the customer support is terrible. Update 10/22. I did receive a well thought out reply from Wisephone. It was very beneficial to get the phone going. It was a frustrating experience from the begin... See more
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Review summary
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Based on these reviews
I wanted to return my new phone, because I won't be using it. Mainly because daughter refuses it, we ended up dumbing down her iPhone. So, I chose domestic peace over Wisephone. Returning the phone ou... See more
I had such a great experience with this phone company. Everyone I worked with was incredibly friendly, patient, and helpful. My situation took a little time to sort out, but they never made me feel ru... See more
I was having problems with the set-up system: it instructs that the owner of the phone should put in the phone number of the newly purchased phone but the new phone does not have a phone number yet. (... See more
Company details
About Techless
Written by the company
We lead people to live fully with healthy technology.
Our mission is simple: We help you overcome digital addiction, rebuild relationships, and embrace life to the fullest.
That’s why we created Wisephone, our minimalist smartphone solution designed to prioritize everything you need, without the unnecessary distractions. By focusing on essential features that truly matter, Wisephone empowers you to cultivate deeper relationships, nurture your well-being, and pursue your passions. At the same time, it helps restore your sense of freedom from digital overload, enabling you to redefine your relationship with technology.
Break free from the cycle of endless updates and experience a calmer, more mindful approach to modern living. Choose Wisephone™ and discover the liberating power of healthy technology. Join us in this empowering journey!
Contact info
701 Brazos St , 78701, Austin, TX, United States
- 512.676.5496
- hi@techless.com
- techless.com
4.3
Excellent
347 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
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Second Review - Still Pleased
The Sim card did not work in the WisePhone, but I was sent a replacement. Zazi is the best tech helpline person I have had. Patient and knowledgeable. The phone was up and running in less than 10 minutes. My daughter is pleased with the phone. Thanks!
14 November 2025
Unprompted review
Reply from Techless
Thank you for sharing this update with us. I am glad the replacement SIM brought everything together and that Zazi was able to walk you through the setup so quickly. His patience and clear guidance make a big difference, and it is excellent to know your daughter is enjoying her phone now. We appreciate the chance to get things working the right way. If you ever need anything, we are here to help.
Anthony was polite and knowledgeable
Anthony helped me switch from Wisephone I to Wisephone II and switch carriers. He was polite and knowledgeable, talking me through the whole process. Thanks Anthony!
14 November 2025
Unprompted review
Reply from Techless
Thank you for sharing your experience. I am glad Anthony was able to walk you through, step by step, moving from Wisephone One to Wisephone Two and getting your new carrier set up. Your feedback about your time with him is truly appreciated. He is always a pleasure to work with, and I am grateful for your positive interaction. If you need anything in the future, we are here to help.
Yolani was excellent in all respects
Yolani was excellent in all respects. Extremely knowledgeable and patient. Very courteous, did not rush us and answered all of our questions. She had an excellent attitude and we could not be happier with our experience. Tina, likewise was very knowledgeable and patient, and very courteous. She also provided an excellent experience. Could not ask for more from either. All the best and thank you.
14 November 2025
Unprompted review
Reply from Techless
Thank you for sharing such thoughtful feedback. It is clear that both Yolani and Tina made a strong impression, and I appreciate you taking the time to highlight the care they showed. Their patience, attention to detail, and willingness to slow down and answer every question is a big part of what they bring to our team. Knowing that you felt fully supported by both of them means a lot to us.
We are grateful for the opportunity to serve you, and if you ever need anything in the future, we are always here to help.
Customer Support
Yolani, my customer support representative was knowledgeable about the product and was able to help me retrieve information that I did not have. She patiently waited for me to complete the steps to make sure that my problem was solved.
13 November 2025
Unprompted review
Reply from Techless
Thank you for sharing this experience. Yolani has a thoughtful way of guiding customers through each step, and I am glad her patience and product knowledge helped you get everything sorted out. We appreciate you taking the time to recognize her. If anything else comes up, we are always here to help.
Friendly helpful service
Really appreciated the friendly hand-holding from Jay. Having used an iPhone for 16 years, switching systems is not intuitive! But he helped me figure it all out and get set up.
13 November 2025
Unprompted review
Reply from Techless
Thank you for taking a moment to share this. Moving from an iPhone to a new system can feel like a dramatic shift, and I am glad Jay was able to guide you through each step clearly and patiently. He enjoys helping customers get comfortable with their devices, and your feedback means a lot to him. If you ever need more support as you settle in, we are always here to help.
Zazi solved all of my issues quickly…
Zazi solved all of my issues quickly and accurately. Great customer service.
