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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, efficiency, and helpfulness. Many people noted the quick response times and the ability of the team to resolve issues promptly, even in emergency situations. Consumers frequently mentioned the clear explanations provided by the engineers and the overall smooth experience from initial contact to job completion. However, some customers also noted issues with communication regarding additional work, with one instance where a clause in documentation was not clearly explained, leading to further problems. Another customer experienced a situation where concerns about visible water stains were not investigated before a new boiler installation, which later led to pressure loss.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the quick and efficient service, with... See more

Staff

Consumers find staff to be positive. Many reviewers praise the professionalism, knowledge, and helpfulness of... See more

Based on these reviews

Rated 5 out of 5 stars

My gas boiler failed a couple of days before Christmas and was left without heating or hot water. I phoned multiple companies and none could send anybody out. I phoned Teamheat and they were so accomm... See more

Company replied

Rated 5 out of 5 stars

Excellent service. The WhatsApp booking system is brilliant, quick and even gives you a profile of the plumber coming to your door. Paul assesses the problem and got our boiler up and running in no ti... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with the service I received. The engineer arrived on time, was friendly and professional, and explained everything clearly. They carried out a thorough inspection and service of... See more

Company replied

Rated 5 out of 5 stars

Honestly, I've never had a company like this or a man like Paul Craig. I contacted Paul on Friday about a vulnerable, elderly lady whom I support as her heating was not working. He was able to visit o... See more

Company replied


Company details

  1. Gas engineer
  2. Drainage Service
  3. Plumber

Written by the company

TeamHeat is a trusted, Gas Safe registered heating and plumbing company based in Belfast, serving homes across Northern Ireland. We specialise in emergency boiler repairs, gas boiler installations, boiler servicing, and heating breakdowns, helping customers get their heating and hot water restored quickly when it matters most. We understand how stressful it can be to be left without heating or hot water — especially for families — which is why we prioritise fast response times, clear communication, and high-quality workmanship. Our engineers are fully qualified, experienced, and committed to doing the job properly, whether it’s a same-day boiler repair, a full boiler replacement, or ongoing care through our yearly boiler service plans. We take pride in being reliable, professional, and honest, with transparent advice and no pressure selling. Customers choose TeamHeat for our 5-star service, attention to detail, and peace of mind knowing their home heating system is in safe hands. From urgent call-outs to long-term boiler maintenance, we’re here to keep homes warm, safe, and running efficiently all year round.


Contact info

4.8

Excellent

TrustScore 5 out of 5

43 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

New gas boiler. Great experience.

Really pleased with the installation of our new boiler. Paul was punctual, professional, and clearly knew his stuff. He talked me through what he was doing, answered all my questions, and made sure everything was working perfectly before leaving. He left everything clean and tidy and took away the old boiler as well, which made the whole process hassle-free. Excellent service all round. Very happy to now have a reliable new boiler. Highly recommended.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Gas boiler

My gas boiler was leaking good Friday these where the only company that would come out turns out my boiler needed to be condemned Paul the engineer not only went out of his way to get me a new system fitted but also got a very dangerous gas leak outside my property sorted for me and all on a bank holiday these guys are great reliable and reasonably priced

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend TeamHeat enough

Couldn’t recommend TeamHeat enough. Paul is a great lad, very knowledgeable and quick to identify the problem. He arrived at our house at 8pm to fix a issue with our hot water system and an hour later the issue was fixed.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Paul

Excellent service from Paul, highly recommend his efficiency & attention to detail. We were without heating & hot water for a few days but with a quick phone call to teamheat, Paul quickly stepped up & did not disappoint - thanks again Paul 🤗

17 March 2026
Unprompted review
Rated 5 out of 5 stars

After trying to find a plumber to fix a…

After trying to find a plumber to fix a very small leak , I decided to look for an emergency plumber . Paul came to the rescue and turned up as agreed the same day, fixed the leak within a few minutes . I can only say he was a true gentleman, polite and so helpful. Thanks again Paul.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Don’t attempt DIY 🤦‍♀️

I had a burst pipe in my landing after hammering a nail into my floorboard 🤦‍♀️ Called TeamHeat who were very professional on the phone. Paul arrived and had it all fixed within an hour. Absolutely delighted as otherwise would have been left overnight with no water or heating. Thank you Paul 😊

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service and two nice guys. They sorted our problem out that day would definitely recommend !!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service came out very fast…

Excellent service came out very fast after call fixed my boiler issue to get the heating back on very nice easy going guy to talk to and did all the necessary checks before leaving making sure everything was ok would definitely recommend

21 February 2026
Unprompted review
Rated 5 out of 5 stars

They were straight out to help the…

They were straight out to help the situation with our heating not working, the guy that came was amazing, friendly and great at his job, he then said about other work needing done and squeezed us in his scheduled really quickly getting the work done as quickly and efficiently as possible. Absolute amazing experience with these guys will definitely use them again.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

10/10 service

10/10 service, quick and straight forward! With fast response and very nice to deal with. 100% recommend

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. The WhatsApp booking system is brilliant, quick and even gives you a profile of the plumber coming to your door. Paul assesses the problem and got our boiler up and running in no time and gave us really good, clear advice on the way forward too. I'd thoroughly recommend Team Heat, quick, knowldgeable and personable.

26 January 2026
Unprompted review
Teamheat logo

Reply from Teamheat

Thanks so much, Ciaran — we really appreciate the 5-star review ⭐
We’re delighted you had a great experience with TeamHeat, and that our WhatsApp booking system and engineer profile feature made the process easy, transparent, and stress-free.
Providing fast, reliable boiler repairs, plumbing services, and heating solutions across Belfast and Northern Ireland is what we pride ourselves on — especially when it comes to quick response times, clear advice, and honest workmanship.
It was great getting your boiler back up and running, and we’re always here if you ever need boiler servicing, breakdown repairs, emergency plumbing, or heating upgrades in the future.
Thanks again for choosing TeamHeat — Belfast’s trusted local boiler & heating specialists 🔥

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