Taylors Legal Reviews 

74
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

We both sold and purchased our property using Taylors Legal, and whilst theyre one of the more expensive solicitors to use, they are worth every penny. Alexis Grant responded to all queries incredibly... See more

Rated 1 out of 5 stars

Would give a zero Not professional in keeping or completing due diligence on court submissions. I have had a possession case adjourned by 10+ weeks due to errors made by Ashley Tayl... See more

Rated 1 out of 5 stars

I asked several times to supply information I needed for property completion purposes only to be told at short notice before handover,which was not good enough. This was very stressful to me and... See more

Rated 5 out of 5 stars

Me and my husband used Taylor’s legal for our first move and they couldn’t have been more helpful! They kept us updated throughout and always responded to any queries really quickly and made everythin... See more

Company details

  1. Legal Services

Written by the company

Taylors Legal are an established law firm and offer a range of specialist services across Residential and Commercial Conveyancing, New Build and Shared Ownership, along with a dedicated Family Law, Probate and Litigation department.


Contact info

3.9

Great

TrustScore 4 out of 5

74 reviews

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3.9

All reviews

(74)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Flat sale

Taylors Legal helped me with the sale of my flat. Amy Randall and her team were extremely helpful, kept me updated and made the whole transaction very smooth. Amy was also very accommodating and put all my worries at ease. Would 100% recommend to friends and family in the future. Can’t thank her enough!

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Amy Randall

Amy helped us sell our flat and buy our house. She was extremely helpful, knowledgeable and friendly. We have recommended her to others as we where so pleased. Highly recommend.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Amy Randall 5*

Amy Randall has acted for us a couple of times and has always been so helpful and knowledgeable. We have recommended Amy to many friends who have also been very happy with the service provided. We will be sure to use Amy again for any future needs.

15 June 2023
Unprompted review
Rated 5 out of 5 stars

I would certainly recommend Taylor’s…

I would certainly recommend Taylor’s Legal as the service they provided, particularly from Alexis Grant, was fantastic and she made the whole process really smooth for us. Will certainly use them again in the future.

8 May 2024
Unprompted review
Rated 1 out of 5 stars

Slow, ineffective, essentially just another generic law firm with public sector productivity levels

The simplest possible property sale (a 10-year-old purpose-built apartment in a cladding-free building under 18m of height with neither party having a chain), which should have taken 2 months maximum, dragged on for 5 months. To give just one example of Taylors Legal business practices which make the Post Office look like a well-oiled machine: Abbie sent an email to the management company, which went completely ignored for 3 weeks, yet did not consider it appropriate to follow up via email, inform me or - goodness forbid - call them, given most office workers these days seem allergic to telephones. Had I not enquired about progress and found out, it would easily have dragged on for another month, however, as I decided to do the unthinkable and call the company myself, a miracle happened and their response materialized within 24 hours. This was, nonetheless, a pattern that formed over the subsequent 4 months, as every tiniest matter requiring clarification from another party entailed my following up over the phone on behalf of Abbie and Elliott. Unsurprisingly, they charged me extra for the privilege.

11 October 2023
Unprompted review
Rated 1 out of 5 stars

Awful awful company

Awful awful company! Part of my chain of house removal, lied and deceitful all the way through, cost me extra money, I told amounts of unhappiness and affected my relationship and I nearly lost a house sale due to them. One action was meant to take 10 days maximum, this took four months and they can’t even be bothered to answer calls or E mails! If you have no other choice for a legal firm other than Taylor’s legal it’s simple, change your plans! Can I give less than 1 star

5 December 2023
Unprompted review
Taylors Legal logo

Reply from Taylors Legal

Dear Mark,

We are deeply sorry to hear about your negative experience with our services. It's truly disheartening to learn that we fell short of meeting your expectations during your house removal process. We understand the importance of transparency and communication throughout such a significant transition, and we regret any inconvenience or stress our actions may have caused you.

We take your feedback seriously and would like to investigate the issues you've raised further to understand where things went wrong in your case. We genuinely apologize for any misinformation or delays that occurred, as well as any additional costs you incurred as a result. Rest assured, we are committed to addressing these concerns internally to prevent similar issues from arising in the future.

If you would be willing to provide us with more details about your experience, we would appreciate the opportunity to rectify the situation and regain your trust. Please feel free to reach out to us directly , so we can discuss your concerns in more detail.

Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.

Rated 2 out of 5 stars

Far too slow and ineffective

Far too slow and ineffective at times. Communication was poor and often dragged on unnecessarily, particularly when Titiana Valea was involved. Far too often her work was left undone and she wouldn't reply to questions or her replies were vague or unclear. I had the feeling that, most of the time, she wasn't there doing any work. Then she got shirty when I pressed for answers. Overall I would not advise anybody to use this company service, or at least if Titiana is involved. Too much aggravation really that can be avoided by going elsewhere for legal support

24 February 2023
Unprompted review
Rated 5 out of 5 stars

The team at Taylors Legal went above and beyond.

The team at Taylors Legal were exceptional.
Not only did they offer a high level of professional expertise, but they also delivered a high standard of customer care, which went a long way during what was an extremely stressful process.
They were communicative, pragmatic and diligent from end-to-end, and also very reasonably priced. Well worth their fee.
I want to give a special call out to Zoe Baverstock specifically, who went above and beyond for us. Thank you Zoe!

29 June 2023
Unprompted review
Rated 1 out of 5 stars

Lack of duty of care and negligent

Would give a zero

Not professional in keeping or completing due diligence on court submissions.

I have had a possession case adjourned by 10+ weeks due to errors made by Ashley Taylors Legal team. This is all documented and traceable.

Costing me over 2k per month whilst waiting for a new date

Yet they've requested payment for correcting of their own errors!

I'd question their duty of care even to a point of being negligent

Charging is random and not based on industry standard unit pricing of 6 mins but hourly pricing

Even 10 mins is charged at 60 mins !!

16 May 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Care !

I have worked with Taylors Legal a few times now, and will continue to do so in the future for sure..
I cannot recommend Zara and the team enough, Zara has been brilliant at all times and always meets expectations. Very experience and always on time, thank you for making life easier !

12 May 2023
Unprompted review
Rated 1 out of 5 stars

Vague and expensive

My personal experience with this company was very expensive and without any result.
I was charged an awful amount for the work I did not see.
There’s no service and no understanding of any circumstances.
Will never use their services again nor can I recommend them.

18 April 2023
Unprompted review
Rated 5 out of 5 stars

Emma Taylor was very helpful all the…

Emma Taylor was very helpful all the way through. The completion on our new build took much longer than usual due to our builders having a problem getting materials.
She guided through the whole process and was excellent

3 November 2022
Unprompted review
Rated 5 out of 5 stars

I could have asked for a better company…

I could have asked for a better company to help me through the sale of my property. Sophie answered every single question and gave me a quick response every time. I will be using Taylor’s legal again in the future

7 November 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Both Elliott Costa Laura Flynn and conveyancing Team went above and beyond on our sale and purchase which was very stressful as it was a long chain but they were so professional. We cannot thank them enough for all their hard work. Many thanks from Jackie and Paul

21 November 2022
Unprompted review
Rated 1 out of 5 stars

Poor service, unhelpful and unresponsive staff. A total mess.

We were recommended this law firm by the developers of our new build property. Considering the extortionate fee’s that they charge, the service we have received has been appalling. The Solicitors are poor at managing expectations, calls remain unanswered and no one has the decency to return your call.

The Solicitor assigned to our file, Danielle Marsh, was unhelpful, unprofessional and a pain to deal with. Absolutely pathetic.

Take your business elsewhere - this firm is a waste of money, time and your efforts.

31 October 2022
Unprompted review
Rated 5 out of 5 stars

I recently bought a house in Chigwell…

I recently bought a house in Chigwell and choose Taylors Legal because they are local. I am glad i made this choice. Big thanks to Abbie Mudd and her team.
Abbie is a very good solicitor she helped me all the way. Please don't get put off if at times you experience slight delay in email replies at the end Abbie will get the best job done!
I highly recommend Taylors Legal to anyone looking for a good solicitors firm. Many thanks Abbie you are really helpful and sincere with your clients. A+++++++++++++

28 October 2022
Unprompted review
Rated 1 out of 5 stars

Unethical practice that charges double the costs while giving a poor service

Shocking unethical practice. Please be very careful signing up with them. They charge double the price of other soliciors and hardly do any work. A very disheartening experience. Immoral T&C's. Threatened to charge me even more money if I did not pay some of their rediculous T&C's. It is not good to treat customers unfairly like this!

1 September 2022
Unprompted review

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