12 November 2025
Unprompted review
Reply from Techless
Thank you for sharing this. It is great to hear that everything was resolved so smoothly. Zazi takes genuine care to ensure each concern is handled correctly, and I appreciate you recognizing that. We are always here if you need anything moving forward.
ultimately didn't work for me
Customer support was really kind and as helpful as they could be. I worked with Zazi and Yolani and they were prompt with call backs. However, it took almost two months to properly set up my wise phone and I still was missing calls and texts from friends and family. Ultimately, I lost money and time by cancelling my other carrier and now have to set it back up. Maybe my situation was unique. Hoping they can work out the kinks cause it seems like a nice company.
12 November 2025
Unprompted review
Reply from Techless
Thank you for sharing your experience with us. Your patience throughout this process was not unnoticed, and I sincerely thank you for allowing our team time to work through each challenge. Zazi stayed with your case every step of the way and did everything possible to resolve it, even amid network issues that made the situation more complex than usual.
Although the outcome was not what either of us hoped for, we appreciate the chance you gave us to make things right. We remain committed to helping customers through even the most difficult technical issues. If you ever decide to revisit Techless, we are here and ready to support you.
Techless has always been very helpful
Techless has always been very responsive to my inquiries. Anthony was very helpful in answering my question and seeking to help me get the best purchase price possible using discount codes.
11 November 2025
Unprompted review
Reply from Techless
Thank you for taking a moment to share this. It means a lot to know our team has been able to support you well over time. Anthony works hard to ensure customers get clear answers and the best pricing available, so I am delighted his efforts made a difference for you. We appreciate you choosing Techless and are always here whenever you need us.
Resolved issue of resetting voicemail
Zazi did great job in resolving my issue…we had not set up our voicemail or if we did we forgot password…so he called back and had our password reset…Techless is smaller company so sometimes it takes up to 24 hours to resolve issue…but in short they did resolve it so thank you:)
11 November 2025
Unprompted review
Reply from Techless
Thank you for sharing this. Zazi worked hard to get your voicemail sorted out, and I appreciate your patience while everything was being resolved. If anything else comes up, we are here to help.
Yolani is great and very easy to…
Yolani is great and very easy to communicate with. She is patient, polite & provides clear instructions and answers. I have spoken with her several times and have been pleased with her service and demeanor each time!
11 November 2025
Unprompted review
Reply from Techless
Thank you for sharing this kind feedback about your experience with Yolani. I am happy to hear that each interaction with her has been positive. She brings a calm and patient presence to every conversation, and it means a lot to know that her clear communication and support have consistently helped you.
We appreciate you taking the time to recognize her. Your experience matters to us, and we are here anytime you need assistance.
Helpful Agent
Helpful Agent: I called yesterday to try to get my an already used Wisephone set up. I had originally bought the phone for my son. He used it for a few months and then switched to a different phone. I called and emailed and explained the situation and said I wanted to set it up for my daughter. The agent that I spoke to the next day was very patient and clear (Zazi). We discovered the problem that I was having with the sim card was because that sim card had already been used. He helped me order a new sim card, free of cost and explained what I needed to do next. Again, very helpful and clear.
The reason I took off one star is because I had explained via email and phone that the phone had already been used by my son, it seems like right away a tech person would know that the sim had already been used and the person that emailed me back (not Zazi) could have started with, you need a new sim card.
Update: After receiving the sim card and still running into road blocks, Zazi remained patient and stuck with me and we finally figured out the issue.
10 November 2025
Unprompted review
Reply from Techless
Thank you so much for taking the time to share this detailed experience. I am delighted to hear that Zazi was patient, clear, and able to walk with you through the process. He has a gift for breaking things down step by step, and it means a lot that his support made a difference as you set the device up for your daughter.
I also appreciate your honest feedback about the earlier part of your experience. You are absolutely right that the situation with a previously used SIM card should have been identified sooner. Your note helps us improve how we assess these situations on the first pass, and I am grateful you pointed it out. We will use this to support better families reactivating a device.
Thank you again for your patience and for giving us the chance to make things right. I am glad everything is working now, and we are here if you need anything moving forward.
I struggled to get my new phone set up
I struggled to get my new phone set up. Customer service was very kind and helpful. I spoke to both Anthony and Yolani.
10 November 2025
Unprompted review
Reply from Techless
We’re glad Anthony and Yolani were able to assist you with setting up your new Wisephone! Our team always aims to make the process as smooth and supportive as possible. Thank you for your patience and for sharing your kind words!
