the customer support is terrible. Update 10/22. I did receive a well thought out reply from Wisephone. It was very beneficial to get the phone going. It was a frustrating experience from the begin... See more
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Review summary
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Based on these reviews
I wanted to return my new phone, because I won't be using it. Mainly because daughter refuses it, we ended up dumbing down her iPhone. So, I chose domestic peace over Wisephone. Returning the phone ou... See more
I had such a great experience with this phone company. Everyone I worked with was incredibly friendly, patient, and helpful. My situation took a little time to sort out, but they never made me feel ru... See more
I was having problems with the set-up system: it instructs that the owner of the phone should put in the phone number of the newly purchased phone but the new phone does not have a phone number yet. (... See more
Company details
About Techless
Written by the company
We lead people to live fully with healthy technology.
Our mission is simple: We help you overcome digital addiction, rebuild relationships, and embrace life to the fullest.
That’s why we created Wisephone, our minimalist smartphone solution designed to prioritize everything you need, without the unnecessary distractions. By focusing on essential features that truly matter, Wisephone empowers you to cultivate deeper relationships, nurture your well-being, and pursue your passions. At the same time, it helps restore your sense of freedom from digital overload, enabling you to redefine your relationship with technology.
Break free from the cycle of endless updates and experience a calmer, more mindful approach to modern living. Choose Wisephone™ and discover the liberating power of healthy technology. Join us in this empowering journey!
Contact info
701 Brazos St , 78701, Austin, TX, United States
- 512.676.5496
- hi@techless.com
- techless.com
4.3
Excellent
347 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
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Customer Service Experience
Zazi was patient, clear, cheerful, and I understood his English without a problem. He resolved my situation quickly and even had a good sense of humor.
3 October 2025
Unprompted review
Reply from Techless
That’s so wonderful to hear, thank you for sharing! We’re thrilled that Zazi was able to provide such a positive experience with a bit of humor along the way. We’ll be sure to pass your kind words along to him and the rest of the team!
Incredible Service with Zazi
Multiple contacts with support specialist Zazi.
Amazing level of patience and compassion towards me and my son. Assisted me in creating portal synchs allowing me, the father, better access to my son's system.
I am a surgeon who as extensively researched the neuroscience addiction of our society.
Techless/Wisephone is a Godsend, rescuer, Guardian Angel of my relationship with God, my wife and children.
Thank you so much.
Please reach out to me about an introduction to Hillsdale College and Patrick Henery College. They are perfectly aligned with your mission. I dream that a partnership can be created where all Hillsdale and Patrick Henery incoming students trade in their iPhones for Wisephones as a requirement of attending.
3 October 2025
Unprompted review
Reply from Techless
Wow - what a deeply encouraging message to read. Thank you for sharing your experience and for highlighting Zazi’s care and patience! It means a great deal to hear how Wisephone has supported your family and helped you focus on what truly matters. We’re sincerely grateful for your kind words and your generous offer to connect us with Hillsdale and Patrick Henry College. Our partnerships team will be reaching out soon. What a beautiful vision to imagine together!
AMAZING customer service
AMAZING customer service! And I didn’t end up buying the product! I wanted a second phone for either work or personal use. Unfortunately, neither the primary app i use for work nor the primary app I use for pleasure is supported. I didn’t realize that when I bought it. So, before it was shipped, I attempted to cancel my order, figuring it would be a fight. No! They were so attentive, quick, and considerate. I’m a huge believer in their company, and will likely be a customer for real in the future.
29 September 2025
Unprompted review
Reply from Techless
Thank you so much for sharing this! We’re truly glad our team was able to make the cancellation process smooth and stress-free for you. While Wisephone doesn’t support every app, we deeply appreciate your openness to our mission and your kind words about our service. We’ll be here whenever the timing is right, and we’d love to welcome you to the Wisephone community in the future!
Terrible company that wants to eek…
Terrible company that wants to eek every ounce of money out of its customers for the least amount of work. It's not just the subscription. It's the persistant "Setup" ad at the top of the home screen if you choose to not subscribe, the most strict return policy I've ever seen, and the absolute lack of control the user has over their own phone's settings. That's the real secret--you never truly own the phone.
21 August 2025
Reply from Techless
We are really sorry to hear about your frustration. Wisephone is designed to work in conjunction with a WiseOS subscription, which is why the setup button remains visible when a subscription has not been activated. The subscription covers ongoing software development, security updates, and support, ensuring the phone remains distraction-free, safe, and simple over time.
