Thomson 270 plus box at the best price I could find online, it came well packaged and I could track its progress fully while being delivered. The box comes with a 2 and 3 pin adapter so if you’re thin... See more
Company replied
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My experience was the same as many others. Delivery is estimated as if UPS can ship upon processing but I have been run through a loop of “the item hasnt arrived at our facility” and now my estimated... See more
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Great coffee machine at a great price. Ordered from the UK late Saturday afternoon and it was packed and despatched the same day. Tracking provided throughout it's journey through Spanish borders and... See more
Company replied
Context - mid-end computer monitor. For my part - their service was excellent. ~ Great price ~ Great comm's by e-mail after the sale - & during the intervening period (updates) ~ Estimate... See more
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Company details
Written by the company
Techinn is an online technology store where you can find everything related to computers, electronics, mobiles and gaming whose geek community has been increasing over the years at a great pace in many countries all over the world and who are real lovers of technology. Our team of technology and computer experts have chosen the best products for guaranteed quality, excellent durability, good performance, connectivity, speed, power and great storage so that you can find a large variety of electronic items of the leading brands, such as Xiaomi, Samsung, Apple, Asus, Nintendo or many more. Techinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,600,000 legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world, with fast delivery times and a 30-day returns policy. ✅ Online IT and electronic store with great prices.
Contact info
C/ Pirineus, 9, 17460, Celrà, Spain
- techinn.com
3.6
Average
4K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
False delivery timeframe provided
The delivery time increased as soon as you place the order. Still waiting for the item. After 15 days it looks like it is in France now. Don’t understand why Spain can’t ship directly to South Africa. The tracking local number cannot assist as it is the national post office and they can only comment on parcels already in country.
13 June 2025
Unprompted review
Reply from Techinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, external factors can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
I do not recommend! Horrible experience!
I regret not checking the reviews about the store before making my purchase.
I live in Switzerland, and when placing the order, I wasn't informed about any additional costs beyond the product price and shipping fees.
First of all, the item was delivered by the courier in a box that was damaged on all sides. I ordered a gaming chair. During unpacking and assembling the chair, I found broken parts and glue stains on the seat. I am attaching photos with this review.
Secondly, the total cost of the order was much higher than I had expected. I would never have purchased a chair of such poor quality for that price.
In Switzerland, there are reputable stores that value their reputation, take responsibility for product quality, and don't hide additional fees.
I do not recommend this store and will never shop there again.
28 May 2025
Unprompted review
Reply from Techinn
Hello,
We appreciate you taking the time to give us your feedback about your purchase. We regret that it did not meet your expectations.
However, the tax information on our website is very clear:
- For orders shipped to countries within the European Union, VAT is already included in the product price you see on our website. Therefore, VAT and sales tax are already included, and you will only be charged the product price and shipping costs.
- For orders shipped to countries outside the European Union, VAT and sales tax are not included in the product prices you see on our website, and TradeinnRetailServices S.L. will not charge you any taxes. However, your packages may be subject to customs duties and import duties in the country to which your order is being shipped. The courier will charge you any taxes or customs duties directly. Since taxes and customs charges may also depend on the product category and declared quantity, we cannot provide further details. We recommend that you consult your local customs office, where they will be happy to assist you with further information.
Have a nice day.
Nics variety of power banks
Nics variety of power banks, really nice prices aswell. The items arrived quite fast and was as described.
1 June 2025
Unprompted review
Reply from Techinn
Hello Alexandru,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Didn't want a sale…
I phoned this company with the intention of buying an aeg induction hob, but the person who answered was not capable of speaking reasonable English and wasn't interested in placing an order,which changed my mind of going through with a purchase from this company.
7 June 2025
Unprompted review
Reply from Techinn
Hello Malcolm
We're very sorry for your comments, but we invite you to learn a little more about us by visiting www.tradeinn.com.
Best regards
Order met expectation
Item was as ordered, arrived when scheduled, all worked OK.
30 May 2025
Unprompted review
Reply from Techinn
Hello Doug,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Appalling company
Appalling company. DO NOT BUY FROM THEM.
Sold me a defective coffee machine then cancelled my return and told me to deal directly with the manufacturer in Spain !!!!!
Reporting them to Trading Standards.
********update ********
The reply below is lies from Tech inn.
They are not processing a return at all. They closed down the return!
They have fobbed me off to the manufacturer of the coffee machine, told me to contact them and sent me a link. When I go to the link site it is Spanish and the email address advertised does not work.
Tech inn are not a legitimate company. If they were, they would simply refund me. FALSE ADVERTISING OF THEIR REFUND POLICY. DO NOT BUY FROM THEM.
