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Tchsalsa Reviews 6

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TrustScore 3.5 out of 5

3.4

Leasing service
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Company details

  1. Leasing service

Written by the company

TCH Salsa is a scheme which enables employees to acquire a brand new car every 2 or 3 years under a Salary Sacrifice arrangement with their employer. By agreeing to a reduction in your salary which goes towards paying the monthly rental for your car, you can save an amount of tax and national insurance on the remainder of your salary. Although you have to pay company car tax as the provision of the car by the employer is classed as a ‘benefit in kind’, the tax and NI savings often outweigh the company car tax.

Contact info

3.4

Average

TrustScore 3.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

I've had a great experience with…

I've had a great experience with Tchsalsa. The information while I was waiting for the car delivery date was great. I had a update email every Friday. And once I had a delivery date. I had a call informing me what time the car would be delivered.⁸
My car was delivered to my house by lorry. The man who delivered the car was really helpful and polite. I've had no issues with the car at all. Great service from day one. ☆☆☆☆☆

18 October 2023
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Reply from Tchsalsa

Hi James,

Thank you for taking the time to leave such a positive review! We are thrilled to hear that you had such a great experience with TCH Salsa.

At TCH, we strive to provide exceptional service to our customers, and it's wonderful to know that we hit the mark with you. Your feedback means a lot to us and will inspire us to continue delivering excellent experiences to all our customers.

We appreciate your support and hope to have the pleasure of serving you again soon!

Rated 4 out of 5 stars

Good communication

Ordering a car through TCH was fairly easy and straightforward. Good communication throughout.

11 January 2023
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Reply from Tchsalsa

Hi Colin,

Thank you for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with us.

At TCH Salsa, we strive to deliver exceptional service and experiences to our customers and your feedback is valuable to us. We always aim to exceed your expectations, and if there is anything we can do to turn your 4-star review into a 5-star one, please do not hesitate to reach out to us at Digital@tchgroup.co.uk. We'd be more than happy to hear your suggestions and work towards making your next experience with us even better.

Rated 4 out of 5 stars

Good experience

Easy to order, kept updated throughout the process, booking services and maintenance appears to be an easy process, but have not yet needed to.

My only issue is the website could be a bit more revealing on the type of car you are looking at, all pictures are generic for a car model, it would be nice to see the look of the actual car you are currently looking at. Instead of having to look online at car dealer sites to see what model types look like and what packages include what and what the car comes with as standard.

Other than that it has been a decent experience so far.

4 April 2023
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Reply from Tchsalsa

Good Afternoon Mathew,

Thank you for your kind comments, we are pleased that you have found our services easy to use and appreciate that you have taken the time to provide feedback.

In terms of images, the data providers we use supply generic images for model ranges rather than individual derivatives, though this should give you a very good indication of what the car looks like. The information about each car should also indicate what is included as standard or available as an additional option. If you would like to provide us with any specific details on the models that you reviewed and information that wasn't available, we'd be happy to refer this back to our data provider.

Kind Regards,

TCH Salsa

Rated 2 out of 5 stars

Generally poor communication. Probably better suited to larger fleets.

Communication is generally poor, both before and after delivery.

Reviewing and changing the mileage at the end of year 1 (as agreed) proved unnecessarily difficult and time consuming.E-mails go unanswered and you’ll have to hope you can get hold of the account manager. Even finding out how to book a service was more difficult than needed. Overall, I hope we can find an alternative SalSac provider when the time comes to change.

3 May 2023
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Reply from Tchsalsa

Good Afternoon Wayne,

We apologise that you have been dissatisfied with our services but appreciate that you have taken the time to provide this feedback, which we will use as part of our continuous improvement programs. We provide driver information cards in all new vehicles that we deliver, so you should find further information there for any issues that arise throughout the life of your contract.

We can see that you have now revised your contract terms, but if there is anything further that we can assist with at this time then please do not hesitate to contact us via email at customersupport@tchleasing.co.uk.

Kind Regards,

TCH Leasing

Rated 4 out of 5 stars

The direct contact I had with the team…

The direct contact I had with the team was great but the website is clunky to use.

3 January 2024
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Reply from Tchsalsa

Good Afternoon Julie,

Thank you for your kind praise of our team, we strive to provide excellent customer service and appreciate that you have taken the time to leave feedback.

We relaunched our site in August last year to make it more user-friendly, but if you would like to provide any further details on the elements that you found difficult to navigate then we'd be happy to review them to look at ways to improve.

Kind Regards,

TCH Salsa

Rated 1 out of 5 stars

Lease car service support

The car had a fault which meant the car was not safe to drive, I called the support desk and was told it is under the manufactures warranty and they put me through to them. Then over the next 3 weeks I had to sort everything out myself even though my contract is with Tchsalsa. I emailed them but they showed no real interest, no follow up courtesy calls to see if all is fixed etc.. I pay a service fee as part of the contract lease for this and expect a bit more than what I got, to top it off I still had to pay a full month for a car that was useable for 3 weeks.

25 July 2023
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Reply from Tchsalsa

Good Afternooon,

Thank you for your comments and we apologise for the issues you have experienced. Our Assist team is available to help with issues post vehicle delivery though, unfortunately, owing to Tesla's requirement for service and maintenance bookings to be made by the driver through their app, we are unable to liaise with them directly on these issues.

If you would like to provide us with further details of the issue you have encountered, please email them to customersupport@tchleasing.co.uk so that we can review them further.

Should you need any further assistance with your vehicle in the meantime, please do not hesitate to contact us. Our Assist team can be reached by emailing assist@tchleasing.co.uk or calling 0333 8001451.

Kind Regards,

TCH Salsa

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