The setup reminder is not an ad but a prompt to complete activation, and we’ll take your feedback into account on how it comes across. As for returns, our policy is in line with industry standards, and in many cases, other companies have stricter conditions and higher restocking fees. That said, we always aim to be transparent from the start and will continue looking for ways to make the process feel smoother.
Our heart is never to nickel and dime but to create tools that give people back time, focus, and peace. Thank you for sharing your thoughts. They truly help us keep improving.
I have used the AI assistant with no…
I have used the AI assistant with no result. Then I was referred to the phone number. I left a message outside of business hours several days age. Now, I was able to call during business hours and was givent the same message that they were busy and just leave a message. I was not even put on hold so I could wait for a representative.
18 August 2025
Reply from Techless
We’re genuinely sorry for the frustration you experienced, Jason! Your feedback is valuable, and we’ll be reviewing Wisebot to improve it and ensure smoother support in the future. Support has been extremely busy this week, which may explain the difficulty reaching us. It’s also possible that you called during our lunch break, when lines are briefly down. We noticed that our team was able to respond to you promptly. Please don’t hesitate to reach out again if there’s anything else we can assist you with. We’re here to help!
Phone looks great
Phone looks great. I am looking forward to using it as a tool to assist with my digital detox
22 August 2025
Reply from Techless
That’s wonderful to hear! 🌿 Wisephone was designed for that purpose as well — to be a simple, supportive tool in your digital detox journey. We’re excited for you to experience the freedom and focus Wisephone II brings.
Zazi was SO helpful!
Zazi was SO helpful!! I was so confused and he helped me through step by step.
24 September 2025
Unprompted review
Reply from Techless
Love hearing this! We’ll make sure Zazi knows how much his help meant to you. 🎉
Please do yourself a favor and do not…
Please do yourself a favor and do not buy a phone from them. It has been one issue after another with this. The customer service at first seemed pretty good with quick response times, but has since gone pretty quiet. Also, I had service with Verizon for over 25 years and I have had to contact the customer service of Techless more times in just a month since switching over.
The idea is great but the phone does not consistently send photos (if it does it takes over a minute to send), the map did not work when away from Wi-fi (whats the use?), and if you get a notification you have to close the phone out otherwise the screen is just stuck on a white screen that you cannot navigate away from.
UPDATE: customer service called to let me know that the background apps apparently had used all my data. I figured that 1 gb would be plenty of data for using the map and listening to music on Spotify.
I am going to give it another month and if I run out of data again I will switch to Mint. I won't be able to use the map so I guess I'll do what my parents did and ask the gas station attendant for directions. I don't feel like the service is worth $25/month.
22 September 2025
Unprompted review
Reply from Techless
We’re so sorry for the frustration you’ve experienced, and especially for the delayed follow-up on your most recent ticket. After investigating, our team was able to confirm that the main issue you reported was related to a data overage rather than the phone itself. Once data is topped up in your dashboard, sending photos and navigating with maps should work as expected.
As for the blank screen bug after unlocking, thank you for pointing that out. It’s a tricky one that lives deep in the system, but it’s on our list to resolve. In the meantime, putting the screen to sleep and waking it again will get you moving without needing to restart.
We really appreciate your patience and your honest feedback. Every report helps us improve and move closer to the smooth, reliable experience you—and every customer—deserve. 💙
Update: Thank you for your honest feedback; it really helps us improve. Wisephone works a bit differently than other devices, so it’s crucial to fully back out of apps when you’re finished. You can also use Device Care → Optimize Now to close background apps and prevent them from using extra data. Additionally, you can set limits under the Data Settings section.
We want to assure you that our team has been fully committed to supporting you and has even extended an additional 1GB top-up as a courtesy, which we hope will help enhance your experience. Although we understand it hasn’t been accepted yet, we appreciate your consideration. While managing your own data usage is essential, please know that we never impose surprise overage fees and always provide options to increase your data limit as needed. Our goal is to make your Wisephone experience as smooth and enjoyable as possible, and we sincerely hope this gesture contributes to that!
Reply from Techless
Woohoo! 🎉 It means so much to hear this—our team is truly grateful for your kind words.
Phone is Great, sign up process is broken and clunky.
Your portal will not accept my IMIE number and sign up is not user friendly
18 August 2025
Reply from Techless
Thank you for sharing your feedback! Our team is ready to assist with the IMEI number issue—it should be a simple fix once you have a moment to respond to our team's reply. We’re also actively working to make the portal smoother and more user-friendly for onboarding. Your input is invaluable in helping us prioritize these improvements!
