streams to a crawl, its likely they will stop operating soon and just run with the money they got from their clients. the brokerage is the most shadiest one off all brokerages. even cdf brokerages are less sus.

I want to buy US-stocks and ETFs but I cant fund my account in any way instantly. There is no PayPal, no Creditcard, no instant SEPA, no Crypto. It feels like the third world or live in 1970. This is for me no 2026 feeling. I want to react on market situations instantly and not want to wait 5 business days for my money. This is absolutly no option.

I love to work with tasty trade, the platform is so easy a and the actions are so fast to manage.