4 June 2025
Unprompted review
Reply from Techinn
Dear Customer
We deeply regret your comments. We have verified your case and see that our department is processing your return request. As soon as we receive a response, we will contact you by email. For more information, please contact us at support@tradeinn.com.
Regards
Reply from Techinn
Hello Georgios,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Techinn lied about shipping on time.
Techinn lied about shipping on time.
They sent me a fake shipment, recalled it quickly, and then they sent another, fake shipment again.
The item I was supposed to get was a collector's edition of a video game that was promised to be delivered on time. It is now officially 3 days after the release date, and I don't have the game, or the ~$200 back. Hopefully PayPal will help me get my money back.
4 June 2025
Unprompted review
Reply from Techinn
Good morning,
We are very sorry that you found our service below your expectations.
In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.
Please apologize for any inconvenience.
Regards
Basically a scam website
Basically a scam website. They display their site in local currency with 3 day delivery estimates and state “no import duty to be paid” both at product page under price and at checkout indicating its not an import. No sign anywhere they are located in spain. Once you get tracking only you realize its coming from spain with import duty and you still cannot decline the package as they will charge you shipping + return shipping cost which is illegal in Eu as you have a 14 day time frame to return unopened packages and get a full refund including shipping (but not return shipping).
Edit : your reply addressed none of the issues.
1. Pretending to not be an import by displaying prices in local currency, estimating 3 day order fulfilment when actual was 10, stating clearly “no import duties to be paid” on both product page and checkout page.
2. Violating EU consumer rights directive by refusing to refund product+shipping costs when I refuse to accept the package based on clear deceptive practices. Only return shipping should be my liability when I refuse the package or return it unopened within 14 days.
25 May 2025
Unprompted review
Reply from Techinn
Dear Roshan
We truly apologize for the inconvenience you have experienced. However, the shipping costs are the responsibility of the shipping company/courier. Courier companies determine their freight charges based on the weight of the selected product. Regarding return costs, our return policy, which you agreed to at the time of purchase, is quite clear. In the case of a voluntary return, the shipping costs are your responsibility.
Return costs will be borne by us as long as the product is actually damaged/defective or the item is incorrect. However, we would like to know what happened to your case. Please send us your order number, and we will be happy to verify it.
Regards.
All went well
All went well, and I was kept informed.
They included an European adaptor, which I wasn't expecting.
2 June 2025
Unprompted review
Reply from Techinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Excellent service
Excellent service. Hairdryer arrived quickly and was well packed and protected. Unfortunately, I hadn’t absorbed the fact that it was fitted with a European plug. I need to purchase a British adapter, so not able to use the dryer until I do,
I’m sure it will be fine . Phillips have always been reliable. Thank you.
12 May 2025
Unprompted review
Reply from Techinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
VERY BAD!!!
I RECEIVED A TV. ONLY IT TURNED OUT TO BE A V-6 MODEL!!! AND NOT WHAT I ORDERED AND PAID A LOT OF EXTRA MONEY FOR!!! I ORDERED A V-7 MODEL!!!! HOW CAN YOU EXPLAIN THIS??? IN THE DATA OF THIS TV, YOU INDICATE THE V-7 MODEL!!! AND YOU HIGHLIGHT IT!!! VERY, VERY BAD!!! WHERE IS THE FRAMELESS SCREEN??? I HAVE TWO MORE FRAMELESS TVS IN MY HOUSE, SO I CAN SEE THE DIFFERENCE WELL!!! WHERE IS THE 109.2 CM SCREEN DIOGANAL??? WHAT I RECEIVED IS 108 CM. IT SAYS SO ON IT!!! AND MUCH MORE!!! AND IF I DON'T RECEIVE COMPENSATION FOR ALL OF THIS, (I CAN'T RETURN THIS TV, SINCE I THREW AWAY THE PACKAGING, I HAD NOWHERE TO KEEP IT!) I WILL TELL ALL MY RELATIVES AND FRIENDS ABOUT THIS BRANDLESS DECEPTION!!! AND THEY WILL TELL THEIR FAMILY AND SO ON!!! AND I HOPE THAT YOUR DAMAGE WILL BE MUCH HIGHER THAN MY DAMAGE FROM YOUR DECEPTION!!!
14 May 2025
Unprompted review
Reply from Techinn
Dear,
We are sorry for this inconvenience, if you have received a wrong/defective/incomplete product or simply want to return it you would need to open a return request through your account please.
Opening a return request does not always mean that you want to return the product. It also means that you want to claim some issues related to the order you received. (for example, the item is missing from the order, missing customization, the product does correspond to the image etc.)
