Teemill Reviews 4,198

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 720 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, including t-shirts, hoodies, and jumpers, noting their comfort, good fit, and pleasant colors. Many people also highlight the superb customer service, describing it as responsive, helpful, and quick to resolve issues like wrong sizes, missing items, or delivery problems. The ordering process is often found to be easy, and the company's ethical approach to sustainability is highly appreciated by consumers. However, some customers experienced issues with product quality, such as lighter colored items shrinking, stitching defects, or items arriving with marks or holes. There were also instances of slow customer service responses, missing orders, or delivery delays, particularly for time-sensitive bulk orders, leading to frustration for some. Additionally, a few people noted difficulties with sizing, especially regarding international conversions, and limited mock-up options for women in the free membership.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with many praising the excellent quality of... See more

Customer service

People report positive experiences with customer service, highlighting excellent, professional, and helpful... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report quick order processing and delivery,... See more

Quality

Consumers generally express satisfaction with product quality, frequently praising the excellent quality of... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick turnaround... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love Rapanui's clothes, which are great quality and pleasant colours. They are good value too, especially if bought in multiples. I would like better access to my account, but I have found customer... See more

Rated 4 out of 5 stars

Order placing is very easy, but not being able to combine ReMill codes with other discounts is a bit naughty. Customer services responses when you need them are really slow initially, nowhere... See more

Company replied

Rated 5 out of 5 stars

Could not rate Teemill highly enough. Easy to build your store, wide range of QUALITY products (I’ve had the samples myself and love wearing the T-shirts and Hoodies!), excellent range of useful plugi... See more

Rated 5 out of 5 stars

Excellently customer service. Ordered wrong size, sent back for an exchange but I made an error of not clicking the right options but they reached out to double check it was correct which it wasnt the... See more


Company details

  1. Printed clothing store

Written by the company

Teemill is a website package for selling t-shirts online. You get a customisable store and when your designs sell, we print and ship direct. It's Free!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience so far

Great experience so far! I'm very happy with the print quality. I hope you're seeing enough demand from European customers to maybe consider shipping from within the EU. Keep up the good work!

26 March 2026
Unprompted review
Teemill logo

Reply from Teemill

Thank you Sophie we really appreciate you taking the time to leave us your feedback and for the 5 stars - it really means a lot to us.

Rated 5 out of 5 stars

Very happy with the experience

My query was resolved and the interaction was friendly and prompt. I purchase as much as possible from Rapanui as I am completely on board with the mission.

24 March 2026
Unprompted review
Teemill logo

Reply from Teemill

Great to hear that our customer service team were on hand to help with your query, thanks for sharing your feedback and for your support of our brand. We look forward to welcoming you back again soon.

Rated 4 out of 5 stars

I can see the user friendlyness of the…

I can see the user friendlyness of the site and the great set up for someone like me to get started.
Brilliant opportunity.
I have some web building insight, but find certain things tricky like creating and linking to the correct areas. I can link to men , women but on the buttons along the top, like IWeb the womens button does not contain any items. The large men, women buttons under the bold heading, do goto a specific t shirt shirt, whereas id link to a list. Ill be working on correcting this, if possible. But could be great will be. Just teething problems.

25 March 2026
Unprompted review
Rated 4 out of 5 stars

A great platform that's affordable for…

A great platform that's affordable for startups, pretty straight forward to setup once you've had a read through and watched a few videos, it's taking a while to get website active as im working at steady pace around everything else, I've purchased a few samples and the print quality is very good.
once im happy with all my designs and got plenty to go live, im really looking forward to getting everything moving in the right direction

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Really poor customer service

Really poor customer service. Never reply to you. Will be closing my account shortly

18 March 2026
Unprompted review
Teemill logo

Reply from Teemill

Thank you for leaving us your feedback Craig, so sorry to hear of your disappointment with our service. To help us investigate this properly, and put things right, we've just sent you an information request via Trust Pilot. We look forward to hearing from you.

Update: Thanks so much for your reply and for confirming your contact details, I believe that my colleague Lily has called to assist and respond to your queries and any concerns that you have. Apologies again for any disappointment and frustration that you've experienced.

Rated 5 out of 5 stars

My TeeShirt went AWOL somewhere in…

My TeeShirt went AWOL somewhere in Germany….. BUT …. Max at Teemill Community Experience replied to my “complaint” promptly and gave me the option of a refund or send another. I chose send another! All good!!

24 March 2026
Unprompted review
Rated 2 out of 5 stars

Very slow customer service

I so wanted this to work but I’ve now placed two bulk orders that were both time sensitive - I placed them in plenty of time and both were late.

I ordered £2500 worth of stock for a trade show over two weeks in advance and it, fortunately, arrived the day before the show.

I’m currently waiting on another bulk delivery for a customer that was expected to arrive 4 days ago but still hasn’t arrived.

