Tebex Reviews 665

Reply from Tebex

Jun 19, 2025

Hi George,

Thank you for your review, and we're sorry to hear you've experienced difficulties getting support for your kits not appearing on your server.

We understand how frustrating it can be when something as essential as kit delivery doesn't function as expected—especially when you're actively seeking help and not receiving timely responses. That’s certainly not the experience we want for any of our creators or customers.

It’s important to note that kit delivery issues can involve several systems, including the game server setup or plugin configuration. As a result, resolving these matters often requires specific technical details—such as server logs or plugin versions—to properly investigate. If this information isn’t available or shared during the ticket process, it can delay resolution.

As Tebex acts as the Merchant of Record, our role is to process payments and ensure digital goods are delivered as expected. We are not always in a position to directly troubleshoot in-game delivery issues. However, if our system confirms that the item was successfully delivered on our end, and you're still facing problems, we're more than happy to facilitate an escalation to the creator to ensure you can access the appropriate support.

Please don’t hesitate to follow up via your support ticket so we can assist you further.

The Tebex Team

Reply from Tebex

Jun 13, 2025

Hi Marek,

Thank you so much for your kind words and for being with us for the past five years. We truly appreciate your long-term support! It’s fantastic to hear that our services have been consistently reliable for you, and we’re especially glad that your experience with our support team has been smooth and responsive when needed.

We’re committed to providing both a stable platform and fast, helpful communication, so it means a lot to know that we’ve met your expectations on both fronts.

If you ever need anything in the future, please don’t hesitate to reach out. We’re always here to help!

Keiran,
Customer Support, Tebex

Reply from Tebex

Jun 13, 2025

Hi Reaper,

Thank you so much for your thoughtful and detailed review! We're absolutely delighted to hear that Irene provided such incredible customer service and could support you through your first experience with Tebex. We know starting something new can be a bit daunting, so it’s fantastic to know Irene was able to guide you clearly and thoroughly.

While we appreciate your honesty about some of the panel features being a little unclear, we’re glad our team was able to step in and ensure everything went smoothly. Your feedback is incredibly valuable as we continue to improve the platform and provide the best experience possible.

If you ever have more questions or need any further assistance, please don’t hesitate to reach out. We’re always here to help!

Keiran,
Customer Support, Tebex

Reply from Tebex

May 16, 2025

Hey Daniel,

We're sorry to hear about your experience and appreciate you taking the time to share your concerns.

To clarify, subscriptions can be managed and cancelled directly via our payment history portal here: https://checkout.tebex.io/payment-history/login. Once logged in using the email linked to the purchase, you’ll be able to view your active subscriptions and cancel them at any time.

That said, we’ve looked into this on our end and can confirm that a member of our support team has already cancelled your subscription to ensure no further charges occur.

If you have any other questions or need further help, please don’t hesitate to reach out — we’re here to support you.

Reply from Tebex

May 16, 2025

Hey Dominic,

Thank you for the awesome feedback! We're really glad to hear our team was able to help quickly and professionally. We'll be sure to pass your kind words on — it keeps us motivated!

Warm regards, Jack | Support Supervisor @ Tebex

Reply from Tebex

May 16, 2025

Hey Apache,

Thank you so much for the kind words and your continued support over the past 2 years — it truly means a lot to us! We're thrilled to hear that you're enjoying the platform and finding value as a content creator. 💙

Warm regards, Jack | Support Supervisor @ Tebex

Reply from Tebex

May 13, 2025

Hi Diogo,

Thank you so much for the kind words! We’re thrilled to hear you had an incredible experience with our support team. At Tebex, we always aim to provide timely, helpful, and friendly assistance — it’s great to know that came through in your experience. We truly appreciate you taking the time to share your feedback!

Warm regards, Jack | Support Supervisor @ Tebex

Reply from Tebex

Updated May 13, 2025

Hi Mr A,

Thank you for sharing your feedback. We’re sorry to hear you’re not satisfied with your experience.