I absolutely love the concept
I absolutely love the concept and my three weeks with this phone was very refreshing, I spent maybe twenty minutes a day on it and was able to spend more time with my family and away from meaningless distractions. However, I had continuous problems with not receiving texts and calls. There were several times I would see someone in person and they would be frustrated with me because I hadn’t returned any of their texts or responded to their calls, only for me to explain that I had not received any of them. I reached out to tech support and they told me to use a different messing system. Which did allow for me to receive group texts again, but ultimately did not fix the issue. If they can fix this problem I would happily go back.
22 August 2025
Reply from Techless
Thank you for sharing your honest experience with us. We know how frustrating it must have been to miss important calls and texts, especially when you’re trying to stay more connected in the ways that matter most. Reports of similar issues with messaging occasionally arise, particularly before switching to Google Messages with RCS enabled. In many cases, this is related to the network rather than the device itself—particularly if you recently switched from an iPhone and deregistered from iMessage. Sometimes, it just takes a little time for the network to catch up fully, and a network reset can also be helpful.
We’d love to walk you through a few more troubleshooting steps to see if we can resolve this issue. Please don’t hesitate to reach back out to our support team—we’re here to help and want to ensure you have the smooth experience you were hoping for.
The phone stopped working
The phone stopped working. Unable to call or text. We have had nothing but problems. My husband and I have the same phone plan and my phone works no problem. His will not get service randomly and people think he changed his phone number. His old phone never had this problem. And to had to pay extra on top of the phone service. We opted to not use the wisphone charge since the only app he used was Spotify and that is a monthly fee. The phone isn’t working at all now. Cannnot turn it off or on or get calls. Never been dropped. Well taken care of. We have been disappointed from the get go. Now getting a phone from Verizon.
22 May 2025
Reply from Techless
We’re so sorry to hear about the experience you and your husband have had with Wisephone. That sounds incredibly frustrating, especially given the care you’ve taken with the device. We’ll be reaching out directly to see if there’s any way we can help troubleshoot or resolve this for you. Thank you for sharing your honest feedback—it helps us improve.
The product was delivered on time and…
The product was delivered on time and there were helpful instructions for setup.
8 August 2025
Reply from Techless
Thanks so much for sharing! 🎉 We’re glad to hear your Wisephone arrived on time and that the setup instructions were helpful. Wishing you a smooth and enjoyable experience as you settle in!
Their freakin development engineer…
Their freakin development engineer dipped and they haven't found a replacement, so any updates that need to happen or apps you need for work or other things are delayed for who knows how long.
11 August 2025
Reply from Techless
We truly appreciate your patience as we grow, Gabriel. We are continually prioritizing improvements and working hard to make Wisephone the best possible experience for our community. Your feedback helps us focus on what matters most, so thank you for sharing.
They make transitioning to the Wisephone easy
They make transitioning to the wisephone very easy, it was not hard for me to port my sim card over, I did keep my current carrier with verizon so my experience may be different but I appreciated the time and effort they put into the device and i am very happy with it so far. I do wish they were still taking reviews for apps, as my bank is not on the list but that being said its not too big of a deal as i also still have a laptop i use.
7 August 2025
Reply from Techless
We’re so glad to hear your transition to Wisephone II was smooth and that you’re enjoying the experience so far! Thanks for sharing about using your own carrier—that’s really helpful for others to know.
We hear you on app reviews; for now, we’ve paused submissions while we focus on strengthening the overall review process. In the meantime, it’s great that you have your laptop as a backup for banking and other needs.
We’re grateful for your feedback and thrilled you’re part of the Wisephone community!
Great idea, great company, poor execution of vision
The company itself is great. The product concept is great. My issue is in the implementation. I feel that techless is carving a niche less for adults and more for kids/students. Certain necessities (rapidly adding need-to-have business apps, allowing no email clients, etc) constrain adults who are dependent on a baseline of technology availability to accomplish the business of life, but who want freedom from distraction. The text-only interface is helpful only with a very small number of apps, but the typical amount a working adult needs (insurance, healthcare, banking, etc) quickly make a scrolling list far too impractical for ease of use. It makes using the techless phone more work than necessary to simply block porn, social media, games and time wasters. I love the company and their vision but feel the execution needs adjustment before a typical adult can use it as an effective tool. Probably great for kids though.
7 August 2025
Reply from Techless
Peter, thank you for your thoughtful feedback! We hear you loud and clear, and we’re working to improve the Wisephone experience for adults as well. Wisephone II is definitely designed with adults in mind, but you’re right—if your daily life depends heavily on multiple third-party apps, it may feel restrictive. We try to be clear about that on our product page and during checkout so folks know what to expect.
