Taylor Lucas Partnership Reviews 

745
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and friendly approach, making complex processes easy to understand and navigate. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and clear explanations provided. The overall service and product delivery are described as excellent, offering a seamless, efficient, and stress-free user experience from start to finish. Reviewers also noted the absence of pressure to purchase additional services, contributing to a positive experience. People felt listened to and well-advised, finding the entire process straightforward and reassuring, which made daunting tasks much easier.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, efficient, and... See more

User experience

Customers had positive experiences with user experience, finding the process of getting a will much easier... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting clear, friendly, and... See more

Product

Clients share positive opinions on product, highlighting that they received exactly what they wanted without... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used the will writing service after a referral was sent to us from a family member. I'm really happy and pleased with the service provided by Charlotte. She went though the whole process and explai... See more

Rated 5 out of 5 stars

I used the free will writing service through my employer. Charlotte Rawlinson was my advisor and she was very knowledgeable, professional and explained the process as we went along. I felt listened to... See more

Rated 5 out of 5 stars

Erin was lovely and professional and helped make this process super clear. All my questions were answered, and I cannot recommend their approach enough. This subject can be bewildering and of a sensit... See more

Rated 5 out of 5 stars

Not normally one to write reviews but I wanted to thank you for the excellent service i received in preparing my will. The process was clear and handled with great care throughout. These decis... See more


Company details

  1. Legal Services
  2. Estate Planning Lawyer

Written by the company

The Taylor Lucas Partnership are experienced specialists in Estate Planning from Wills & Trusts to Lasting Powers of Attorney. Providing the ultimate customer experience is our driver.


Contact info

5.0

Excellent

TrustScore 5 out of 5

745 reviews

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No recent history of asking for reviews

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5.0

All reviews

(745)

301 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and straightforward process

I finally bit the bullet to book an appointment to get my will written but then found we could also get a mirror will for my husband. Fairly straightforward and painless experience though has brought up some things for us to think about being a blended household. We also had a property protection trust set up at same time. Jasmine was great and made the process very easy. Very happy with the service we received

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Will writing service

A great service and easy process. Lottie was very knowledgeable and friendly. Everything was explained really well. Would recommend their services.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Will writing experience

My wife and I have just completed making a will with Taylor Lucas Partnership. This service was offered free through the company I work for. The will writing was free but we chose to add on a couple of extra items. Thomas Gilman represented Taylor Lucas, he was very informative, explained things very clearly and generally gave us the feeling that we were dealing with a very professional company.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

A very big thank you to Thomas Gilman…

A very big thank you to Thomas Gilman for helping and advising both my husband and I on the best path for our wills so that we protect our daughter as best we can.
We found Thomas to be very informative and extremely helpful putting our minds at ease.
Can’t thank you enough.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

A genuine and trusting company

A genuine and trusting company with good ethics and community standards. Working as a corporate partner with Support Staffordshire is brilliant for all staff, volunteers, friends and family to benefit from the free will writing service.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

A group of exceptionally talented…

A group of exceptionally talented knowledgeable individuals who exceeded my expectation in preparing my WILL. I would highly recommend them for Will and Trust preparation. My best wishes are always with your team.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

5 Star professional service

Taylor Lucas were very helpful and their communication was spot on. Tom supported us through the process and explained everything thoroughly. I would definitely recommend to friends and family.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

We (my partner and I) recently used…

We (my partner and I) recently used Taylor Lucas Partnership for our wills, and we could not be more impressed. From the first conversation, Amanda made it feel simple and stress free. Every detail was explained clearly, with no jargon or pressure, just honest and knowledgeable guidance that made us feel completely at ease.
The whole process was smooth, efficient, and handled with real professionalism and warmth.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Amanda made the process so simple

Amanda made the process so simple. We felt completely reassured that every detail had been considered and what could be quite a melancholic 'job' was actually pleasurable in a way. Amanda was supportive, kind and trustworthy and we really recommend Taylor Lucas for will writing. I dealt briefly with her colleagues too, who were always helpful and understanding when needing to reschedule appointments or for providing clarity. A great service!

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Happy to recommend

Had a meeting with Jonathan today to write up our first will. One of those things I had been putting off. Not as daunting as I thought. Jonathan was lovely and went through everything with us. Very helpful and full of knowledge and very patient. Would 100% recommend. Thank you

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service from…

Absolutely fantastic service from Amanda. The will would have been free but with expert advice we have set trusts and power of attorney's to protect our family. Thanks for all your help and giving us piece of mind

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Completion of Will

Although a little nervous about starting the process of writing a Will, I was put at ease straight away, the process was explained and without any problems within a short time my Will was completed and stored safely. Complete piece of mind.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and efficient

The whole process of updating our wills was smooth and efficient. All meetings were organised and conducted promptly and communication from Paige and Thomas was excellent. In particular, Thomas was warm and considerate and explained everything clearly, patiently making sure we understood and giving plenty of time for our questions.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and professional.

I received a very professional will writing service from Taylor Lucas Partnership.
I was guided through the process by Jasmine Sharpe who was extremely helpful, offering advice and patiently answering my many questions in a way I could understand.
Jasmine was very friendly, kind and supportive whilst providing a very professional service.
I would recommend both the company and Jasmine.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

I recently used Taylor Lucas…

I recently used Taylor Lucas Partnership for my will, and I couldn’t be more impressed. From the first conversation, Tom made something I’d been putting off for years feel simple and stress free. Every detail was explained clearly, with no jargon or pressure, just honest and knowledgeable guidance that made me feel completely at ease.

Tom took the time to understand my situation properly and tailored everything to my needs, not a one size fits all approach. The whole process was smooth, efficient, and handled with real professionalism and warmth

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Me and my wife have just finished writing our wills today with Jonathan and was really happy with how fast, easy and stress free everything was. Would highly recommend to anyone that needs to sort out their will.

12 November 2025
Unprompted review

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