As outlined in our Terms and Conditions, purchases made through Tebex are for digital goods, which are typically non-refundable due to the nature of the items being instantly delivered and consumed upon purchase.

You can view our full Terms here: https://checkout.tebex.io/terms
For reference, Section 10.6 states:

"As the items sold via Tebex are digital content, you will not be entitled to a refund once the download or access has started."

If you believe there’s been an issue with the delivery or content of your purchase, we’re always happy to investigate further — feel free to reach out to our support team with any relevant details.
https://www.tebex.io/support-customer

Warm regards, Jack | Support Supervisor @ Tebex

Reply from Tebex

May 13, 2025

Hey,

Thanks so much for the great feedback, Rastasounds! We're really pleased to hear you've found our service reliable and our support helpful — especially as you're just getting started. We're glad to be part of your journey and look forward to supporting you along the way at Tebex!

Warm regards, Jack | Support Supervisor @ Tebex

Reply from Tebex

May 13, 2025

Hey,

Thank you so much for your kind words and for taking the time to leave a review. We're really glad to hear that you had a positive experience with our support team here at Tebex — it truly means a lot to us!

Warm regards, Jack | Support Supervisor @ Tebex

Reply from Tebex

May 1, 2025

Hi Live Lucky Pug,

Thank you for taking the time to share your experience. We're genuinely sorry to hear about the difficulties you've faced.

At Tebex, we take all reports of unauthorized transactions very seriously. However, it's important to understand that if your card was used fraudulently, your card provider (such as your bank or credit card issuer) is responsible for protecting you in such cases. They typically offer fraud protection and should be your first point of contact to investigate the issue. They can also initiate a chargeback process if the transaction was unauthorized.

As for our support, we always aim to assist all users to the best of our ability, but we must comply with strict data protection and payment processing regulations. In instances where we are unable to verify the identity of the individual or locate the transaction without a valid invoice or reference, our ability to help is unfortunately limited. In your case, the advice to contact your payment provider was the correct step, and this should help you in recovering the funds.

Thank you again for your feedback.

Kind regards,
Declan
Head of Support, Content & Safety
Tebex

Reply from Tebex

May 1, 2025

Hi Stan,

Thank you for your feedback and for choosing Tebex for your in-game purchases — we're pleased to hear you've had a positive experience!

At Tebex we're constantly working to enhance the platform and provide more flexibility for our users. As the Merchant of Record, Tebex takes care of the entire commerce stack — from payment processing and tax compliance to fraud protection — so creators can focus on building their communities and content while we handle the operational complexities.

It's also worth noting that Tebex does not limit the number of stores or projects a creator can operate. You're absolutely welcome to run multiple projects, and in fact, many of our successful creators manage several stores across different games and communities.

That said, we're always reviewing ways to improve store management features, and your feedback is a valuable part of that process.

Thanks again for sharing your thoughts — it helps us make Tebex even better!

Best regards,
Declan
Head of Support, Content & Safety
Tebex

Reply from Tebex

May 1, 2025

Hi Marc,

Thank you so much for the awesome feedback!

We’re thrilled to hear that our support team was able to provide exactly what you needed — and in a timely manner too. It’s always our goal to deliver fast, helpful, and friendly service, so it’s great to know we hit the mark!

If you ever need anything else, we’re just a message away.

Best regards,
Declan
Head of Support, Content & Safety
Tebex

Reply from Tebex

May 1, 2025

Hi Badr,

Thank you for providing your transaction details — I’m sorry to hear there was an issue with your purchase.

The transaction ID you shared (tbx-19311425a50168-795b08) shows a purchase of Lord Rank (+1100 Coins). If you haven’t received the item yet or are experiencing a problem, please reach out to our support team via https://www.tebex.io/contact.

Be sure to include the transaction ID and any relevant details (such as your in-game username or the server name), and we’ll investigate right away.

As the Merchant of Record, Tebex manages payment processing and support for creators and game servers, and we’re committed to ensuring a smooth experience for every buyer.

Looking forward to helping you resolve this quickly.

