TSW Reviews 

The item is exactly what I expected. Very happy with my order and service.

I ordered a Garmin 735XT 2 months ago and have not received it. Giving the benefit of the doubt for the first 2 weeks when they said it would be 7-10 days delayed, it then became clear after 1 month that this was not going happen.

I like too many people here, have been led on by techsmartwear who still have the nerve to reply to emails with more excuses why my Garmin 735XT has not been delivered. I can count about 6 people who are currently demanding some kind of response or refund for this product on facebook and trusted pilot but with no response back. I have launched a complaint through my bank and hope that this will get me my refund .

Techsmartwear, get back to me now! My order is 19 days old. I have written to you a number of times with no reply and have now resorted to TrustPilot because you at least seem to get back to customers when they leave you a review on here!

Get in contact with me on andelittlewood at gmail.com (you have my order number) and let me know when you will be refunding my money.

Thanks TrustPilot

I placed an order on March 11, and still did not get anything. (Today is June 6): NO item received, NO tracking number, NO refund and NO RESPONSES from them.
I have sent bunch of messages to them asking to refund my money, but got only few generic replies few months ago, that they have to get a response from customs, and then reroute the item back. But honestly, i doubt that they have sent the item. They were unable to provide the tracking number as well. How it possible?
Anyway, i opened the bank case. That is the only way to get something back from them.

Also, they told me that they will do refund ONLY after receiving respond from Postal company or customs. Here are few questions:
1)Why should i wait? Do refund, and then wait for a respond as long as you want.
2)If They will never get a respond from those services, that is mean that i will never get refund or item i ordered?

HEY, TECHSMARTWEAR, RESPOND TO ME!

6 March - I placed an order for a Garmin smartwatch and received confirmation. My card was debited.

4 April - 4 weeks later I followed up on undelivered order by email (as they do not provide a contact number) and received no response.

11 April - 5 weeks later I followed up again by email and finally received the following response (which turned out to be untrue) that the watch was shipping with 24-48 hours.

30 April - After becoming a nasty complainer, the Techsmartwear claims it will process the refund and I provide my bank details.

1 May - Techsmartwear removes my complaint listing from TrustPilot.

4 May - I follow up asking when the refund will be processed. No answer.

9 May - I follow up again asking when the refund will be processed. No answer.

11 May - 10 weeks later, I find myself wasting yet more time re-listing this complaint ...

Good value. Good delivery arrangements. Good follow up.

This company has not sent my product, I stress not to order or use! Order was placed on Mar 9 (1607), Mar14 preparing for shipping, Mar16 says it shipped, will update you shortly with tracking info! After numerous emails and generic delayed responses, now they will not respond. Im so mad that they can get away with this, it is not a free donation of my money, but try and get it back not so easy. Listen Techsmartwear, I know you read this contact me! I want my refund, that nobody has responded to thats it, very simple. I dont need a generic happy go lucky response. All I need for you to say is we will refund you as soon as possible.
5/14-update: Techsmartware is willing to refund $$$ spent. We will see!
5/28-update: No response at all since 5/14, I asked for refund, since there last email stated to either do refund or wait on product. I have sent numerous emails and FB request as to status and what they are doing? Crickets, silence so I have to assume they are doing nothing. I will have to take this matter with a different approach, I have yet not filed complaint thru consumer rights, but it is looking like I will. If still nothing, I will proceed thru alternative means of receiving my refund. This is such a simple business task, why do they make it so difficult?
6/12 UPDATE..... What is going on? Im still waiting on refund, I have given the requested info weeks ago, and have not heard a thing? Why cant you update me? Now it says its being delivered, with a invalid tracking number 6 days ago. Please refund my money like I requested. I need action, not lip service.
ABOVE IS LAST EMAIL SENT TO THEM, ITS LIKE THEY ARE IN THERE OWN WORLD AND DO WHAT THEY WANT, REGARDLESS OF HOW YOU FEEL, I CANNOT STRESS ENOUGH HOW FRUSTRATED IAM WITH TECHSMART WEAR, THEY NEED TO REMOVE THE SMART FROM THERE NAME, ITS DEFINITELY NOT WHAT THEY ARE!!!

An update on my experience with techsmartwear. My previous review has been removed due to telling the truth about the poor service of this company. However thankfully I have now finally got a refund on the Garmin 735xt I ordered. For all those still struggling for a refund, I found that on the invoice for my payment (bank statement) was a phone number, I would encourage you to check as this was the only way I managed to pursue my refund. It is clear that techsmartwear are struggling to supply this item but also strange they are still selling it on their website, I suppose they don't mind all this negative feedback. Good luck.
Update, I listed the above review earlier today to help others pursue their refunds only for it to last 7minutes before it was reported by techsmartwear and removed. I hope this gets reissued fingers crossed!!!

Update 10th May, finally got my post verified and reissued.

Updated 23rd May. contact number removed.

I am sure they have shipping challenges at times having read a few reviews, but I had to share that my overall experience was good. Keep going techsmartwear.

Worst online customer experience ever! Cancelled my order in March and still waiting for a refund! This is not a reputable company I would recommend you go somewhere else!

