Tebra Reviews 1,014

Glitches are the norm. It can't remember logins, so you have to change passwords all the time. It loses notes too many times with error 500. The Engineers and Escalations Team NEVER call you back like they say they will. The Engineers don't even work on your case when you are having major problems. Their answer is always clear the cache, browsing history or change from Chrome to Firefox. These things are bandaids because the errors still come back. There is no built template that works for the majority, but you can build one and they can use yours I refuse to give my work for free, but they will build one for you for $200/hr. If they are like the initial reps you talk to, it doesn't matter how succinct you are in describing your problem, they will recap with something that is totally different than what you said. That alone will eat up your time and money if you pay to get one built. Sooo many clicks just to get a note done. I have so many tickets out to them right now and all this within 3 weeks of working with this platform. The list could go on, but it exhausts me.

Completely dishonest about offerings, will say anything to get you into a contract then not helpful once you’re in

Absolute WORST customer service, everything is outsourced over seas! If and when you do connect to someone at Tebra they are ABSOLUTELY CLUELESS! IF YOU ARE A SMALL PRACTICE, DO YOURSELF A FAVOR AND DO NOT USE TEBRA OR KAREO!

I read the reply about data export, and it is absolutely bogus. I checked the data export page today and was really surprised that even the request is not visible. So I made another request through the portal, and also contacted Tebra via their customer service contact page. It is been a month now and no body has contacted me. Even if they did contact me, as they claim, where you contacting me to let me know that it is ready, or where you contacting me to just ask “ do you actually need your data”.
I also want to share that the rep I contacted ( not the other way) asked me if I can pay for their data (thousands of dollars) is so it might be faster.

PS. I am glad that the person who responded to my review has agreed that other issues exists since no remarks were made about it.

I can point out multiple other problems if anyone like to contact me, so they do not end up with this mediocre EHR.

I am still waiting for the data!!

UPDATE: I'm updating my review from 2 stars to 4 stars because I'm pleased with the time and attention Tebra has taken to address my previous complaints. They have been honest and open to hearing about the issue and they have never once been defensive about the situation. They have worked with me to help me learn the system and to set up our experience with the EHR with reset expectations and understanding. Based on this experience I do believe my initial experience is something they are working hard to avoid in the future. The system is overall good and easy to use with the exception of the Rx system but they are working on it.

Previous review: I've just signed up and have had a bad experience so far: 1) a lot of misrepresentation by our rep and now we are told "he was new and is no longer with us". I would have picked another EHR if it weren't for what he told us in the sales pitch and follow up. 2) The prescription system SUCKS. It doesn't allow you to specify dose form, the font is soooo small, you can't make or edit comments on the prescription which is important for our in-house med management and you can't click open an Rx added to see the details of the prescription. Also you can't send compounded Rx to compounding pharmacies via the system. It's the worst Rx system we've used. 3) The onboarding rep has neglected to set up two agreed upon follow ups which I had blocked from my calendar and 4) the navigation of the system is really clunky. I've had to bookmark my own links to navigate around easily through the system. 5) The search functionality is limited. It lists people by Preferred Name but you can't search by preferred name and you can't easily see if someone has an appt set up without having to click through their name, their demographics, etc -- it's at least 3 clicks which is very cumbersome when you are on the phone with someone. OH -- and it's not mac compatible. No one told me that and we all use Mac. Womp womp

Sophia has been great to work with. She is professional, responsive, and very supportive throughout the process. Everything was handled efficiently and smoothly.

Informative and user friendly

Desiree was attentive and took her time. She explained things very well and always followed up and researched my questions.

Angelica was very patient with me and she explained the process and the plan of on boarding with me.

Joselin and Myrissa have been my onboarding team and I’ve been very happy with their professionalism and knowledge to quickly solve issues. I’ve encountered absolute patience and attentiveness from them. I mainly work via the tutoring with Joselin and she’s a joy to speak with each week. I’ve been very happy with my Tebra team.

Angelica was wonderful to work with during my onboarding with Tebra. She was professional, patient, knowledgeable and made the entire process smooth and stress-free.

We feel supported and all our questions are being answered thoroughly.

System is buggy, many errors, updates make it worse.

Janyn loria was absolutely amazing in guiding us through Tebra. She explained everything clearly, answered all our questions with patience, and made the entire process smooth and stress-free. Her professionalism, knowledge, and attention to detail truly stood out. Thanks to her support, we were able to implement Tebra confidently and efficiently. Highly recommend working with Janyn—exceptional service from start to finish.

She is very helpful, patient give detailed explanation,extraordinary

Sofia was amazing. She was very responsive and answered my questions in a timely manner. I liked how she allowed me to share my screen during our training sessions and she also sent me videos afterwards. I highly recommend Sofia!

Angelica was fantastic. The onboarding process was smooth and well organized. She was responsive and helped us set everything up, tebra is great

Joselin is wonderful! She is attentive, patient, and very knowledgeable. She is also very prompt with responding to my support questions. Tebra is very user-friendly and helps new business owners, like me, save money by allowing me to handle my own billing.

I’d summarize the post onboarding experience with Tebra as, a customer is not heard or valued. The worst process flow in customer service I’ve seen. The experience of calling customer services looks like- inconsistent levels of experience, half the time like talking to a bot who barely understands the EMR at a basic level. The other half you get someone good, who problems solves with you but ultimately cannot fix the issue & has to summit a case.

Case follow up by email is also like conversing with a bot, giving inaccurate solutions showing they did not understand the issue. Once they understand the issue, they still give solutions that do not exist in the current EMR (because the Tebra University articles are out of date).

For example, my cash based private practice does not take insurance, and we need to store a patient credit cards. It’s literally been three months, and no one has been able to resolve the issue of being able to store a patient’s credit card without charging it, despite that this was assured as a feature by my sales rep.

Another example is the A2P platform, sold by my sales representative as a way for customers to get a reminder text from the same area code in which you are located. The one assigned to me is in Illinois, I am located in New York. It has been 4 mos and no one has been able to change this.

Overall, the worst part is the avoidance of communication and follow up. While my sales rep Colton assured he'd be a resource, he's non-responsive. Managers are unreachable and there's straight up no-shows for a post on boarding follow up calls with reps. It really seems their focus is on signing people up, but zero on retention.