Taylor Lucas Partnership Reviews 

745
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, who make the process clear and easy to understand. Many people highlight the excellent service and seamless user experience, making what could be daunting tasks straightforward and stress-free. Reviewers appreciate the detailed explanations provided, ensuring they fully understand each step without feeling rushed or pressured into additional services. The personalized care and supportive approach from advisors help customers feel at ease, even with sensitive subjects, leading to high recommendations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, efficient, and... See more

User experience

Customers consistently note positive experiences with the user experience, often describing the process as... See more

Customer service

Users describe positive interactions with customer service, highlighting the clear explanations and thorough... See more

Product

Reviewers mention positive feedback about the product, consistently highlighting a lack of pressure to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We updated our will with the support of Charlotte Rawlinson. Charlotte approach very professional and very calm and kept reviewing the document to make sure that it met our needs and we understood eac... See more

Rated 5 out of 5 stars

I used the will writing service after a referral was sent to us from a family member. I'm really happy and pleased with the service provided by Charlotte. She went though the whole process and explai... See more

Rated 5 out of 5 stars

I used the free will writing service through my employer. Charlotte Rawlinson was my advisor and she was very knowledgeable, professional and explained the process as we went along. I felt listened to... See more

Rated 5 out of 5 stars

Erin was lovely and professional and helped make this process super clear. All my questions were answered, and I cannot recommend their approach enough. This subject can be bewildering and of a sensit... See more


Company details

  1. Legal Services
  2. Estate Planning Lawyer

Written by the company

The Taylor Lucas Partnership are experienced specialists in Estate Planning from Wills & Trusts to Lasting Powers of Attorney. Providing the ultimate customer experience is our driver.


Contact info

5.0

Excellent

TrustScore 5 out of 5

745 reviews

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No recent history of asking for reviews

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5.0

All reviews

(745)

304 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Contact regarding a Will

We made contract regarding a Will. The communication was fabulous, every stage of the process was explained and the process was very straight forward, we were not afraid to ask the questions we wanted. Amanda talked us through the Will and also provided us with the opportunity to look into other important areas which we had been thinking about. Thank You - job well done

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I can highly recommend this company for…

I can highly recommend this company for will writing and advise.
I initially had a telephone conversation after filling in a form and everything was straight forward.
My consultation woth Taylor was very quick, easy and everything was explained to me. Nothing was too much trouble when querying the process.
Genuine 5*

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic support

Fantastic support, Jasmine was great, she explained everything so well made it all seem so straightforward & simple. Fully recommend them.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Free will writing service - excellent

We were referred by a friend for the free will writing process and it couldn’t have been simpler! We finalised the will within 2 telephone appointments and found the communication excellent. Everything was explained clearly and I really couldn’t believe it was free!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Johnathan

Great service from Johnathan! Very friendly and knowledgeabl. He explained the process clearly from start to finish. The whole experience was swift and extremely positive. Highly recommended!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional service

The process was clear from start to finish. My adviser was Charlotte and she was helpful and friendly and there were no complications. I had previously written a will myself but I feel much more at ease being able to talk to a professional.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Simple and friendly will writing service

Amanda walked my wife and I through the process of creating wills and lasting power of attorney documents in a straightforward and efficient manner. The service was friendly and Amanda was very helpful whenever we had questions. Amanda and Taylor Lucy's Partnership in general provided a service that was flexible and could fit around our busy schedules to make getting wills completed simple.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Amanda was so helpful and professional

Amanda was so helpful and professional, she explained everything very well. She did not pressurise us into purchasing additional items but was very helpful when we enquired about power of attorney. Everything was all completed in a good time.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Recommend their services!

I was able to receive a free will-making service through my employer and could not be happier with the service that Taylor Lucas provided me - their communication through messages, emails and on the phone/on teams was impeccable! Amanda was wonderful, answering my questions, speaking professionally but friendly and I felt supported with my decisions. I chose to also store my will through this company because of the great customer interaction I had with their staff and, despite this being a sensitive and delicate subject, I felt looked after and reassured. I would 100% recommend them and will be passing their information along to my friends and family who I'll be encouraging to use their services too! Thank you x

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Service

Jasmine was extremely friendly, professional and clear throughout each step of creating a will and trust. The whole process was extremely thorough, efficient and transparent. I would highly recommend this service.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Free standard Will referral

We received a referral from a friend to make a free standard Will and the process has been so easy! So glad we’ve done this. Thank you to Jasmine who has helped us :) we also received 3 free referrals to pass on which I didn’t expect as we came from a referral! All round positive experience.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Thorough and Friendly.

Drafting my Will has been made painless with TLP. All staff have been very helpful, informative and thorough in the process, leaving me with the confidence that I have entertained all the necessary decisions and possible outcomes.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Myself and my partner used Taylor Lucas…

Myself and my partner used Taylor Lucas to write our will and POA. Jonathan Taylor was very helpful and friendly. The sessions were over video call and he worked around our busy working schedule. Would highly recommend!

24 March 2026
Unprompted review

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