Best regards,
Declan
Head of Support, Content & Safety
Tebex

Reply from Tebex

Apr 28, 2025

Hi Wilson,

I've reviewed our support tickets but couldn't locate any ticket related to your issue. Could you please send an email to checkout-support@tebex.io with your TBX ID and the username you used when making your purchase from a Tebex-powered store?
Our support team will be happy to assist you in retrieving your purchase.

Thank you,

Reply from Tebex

May 1, 2025

Hi Section,

Thank you for sharing your feedback, and I’m really sorry to hear about the frustration you’ve experienced.

We’ve looked into our system but haven’t been able to locate a support ticket under the name “section.” It’s possible the ticket was submitted under a different email or name. To assist you as quickly as possible, we kindly ask that you contact us again at https://www.tebex.io/contact, and include your transaction details (such as the payment email, transaction ID, and the name of the product or server).

Please note that our current average support response time is within 14 hours, and we’re committed to resolving any issues as swiftly as possible.

We’re here to help — and we’ll make sure you’re properly looked after once we have the right information.

Kind regards,
Declan
Head of Support, Content & Safety
Tebex

Reply from Tebex

Apr 25, 2025

Hi Pirata,

I’m really sorry to hear you’re having trouble with your upvote boosters—that’s definitely not the experience we want for you.

To help us investigate this as quickly and securely as possible, please reach out to our support team by emailing checkout-support@tebex.io. This will create a private support ticket, which ensures your personal information remains protected.

When you contact us, please include the following:

TBX Transaction ID (found on your receipt)
Email address used at the time of purchase

These details will help us locate the transaction and resolve the issue promptly.

Thanks you,
Declan, Head of Support, Content & Safety, Tebex

Reply from Tebex

May 1, 2025

Hi there,

Thank you for your feedback — I’m truly sorry to hear about your experience and understand how concerning unauthorised charges can be.

To clarify, Tebex operates as a Merchant of Record, which means we are responsible for handling payment processing, tax compliance, and buyer support on behalf of thousands of game servers and digital creators. We do not “funnel” funds; we ensure that every transaction goes through a secure and regulated payment infrastructure in line with industry standards.

Recurring charges, such as subscriptions or memberships, are only processed when a user actively agrees to them during checkout. If you’ve experienced ongoing charges you didn’t authorise, it’s possible they were part of an active subscription that wasn’t cancelled.

Additionally, if you suspect any fraudulent use of your card, your card provider should also be contacted immediately — they can protect you through chargeback processes and further secure your account.

We’re here to help and committed to ensuring you get clarity and support.

Kind regards,
Declan
Head of Support, Content & Safety
Tebex

Reply from Tebex

May 1, 2025

Hi PJ,

Thank you for taking the time to share your feedback, and I’m truly sorry to hear about the experience you had. We understand how upsetting it is to feel let down after making a purchase, especially when expectations are not met by a seller.

Tebex operates as a Merchant of Record, meaning we handle payment processing, tax compliance, and buyer support on behalf of thousands of creators and game servers. As part of this responsibility, we also enforce strict terms of service and acceptable use policies. If a seller is found to have acted fraudulently or breached our terms, we take appropriate action — including store suspension or permanent closure, as you've described.

However, it's important to note that Tebex is not the creator of the content sold — we provide the platform and infrastructure for transactions. In cases where a store owner fails to deliver, we rely on clear and timely reports from buyers in order to investigate and intervene. I want to reassure you that every report we receive is reviewed seriously.

Sincerely,
Declan
Head of Support, Content & Safety
Tebex

Reply from Tebex

May 1, 2025

Hi Chiara,

Thank you so much for your kind words!

We're really glad to hear everything was sorted out quickly and that Irene was able to help you recover your purchase despite the email mix-up. Situations like that can be stressful, so it's great to know our team could make things right and put your mind at ease.

I’ll be sure to pass along your praise to Irene — she’ll be thrilled to hear it!

Thanks again for taking the time to share your experience.

Best regards,
Declan
Head of Support, Content & Safety
Tebex