Wisephone has been a great experience
We got a Wisephone II for our 13-y-o daughter. It is the closest thing we could find to what we think is a responsible way of handling addictive smartphones + young people. It’s been pretty great having basically one-on-one tech support from the company. And although it’s been a trade off having Google Maps & Spotify as a part of the device (she tends to use Google Map reviews like a social network …. and Spotify she became addicted to and actually deleted it herself … and now kind of regrets it - ha!), but I see what the company is doing: they’re trying to walk a really fine line between creating something practical and useful (harnessing the best of the smartphone world (ie, GPS, music)), but keeping out as much of the bad as possible. It’s a difficult line to walk and there’s no perfect way to do it — someone’s always going to think it’s “too much,” or “too little,” tech. I’m just glad they’re out they’re trying and that there are enough people to help them stay in business. And I see people here complaining about their return policies and feeling nickel and dimed….I get that. It’s not totally untrue — their policies do not feel as generous and simple as “the big guys.” But those standards have been set by MASSIVE corporations like AT&T, Verizon, etc. Have you seen how much money these people have just for advertising alone???? They must spend the equivalent of the budget of a feature-length film every other month, complete with genuine A-list actors. They have gobs of $$. They can afford to give you “free” $1100 phones. So, yeah, their customer service policies are going to be super breezy. This, though, is a tiny, mom and pop-style operation. They probably don’t feel they have the flexibility to lose $$ on people trying things out (I’d personally encourage them to try experimenting with more flexibility in these regards — it might actually be the best thing overall for their bottom line …. but I do see where they’re coming from). I think so long as you know what you’re taking on, and you’re willing to have a flexible open mind, it can be a great experience. It has been for us.
8 November 2025
Unprompted review
Reply from Techless
Thank you so much for taking the time to share such a thoughtful review! We truly appreciate your recognition of the careful balance we aim for, providing a phone that isn’t overly minimal yet still far from a full-fledged smartphone. Our goal is to provide just the right amount of helpful tech without crossing into distraction. We’re also grateful that you noted our approach differs from that of big tech, as we don’t offset costs by selling user data, and our policies adhere to fair industry standards. It’s a joy to hear that your daughter’s experience has been positive and that our team has been able to support you along the way. Your understanding and encouragement mean the world to us—thank you!
Andrew was helpful and went out of his…
Andrew was helpful and went out of his way to enable me to take advantage of the current codes that were offering discounts on my order.
4 November 2025
Unprompted review
Reply from Techless
We’re thrilled Andrew could go the extra mile to help you take advantage of the discounts! He’ll be happy to hear your kind words.
Excellent Customer Service
I had an excellent experience interacting with Yolani. She was kind, and her replies were prompt and thoughtful. I couldn't be happier.
4 November 2025
Unprompted review
Reply from Techless
We’re so happy to hear that Yolani made your experience smooth and enjoyable. She’ll be thrilled to know her kindness and care made a difference — thank you for sharing!
Spoke to Anthony
Spoke to Anthony. Very professional as always, but you guys need to get on top of app requests, please.
7 November 2025
Unprompted review
Reply from Techless
We really appreciate your kind words about Anthony — he’ll be glad to know his professionalism stood out. And thank you for the feedback! We hear you loud and clear on app requests and are actively working to expand the lineup in meaningful ways. Your patience is greatly appreciated.
I had the best experience with Yolani
I had the best experience with Yolani! Not only was she very patient and kind, she was incredibly sweet and reassuring. She was determined to fix the problem, and never gave up!
She followed up, and made the entire situation great!
She is a valuable asset to Wisephone!
Eve Adams
6 November 2025
Unprompted review
Reply from Techless
We can’t thank you enough for such a heartfelt review! Your kind words mean the world, and we’re thrilled that Yolani’s care and persistence turned things around. She truly embodies the heart of our team, and we’ll be sure to celebrate her for this!
Yolani was great
Yolani was great, helped me change my account from which to charge monthly subscription. Polite, clear, and patient.
5 November 2025
Unprompted review
Reply from Techless
Thank you for sharing your experience! We’re so glad Yolani was able to assist with updating your account and made the process clear and easy. We’ll be sure to pass your kind words along to her — she’ll be delighted to hear them!
Yolani was excellent with set up of a…
Yolani was excellent with set up of a new subscription and new phone number. This will be used by my daughter and I hope it is a great alternative to a smart phone. Praying she will like it!
5 November 2025
Unprompted review
Reply from Techless
Sarah, thank you so much for sharing this wonderful review! We’re delighted that Yolani made setting up your daughter’s new Wisephone and subscription so easy. Choosing Wisephone is such a meaningful step — it looks like a regular phone on the outside but is designed with safety and simplicity at its core. We hope your daughter loves it and that it brings your family peace of mind!
really wonderful so far
really wonderful so far. Yolani was great and helpful
5 November 2025
Unprompted review
Reply from Techless
We’re thrilled to hear your experience has been wonderful so far and that Yolani could be of help. She’ll be overjoyed to know her support made a difference — thank you for taking a moment to share this!
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