Do not order anything from this website!!
Worst experience I have ever had with online shopping. I ordered the Garmin 735xt like many others and never received my order. After months of emails and being ignored I had to put in a dispute with my bank card and managed to get a full refund from techsmartwear.
DO NOT ORDER ANYTHING FROM THIS WEBSITE!! I wish I had read these reviews before I made my purchase.

Damaged product returned and exchanged. Very pleased.

Order #3612: DO NOT ORDER FROM THIS WEBSITE.

Like so many here, wish I had checked this site before ordering a Garmin 735XT from there on 3 April. Money taken straight away from card.

4 April: Email received saying week delay in sending item because of high demand.

Week passes. Nothing. Send message via website's messaging service (there's no phone number or direct email address), asking where item is. No response, despite claim they'll try and contact you within 24h.

22 April: Send another message saying please refund and cancel order. No response.

23 April: Email received saying item is on its way, with link tracking number. Click through and Royal Mail website says item is 'pending'.

27 April: Send another message asking where item is. After reading all these reviews have no confidence I'll see my order. I'll be asking my credit card company what the options are for getting some sort of cancellation and refund.

Absolutely the worst company I have dealt with in memory. Avoid like the plague.

Order #3441.

Simply put I am appalled at the service provided by this company.

I placed my order for a Garmin 735XT back on the 7/3/18. Money taken immediately.

On the 8/3/18 I get a generic update to say there is a 7 day delay on my order due to high demand. There was nothing to suggest it was out of stock when I ordered it. It seems as though this is just a matter of course to buy more time.

On the 14/3/18 I receive notification that my order is being processed and I should expect it within 7-10 working days. Still unsure why it should take that long.

Up to 2/4/18 I sent multiple emails with no response at all, no phone number to contact anyone. This should have been a warning sign.

On 3/4/18 I get a generic response saying there have been problems but that I would receive my order by direct mail within the next week. It turns out that many people receive this email with no intention of second model being shipped immediately.

A further 10 days pass – with no personal response to my unhappy emails. 13/4/18 I get an email saying “We are currently working on locating and transferring the item(s) for your order to our Shipping Center”. What does this even mean? Locating my items? Just another delaying email.

Almost another week passes, then on 19/4/18 I receive an email saying “Your Order is on the way” and a link to a Royal Mail tracking number. This Royal Mail Tracking code has remained ‘Pending’ for almost another week. It would seem so many have had exactly the same experience. Another delaying tactic.

From order placement on the 7/3/18 to now 25/4/2018 (7 weeks) I have had no personal communication – all generic messages that they must send out to everyone. This is totally unacceptable. Unfortunately, like many others I assumed they were a stand-up company based on their website - I wish I had checked TrustPilot before I placed the order. It’s seems so many other people have exactly the same problem. It sounds like people get a quicker response on TrustPilot reviews than they do anywhere else. I fully expect to be fobbed off with a generic response about my order and that I have been “communicated with throughout” or it is “within the stated timescales”. This is absolutely not the case on both counts.

I cannot believe a company like this is still in business and can continue get away with this, appalling.

I just hope that people read this (or one of the many other damning reviews) before placing their order. AVOID THIS COMPANY AND DO NOT ORDER FROM THIS WEBSITE.

Looks like I’ll be chasing this through the credit card company.

UPDATE (4/5/18): With almost another week that had passed without any movement on my order or the tracking number provided I had had enough. I cancelled my order on 1/5/18 and requested a refund. I got the most communication during my whole experience after I cancelled. They confirmed the cancellation right away. What a joke.

On the same day as cancelling I ordered another unit from a different company (BikeTart) and it arrived today (3 days later) it was also cheaper - just wish I had found this 2 months ago. A service that is worlds apart from TechSmartWear.

As of 4/5/18 I am now chasing my refund - which I see no reason why it wouldn't be instant. They take your money immediately and hold on to it throughout the weeks and weeks of delays and non-delivery yet can't process the refund straight away - another reason to avoid. Looks like I'll be chasing this too now!

I will also add that TechSmartWear reported my review to have it removed. I have seen this on a few others reviews. There was no good reason for it so it is back online - they clearly just wanted to remove and hide a genuine review of their terrible service.

If after reading this you still continue to purchase from them - good luck to you.

Garmin 920xt order confirmed cancelled on 23 March 2018 now comes the struggle for refund! Received email Confirming that I would Be refunded by last Friday, but still not received.

Good price. good product and service.

Fits well, looks attractive, and should last. It’s a windbreaker and not a coat.

Love my lavender fitbit. Positives - Not like all those masculine fitness trackers out there. It is definitely getting me moving a lot more. A very long battery life. Negative - I have had a issues syncing with the app, having to reset the app or phone a few times.

I cant stop raving about my dash pro headphones. They are the next revolution in earphones with music storage wireless capability and a long battery life. I havent tried swimming with them yet as im nervous something will happen but techsmartwear assured me it was possible. Sound is very good. Theyre expensive however the quality and features are amazing. Truly a great purchase for me.