Subscription issues resolved
My original issue was that payments were taken across two accounts and I didn’t receive credits, and the contact email initially bounced.
23/12/2025 Update — In fairness, the team did contact me and resolved the issue, so thank you for that. Looking forward to trying V5 with the scanner in the New Year.
Reply from Tcgrader
Hi,
Thank you for the feedback/review. To address the issue of multiple subscriptions. We do allow users to have multiple accounts and subscriptions if they choose to do so but we certainly do not create multiple subscriptions for users. We use Stripe as our payment gateway and we do not store your payment information at all.
If you have two subscriptions and are unsure/feel this is not your doing we are always happy to help. Our contact email is hello@tcgrader.com, if you send an email we'll happily refund you any subscriptions where you have not already used the grading credits.
We have thousands of happy collectors grading cards on a daily basis without issue, we have also been running for over 2 years with this single review being made so I'm sure that should tell you that we are a legit application and business.
-- updating to reflect your updated review ---
Hi Glen,
I checked through the images you supplied during grading for all 35 cards you graded and the majority of your images did not follow the guidelines prior to submitting the cards for grading. For example, a lot of your cards were not removed from penny sleeves, have reflective lighting on them or are of low, blurry quality. AI can only see what your images provide, if images are out of focus or have reflective light this will effect your final grade. Our tool is to be used as a way to estimate professional grading in which we state prior/during and after receiving grading results. If you would like I can send you examples of good and bad imagery which may help in providing better quality photos next time you use the service.
Many thanks