As time goes on, more apps will be reviewed and added, so patience is key. Many adults are thriving with Wisephone behind the scenes—controlling their tech rather than being controlled by it—and we love hearing how it’s helping people live more intentionally.
We truly appreciate you sharing your perspective and helping us grow.
This company is terrible!
I had a terrible experience. The problem was that it took two weeks to be able to speak to anyone. If you switch from apple to wisephone, it won't work unless you completely change your number. I was never told that or read that anywhere. By the way, there are no returns, so if you get the wisephone, you're stuck with it.
11 August 2025
Reply from Techless
We’re really sorry to hear this feedback, Pastor Benice. After reviewing your most recent support call, it seemed like everything was working well—but we’d love to better understand your experience and see how we can make it right. Please don’t hesitate to reach out to us directly at hi@wisephone.com so we can help.
UPDATE: 9/12/25
We’re truly sorry to hear about your frustration and want to clarify a couple of points for anyone reading. You absolutely can keep your same phone number when moving from Apple to Wisephone. The key step is deregistering your number from iMessage, and sometimes asking contacts to re-add you to group chats. The majority of our users have had success with this process. We’re sorry you were ever told you’d need a new number, as that’s not the case.
As for returns, our 14-day return policy is very clear and must be acknowledged before checkout—this timeframe is standard across the industry. We do process returns within that window and are happy to help anyone who needs assistance.
Thank you for your feedback—it helps us continue improving communication and support.
— The Wisephone Team
Techless--You Deserve More Than 5 Stars!
I first began my journey with Techless with the purchase of the Wise Phone I a few years back. I can tell you the Wise Phone II is 1,000s better than the first, and 10,000 better than others I've tried! Techless--great job! I hope you go far! I'm thankful for the peace I've got. I can still take care of needful business and pay all my bills, yet without being ensnared by my phone!
9 September 2025
Reply from Techless
Wow—what an incredible review!
We’re so grateful you’ve been with us since Wisephone I and are now experiencing the full peace and freedom of Wisephone II. Hearing that it’s not only better than our first phone but also stands out from others you’ve tried truly means the world to us. 🙌
Thank you for believing in our mission from the beginning and for cheering us on as we continue to grow. Stories like yours remind us why we do what we do—helping people stay connected to what matters most, without the distractions. 💙
The tech was mid, not browser or explicit content free!
The tech worked fine for the most part, mild glitches nothing too crazy. Except my network would randomly disconnect like everyday and I wouldn't be aware of it cause it would give no notification or sign that it was disconnected, restarting the phone was the only way to fix it and a ton of missed calls and texts would then come through from the hours it was disconnected. Most importantly though, this device is not browser and therefore porn free. There are easy ways to access a browser on this device and even many months after reaching out to costumer service and being assured that the issues were passed to the development team the simple loopholes have not been closed. If they can't close them they should remove the apps that provide them (there are a couple), otherwise they are failing to live up to their mission, which is very sad. They were so close but didn't quite make it, not a safe device for your kids or teens or for you if you struggle with that stuff. It is difficult to just toggle the tool drawer off especially if you need Whatsapp or banking etc. I would recommend to Techless that if they know of the loopholes (which obviously they do) then they should simply stop offering the apps that provide them, and therefore don't fit into their vision until they can fix the problem; it's a simple solution. If there is a problem you can't fix right now, remove the problem till you fix it, because obviously it is taking a while.
9 September 2025
Unprompted review
Reply from Techless
We’re really sorry to hear this, and we completely understand the disappointment and concern you’ve expressed. Wisephone was created to be free from browsing and explicit content, and finding sneaky workarounds through a small number of third-party apps is a real letdown—we take that seriously.
Our team is in the process of revamping both the Tool Drawer and the entire approval process to close these gaps. We do have a significant backlog of items to work through, but this is one of our top priorities, and your feedback reinforces just how important it is.
In the meantime, for anyone concerned about these loopholes, we recommend toggling the Tool Drawer off, which removes access to those additional third-party apps.
We’re grateful for your honesty in sharing this and for holding us accountable to the mission. Your voice is helping us build a safer, more intentional experience for everyone.
I really like the new wise phone
I really like the new wise phone. Even though I didn't want to buy a replacement for my original wisephone, the new one is a GREAT upgrade!
8 August 2025
Reply from Techless
We hear you—having to replace your original Wisephone wasn’t what you hoped for, and we truly appreciate your understanding through that transition. We’re so glad to hear that Wisephone II feels like a great upgrade for you! Our goal was to take everything we learned from Wisephone I and build something more reliable, secure, and empowering—and it means a lot to know it’s making a difference for you. Thank you for sticking with us on this journey! 🙏
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