TSW Reviews 

Good products, fast delivery and easy to purchase site. The prices are cheaper too.
Recommend the website

Great pair of goggles, the optical performance is superior in most conditions to what I had before. Thank you.

Great company with great customer service!

Delivery was not perfect but they kept me informed along the way. Would use again.

I ordered and paid for a Garmin sports watch on 11 Jan 18. It finally arrived on 21 Feb 18.

Frustrated by the delay, I had requested to cancel the order twice - once on 18 Jan 18 and again on 24 Jan 18. On neither occasion was this actioned.

If I had known it was going to take this long to deliver the item, I would have shopped elsewhere.

Techsmartwear informed me I would be compensated for the delay. It's now 6 Mar 18 and I've heard nothing more about this.

Do not buy anything from this company. Order a £300 garmin watch. 6 weeks later- no watch, no refund, no reply. This company do not honour your purchase and you will not get your money back. NEVER BUY FROM TECHSMARTWEAR.COM. originally posted on 02.March.18

TECHSMARTWEAR.COM you have been provided with the required details. I am still awaiting my refund. Still. 05 .March.18

On January 24th I ordered a Garmin watch as well. Now is March 3rd and they don't deliver. My order num: 3171

Hopefully, I can get my money back, but so far they have avoided the refund request.

I noticed from others reviews that they have had different excuses for not deliver... weather, customs, overseas shipment, in my case, it was unbelievable the excuse, it was because the battery was Li-ion content.... could you believe that!

I really have a bad experience as a customer, now I have learned the lesson with this company. Definitively never again will buy from them.

By the way, I´m in Sweden.

I live in Canada. Ordered a Garmin Watch on Jan 19 2018 It is now March 2. This now marks 6 weeks since the product was ordered. No update as to when to expect the order. I contact the company via email 3 days ago and still no response. I am wondering if I should contact my credit card company. Had I known all of this I would have just ordered it locally and spent the 20 extra dollars. Lesson learned, don't try to save money by purchasing from out of country. I decided to post here because I see the company has actually responded to customers and I am hoping they will be able to provide me an update.

They got a hold of me today with a promise for a shipping update Monday once the postal services get back to them. They have been short staffed with the poor weather and have apologized for the inconvenience. I will keep updating the review as things progress.

Techsmartwear contacted me again March 9th 2018

Indicated that the issue was with customs and they can get no updates as to the status of the delivery. They advised they would have a new watch shipped and I am awaiting a tracking ID.

UPDATE: After some back and forth I now have a shipment tracking ID as of March 21. Hopefully will see this product in the next two weeks and hopefully before my next race on April 8th.

Ordered a Garmin watch mid-Jan expecting delivery in 1 week. After 2 weeks still no delivery or update from the company. Chased them early Feb, they replied after a few days saying there were some issues with their delivery firm and I should expect delivery in the following days. 2 WEEKS later still nothing so I requested a cancellation and refund which has been processed, but ANOTHER 2 WEEKS on I still haven't received a refund. I have chased them twice with no reply. Extremely frustrated at this terrible service and the time I've wasted in chasing them. And still no answers or refund...!

Ordered a GPS Watch (order number #3265) nearly 3 weeks ago

Paid, told there was a 10 day delay. After 10 days Still not dispatched. Emails reply are generic telling me it will be dispatched shortly but I never receive the promised tracking number. I Have requested a refund. I question whether this is a legitimate site and suggest avoiding.

Update 6/3/18 -after reply below.

I’m not clear as to why you feel pleased the team are ‘corresponding’ with me using generic emails with no valuable information or insight. Still no tracking number/product/or any form of response to my request for cancellation and refund. This falls very very short of acceptable customer service in my opinion. Intresting that you provide no phone number on your site so that I can speak to anyone directly. Shameful.

Nice price. Website is user friendly.

NEVER GOT REFUND BACK. Bought snowboard pants in december 2017 with a discount. After a couple of weeks they tell me the discount isn't valid outside UK, and ask for more money. We agree to canceled the purchase. Now 2 months later I still haven't got any money back. And they never sent any product either.

Good service. Thank you!

My first purchase, I bought tri shorts that did not fit. I reported to customer service and the they went out of their way to get the right size out to me in time for a race. Thank you very much.

Ordered the Polar A370 seeing a good price. Had another fitness tracker that was poor quality so upgraded to this one. Interface took a little getting used to but now I love it. Package arrived in time and the setup was fairly simple. Very easy to connect it to the H10 chest strap. I’ve always respected Polar with their heritage and the Polar Flow App provides detailed information on my workouts. I do not like sleeping with anything on my wrist so I have not tested the sleep function. Long battery life is a real plus.

Live chat offered great customer service. Overall, my experience was very good, quick exchange and transaction. I will continue shopping with Techsmartwear

The best price I could find. Only standard delivery offered but arrived within the time advised.