Please log in to your account using your email address and password and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
It's a fake website I ordered some…
It's a fake website I ordered some stuff and didn't get it stay away
5 May 2025
Unprompted review
Reply from Techinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com.
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Easy transaction quick delivery
Decent multi-lingual web site easy to use and order from, useful FAQ section with UK price promise. I was kept up to date with the progress of the order, the expected delivery date and time slots was confirmed. The product was as advertised and well packed. They even stocked the 1m battery cable that nobody else stocked.
25 April 2025
Unprompted review
Reply from Techinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
The package is terrible
The package is terrible, the graphic card was wrapped with little plastic bubbles in a big box which defeated the purpose of the bubbles, the card metal frame was slightly bend.
24 April 2025
Unprompted review
Reply from Techinn
Dear Customer
We apologize for the incident with your order. If you wish to return a product, please follow these steps:
Step 1: Log in to your account
Log in to your account by entering your email address and password. Go to the My Orders section, select the order, click Request a Return, and select the products you wish to return. Select the reason for the return correctly and print the label.
Step 2: Prepare the Package
Once the label is printed, prepare the package. Be sure to pack the products well to ensure they are not damaged during shipping. Send us the product in the original box (without sticking tape, tape, or stickers on the original box) and with all labels, warranty sheets, manuals, CDs, etc. (if any). Finally, affix the return label to the outer package.
Step 3: Send the Package
Send the package to the address indicated on the return label.
Step 4: Get Your Refund
As soon as the package arrives and is inspected, we will send you an email and, if the product is in perfect condition, we will confirm the refund of the amount paid. Please note that refund processing times may take up to 15 business days.
Remember that if you wish to exchange the product for a different one, you will need to place a new order and pay the shipping costs again.
In the case of a warranty return, we will collect the product at our expense and ship it to the brand. The wait time depends on the brand's processing time. Remember that the final decision regarding exchange, repair, or refund always rests with the brand. As soon as we receive a response, we will contact you to let you know if the warranty has been accepted and, if so, we will let you know if the brand has decided to proceed with a refund, repair, or replacement.
Regards
AVOID TECHINN!!!!!!!!!!!
Terrible company. Customer service is awful. For a few weeks, they play with you via emails. No phone number to call. At the end, they don’t take responsibility for their failed product and of course you never see your money. Avoid this company. Besides they are not transparent about being located in Spain. Imagine returning a product to Spain, the cost of the postage.
15 April 2025
Unprompted review
Reply from Techinn
Hello,
Thank you for taking the time to share your feedback about your experience with us.
This type of feedback allows us to identify what we're doing well and what areas we need to address to improve our customers' experience.
However, we are aware of return costs and continually reflect on them, but we have deliberately decided to charge for returns to avoid excessive returns and thus reduce shipping and environmental impact.
Free returns are only offered if an item was delivered that is incorrect, defective, incomplete, or different from what was advertised on our website.
Please feel free to contact our customer service team by emailing support@tradeinn.com if you have any questions or comments.
Thank you and best regards.
Bought the Ulefone Armor Minin as a…
Bought the Ulefone Armor Minin as a small and sturdy smartphone.
This one fits in your pocket and is sturdy.
Everything works fine
3 May 2025
Unprompted review
Reply from Techinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Terrible experience with this company!
Terrible experience with this company!
The HP printer arrived with a broken glass screen, after nine messages and emails l was offered a €15 refund which was paid into my bank account one day and then taken back out of my account the following day.
The printer was obviously damaged when it was sent out to me as there was no damage to the outside of the packaging delivered to me by the courier.
Also the company are based in Spain which is not obvious until you receive the tracking information.
Lost all of my money!
23 March 2025
Unprompted review
Reply from Techinn
Dear Jane,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue.
A full refund for the printer has just been issued as a commercial gesture, you will receive the corresponding amount within the next few days.
15/04/2025 21:18:16 - Abono importe : 15.00 EUR
07/05/2025 08:19:54 - Abono importe : 23.99 EUR
For future issues please be aware that we need the mentioned pictures within 48 hours in order to file a claim with the transport company.
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Kind regards
Bought a Nilfisk cordless vacuum
Bought a Nilfisk cordless vacuum.
No suction, poor performance, used for 2 days, tried to return, no support at all.
3 April 2025
Unprompted review
Reply from Techinn
Good morning,
We are very sorry that you found our service below your expectations.
In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.
Please apologize for any inconvenience.
Regards
Good price, poor delivery
Good price, extremely poor delivery service. MRW delyed the delivery date 3 times.
21 April 2025
Unprompted review
Reply from Techinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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