The worst part is the customer service response. Don’t get me wrong, everyone has been friendly and helpful - when they get back to you. The only method is via email and it takes days to reply. You can imagine this makes it very difficult when customers are asking questions and you can’t answer them as a business because you’re supplier has zero phone response or online chat.

24 March 2026
Unprompted review
Teemill logo

Reply from Teemill

Thank you for taking the time to share your experience Adam - we are sorry to hear of your disappointment. I see that a couple of my colleagues have been in contact to provide support and advice regarding the delivery status of your order. We do appreciate your frustration, particularly when you're working to a tight deadline.

As we print on demand, bulk orders such as yours can take longer to complete; however, please be assured that our print team do their best to complete them as quickly as possible, without compromising on the quality of the print. Our team turned this order around in 5 working days ahead of our normal timeframe estimates.

Our aim is to provide helpful and friendly support to all our customers, however we appreciate that delayed replies and limited contact options make situations like this even more stressful, and that’s something we're actively working to improve.

Thank you again for your feedback, it’s incredibly valuable in helping us improve both our delivery reliability and the level of support we provide. If we can be of further assistance, please do let us know.

Rated 5 out of 5 stars

We built Brighton & Hove's first community energy project

We don't make a profit on our shop as we just use it as a promotional tool for our Community Benefit Society. We built Brighton & Hove's first community energy project and after 15 year in renewables we had to find an ethical and sustainable merchandise supplier. Teemill ticks all our ESG boxes and for a reasonable price too!

24 March 2025
Unprompted review
Rated 5 out of 5 stars

I’m honestly so happy!

I’m honestly so happy with all the clothes. The quality is amazing and you can really feel the difference with the organic cotton. Everything is soft, breathable, and super comfortable to wear all day.
I love how simple and clean the styles are, especially the classic colors that go with everything. The fit feels just right and holds up well whether I’m relaxing or out and about.
Knowing it’s Fair Trade Certified and made with care makes it even better. Definitely one of my favorite go-to clothing shops right now. 💚

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Love Teemill

Love Teemill, easy to create designs and a fantastic range of products in so many different colours.
I created my first designs last week and my first sample tshirt arrived today.
Love it, highly recommended.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Shoddy workmanship

I ordered a t-shirt from Greenpeace, produced and sent via Teemill. It took a while to arrive and when I opened it I was shocked at the quality of the print. I reported it to customer services and received a reply saying that the print is distressed. Distressed? I was distressed that a £20 t-shirt was so poor. I can kind of accept that the lettering has a 'distressed' finish, but the rest of the design just has colours smudged across in the wrong places. Very poor.

7 March 2026
Unprompted review
Teemill logo

Reply from Teemill

Thank you for taking the time to leave us your feedback - so sorry to hear of your disappointment with your delivery experience and purchase.

As mentioned by my colleague and having reviewed The Pollinators T-shirt you ordered I can confirm that it is intentionally created with a distressed, vintage-style print effect. This includes variations in the colour and placement as part of the artwork itself, rather than being a printing fault.

I am sorry that on this occasion this design was not to your taste, please be assured your feedback is valued and will be shared with our Product Design Team for their review.

Rated 4 out of 5 stars

Great communication when contacted.

Had a slight issue with a print on a T shirt, sent back and refunded without any hassle, contacted the community experience team to see if there would be the same problem if I orders again, Helen dealt with the new order and made sure it was quality checked and fast tracked.
T shirt turned up next day and was perfect.
Great service and great communication.

20 March 2026
Unprompted review
Rated 4 out of 5 stars

Happy to have found you Teemill

I love everything that Teemill stands for, the quality of the products and prints are amazing too. There's so many more options on TeemillPro which I'd recommend. The help and support is fantastic and I would love this to be 5 stars (I hesitated) but I find some of the guides are outdated which makes it difficult to follow sometimes and causes delays with intergrations. And replies to email support can be slow which at the moment is delaying me setting up my social media shops. But they are still amazing and I'm so pleased I found them to help me build my brand.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I love the fact that Teemill are an ethical company

I love the fact that Teemill are an ethical company who do everything to make sure my products are too. I love having my own website that I can customise. The customer service is great. I’m happy to pay for the Teemill Pro account too, as it offers a lot to my business.

23 March 2026
Unprompted review
Rated 2 out of 5 stars

The Teemill free offering was going so well ……

The Teemill free offering was going so well … then I hit a limit of thirty products, with the only option being to upgrade to a Pro account for £8.25 pm., or stay put.

This surprised me, having enjoyed (and still doing so) unlimited product numbers with other print on demand suppliers, without charge. None of it’s really free, of course, with suppliers not unreasonably taking a cut from any / every sale.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Most sustainable and ethical drop ship provider

Teemill is the most sustainable and ethical drop shipping provider I could find, and it integrated seamlessly and easily with my online shop. The concept and commitment are amazing, and so is the quality and customer service!

22 March 2026
Unprompted review

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