Taylor Brown & Simms Reviews 30

We were let down on a couple of occasions at the last minute by our purchasers, nothing to do with TBS but Kelly, Victoria and Jodie continued to stay professional and positive and as promised the sale completed.
Thank you ladies. Also Kate for the excellent mugs of tea!
If you’re looking for a friendly and professional team we would have no problem in recommending TBS in the future.

Kelly and the team were fantastic throughout the sale process and always available to answer any questions.

A most professional and friendly estate agents always ready to answer questions, Kelly, Jodie and Victoria can't thank them enough over the difficult time of selling my late fathers property would recommend them to anyone who is looking for a fully professional and friendly estate agents.

We have no hesitation at all in recommending Taylor, Brown and Simms. From start to finish, the whole team were professional, knowledgeable, friendly and approachable. Sales details and photos were completed and the house listed on Rightmove in the agreed timeframe; viewings were well planned and follow ups with potential buyers prompt. Communication was very good throughout the whole process and whenever we needed to speak to a specific member of the team we were able to speak to them the same day. All in all they were a pleasure to deal with.

We initially met with Kelly (who was lovely from the get go). We decided to go with her as our Estate Agent rather than some of the big wigs because she clearly knew the area and being a smaller company, would be more accountable with the sales process. Plus she was a pleasure to deal with.

Initial set up was quick and painless. However, we had to do every single viewing ourselves which was not what we were looking for. I had mentioned this to Kelly and she said it due to viewings taking place out of hours (I would assume most do?). So ultimately it felt like we had paid over £1000 in fees to basically take some pics and create a listing. Something we could surely have done ourselves. We would have much preferred a representative of Taylor Brown & Simms to have done the viewings, out of hours or not. This is a big detractor for us as we expected this as per our communications when signing up.

Additionally, the solicitors recommended through them (Elliot Mathers) were a nightmare. Taylor Brown were not kept up to date which meant I had to organise things such as Key Drop.

The key drop was painful, I was stood in an empty office for 5 minutes shouting hello before a chap wandered in from the back. Not ideal with customers details all sprawled over the desks.

He turned out to be a bit of a numpty and 5 minutes of trying to get him to wake up, I just dropped the keys and left.

All in all, not terrible hence the 3*. Could definitely be better.

The team at Taylor Brown & Simms are a pleasure to deal with.

They were not pushy, but obviously have a job to do and are respectful that seeking your home is a big decision to make.

Once I agreed to proceed to market, they were efficient in getting photos, descriptions, etc. in order to provide me with the draft pack.

They worked hard finding a buyer and were proactive in their communications; both periodically up to finding a buyer and then at every stage thereafter.

There was a period of delay brought about by the buyer's solicitors. Again though, TB&S kept me informed and chased the solicitor frequently.

I don't generally have a high opinion of estate-agents, but TB&S are an exception. In my mind they (TB&S) set the bar which other estate agents should aspire to achieve.

Excellent service on my recent sale. Had used Henry Simms (old name) previously and was happy to return again 👍

Very good personal service kept me in the loop through out my sale . So glad I didn't go through a corporate agent

Taylor Brown & Simms came highly recommended to us. We have experienced a friendly and professional approach where nothing was too much bother. It was a complicated sale and Kelly was a star, as were others in the office when Kelly was not available. She communicated with both ourselves and our buyer whenever required. She also communicated effectively with both our and the buyer's solicitors who didn't make things particularly easy... pushing them for answers when necessary and trying to make the process smoother. Very highly recommended! Thank you.

Very professional, helpful and friendly from the initial valuation through to completion of the sale of our property.
Good, timely communication throughout the process.
I would highly recommend Taylor Brown & Simms Estate Agents.

thank you Kelly to you and your team for all the help you gave me i will look forward to using Taylor Brown and Simms in the future

A massive thank you to all the team at Taylor Brown and Simms. You continue to deliver exceptional service in a very friendly and professional way. Our latest sale was not without its challenges, but we were all able to work together to get it over the line. The same goes for your work on our behalf with the rentals and long may we work together. Superb in every respect. Thanks again and keep up the great work.

I had an outstanding experience with Kelly from Taylor Brown and Simms. From the very start, they were incredibly honest and transparent about every detail, which gave me confidence throughout the entire process. They consistently offered genuine advice, rather than just trying to make a quick sale, and were always available to answer my questions or concerns. Their support went above and beyond, ensuring that I was comfortable and informed at every step. I truly felt like they had my best interests in mind. I highly recommend them to anyone looking for a trustworthy and supportive estate agent!

Taylor, Brown and Simms have recently sold my brother’s house for me and the whole team have been brilliant, especially Kelly . Living abroad might have made things awkward but they did so much extra for me. Checking the house regularly, putting me in contact with plumbers, house clearance and house cleaning firms. Nothing was too much trouble.

We have had Outstanding Service from Taylor, Brown & Simms for finding new Tenants for our Rented property.
Excellent communication through each stage of the process. Highly recommended, and would use again.
A big thank you to you all.

A trustworthy and friendly service. The staff at Taylor Brown & Simms helped us achieve our goal of letting out our house. They made the process stress and hassle free, keeping us updated with each step. We will definitely be using their services more in the future!

Excellent service!
Kelly Taylor has been an amazing support throughout the purchase of our first property. From getting us a speedy next day house viewing to answering every single question quickly and recommending a fantastic solicitors.

More than just an estate agents, these guy go the extra mile!
With my property being sold within 3 days of advertisement, to the support choosing a competent solicitor, and the constant updates.
The sale completed quicker than anything I've experienced before, massive thanks Kelly and Victoria for all your help

The team were professional, helpful, very responsive and focussed their efforts on securing a successful sale on our property!
I would highly recommend Taylor Brown & Simms as the Estate Agent of choice in this area of Derbyshire.

Myself and brother can't thank Taylor Brown and Simms enough for all the help and support that they gave us with the selling of our late father's house. It has been a very long and eventful journey, but Kelly and Victoria have been there for us every step of the way. Nothing was too much trouble and they went above and beyond to make the process as painless as possible. Thank you both so much.