TechStar - Castletroy, Limerick Reviews 56

Excellent service and help. John really helped me out with fixing and guiding me towards a new phone. He was so kind and helpful and quick. Highly recommend. I highly appreciate his help.

Excellent customer service and expertise in Castletroy branch!

Dealt with a gentleman called Brendan who could not be more helpful and professional and knew his facts.All staff in this store are brilliant.I highly recommend TechStar...

Excellent service, laptop fixed quickly and informed when ready. Highly recommend Techstar

Very happy with the service I received and the knowledge that Patrick had.

I ordered an iphone case with a cover paid for it in the shop left my details as you can see you contacted me for a review i did not get any phone call or email regarding the case so I went back
1. The gentleman could not find the order
2. He asked me who did I order it from I told him it was HIMSELF he said it was not from him
3. He then proceeded to look further and found the order and it WAS HIM I placed the order with
4. He eventually found it now it did not take him too long to be honest
5. He told me that the order I had placed was not available for me and proceeded to give me my money back
1 week later with my money in your account I find it is not available
VERY DISAPPOINTED
I have purchased gaming chairs and a gaming desk and other equipment from you
Thank you
I am not sure of the exact date of my visit

The staff went above and beyond to make sure I felt comfortable in the store. They were kind, caring and explained everything in detail to make sure I was informed. The phone had some speaker issues but the next day I returned and it was fixed in an hour. Exceptional customer service. Would highly recommend

Very good experience.

Good service and communication. Excellent customer service.

The lads in techstar were super helpful and kind. My phone was fixed within an hour and is like brand new.
Thank you

Excellent service - always helpful! Very friendly staff.

Fantastic service from the team at Castletroy shop Dublin Road. Promptly fixed my Samsung phone screen fitted new screen protector too. Highly recommend

Techstar gave me a clear diagnosis of what failed in the old phone
Explored the repair or replacement options with me clearly
When I chose a new phone which they had in stock , Techstar ( Felipe) set it up for me and transferred all my files including WhatsApp from old phone to new phone that's so helpful

Great, fast efficient, reasonable service
I have used TechStar before and I was delighted to see that they have maintained their standards. The staff are so friendly, helpful and professional. Today I was looked after by Eoin, and I was very pleased. I would highly recommend this company. Based at the Jetland Shopping Centre Limerick

Staff in castletroy Town center tecstar are friendly and helpful lovely to deal with

Good company,service and quality also shipping time.

TERRIBLE.

Took my phone to them to have the back screen glass repaired for which they charged me quite a large €250 for a purely aesthetic repair.

During this “repair” THEY broke my original front apple screen, which is a much more serious problem as it’s where all the abilities of the phone are used. They then replaced this for free (obviously) but with a non Apple part.

Upon receiving the phone back it was in a terrible condition almost from the outset. Firstly, the phone started overheating, which was never a problem before they broke the front glass. Secondly, the “repaired” front screen started to fall off, the adhesive they used had failed and the screen was literally hanging off the phone. I then proceeded to bring the phone back to have this repaired.

Upon returning to collect the “repaired” adhesive job, only a few days later did it begin to fall off again. This exact same process continued two or three more times, each time being assured the screen would be 100%. This was an exhausting process and extremely annoying.

Unfortunately, after getting the phone back for maybe the fourth or fifth time, I dropped it when I fell on a stairs and the (dodgy) front screen cracked (although this damage would NOT have occurred if the screen wasn’t hanging off for the millionth time). When going back to them, they then blamed the damage THEY caused on that recent fall, and were happy to charge me another 400/500€ to repair the screen and motherboard (which I suspect is what they damaged at the outset and was the reason for the overheating).

Upon completion of this job (which took them over a month to complete), I finally had the phone back. Only one hour after leaving their store I was treated to the finding that the screen was completely unresponsive to touch, this actually became comical at this stage 😂

I then returned it to them the next day, (now maybe my sixth or seventh time returning due to improper work carried out) and they sent it off for another month or so.

I brought them the phone on the 18th of August for the back glass repair, and after all this trouble, I finally got the phone back in acceptable (not even 100% - as screen still slightly buggy at times) condition on the 22nd of November.

The staff were also extremely unapologetic, especially the manager, who was quite rude and blamed me outright for the issues THEY started.

An absolute joke of a shop, would avoid at all cost.

Bought a Genesis Gaming chair last year. Needs a repair to the base already, no body working at TechStar could help me source a repair.

I hate to leave a bad review but if I had read all the reviews here I would never have got my phone screen replaced here ,in December 22,Eoin left a review he got his Huawei screen replaced and within 12 hours it cracked exactly the same happened to my phone , lucky I had an up grade but was getting it repaired to give to my son ,i rang the store in Castle Troy shopping centre and told them it was not used I had it in my pocket ,I was told that may be my pocket hit something and there was nothing they could do ,at the bottom of the screen on the P20 pro there is an activation button and this is where the cracks radiated from come on guys it was not dropped more like not fitted properly anyway I urge everyone READ THE REVIEWS GO BACK AS FAR AS YOU CAN ,am very disappointed and it cost 190 euro , customer service nonexistent

I go to Tech star in Castletroy for all my electronic issues and devices, they never fail to deliver on service. Priced very well too. I choose to Support Irish based local buisness first.