Tegrino Studio Reviews 48

Reply from Tegrino Studio

Oct 5, 2023

Dear Cole,

Thank you for taking the time to leave us such a positive review! We're delighted to hear that you love our designs for Bang & Olufsen speakers and that you appreciate the value we offer.

At Tegrino Studio, we're committed to providing high-quality, aesthetically pleasing designs at competitive prices. We believe that everyone should have the opportunity to personalize and enhance their audio equipment to reflect their unique style.

Your recommendation means a lot to us, and we're grateful for your support. If you ever have any questions, need assistance, or want to explore more of our designs, please don't hesitate to reach out. We're here to help.

Thank you for choosing Tegrino Studio to elevate your audio experience. We look forward to serving you again in the future.

Best regards,

Tegrino Studio Customer Support

Reply from Tegrino Studio

Oct 5, 2023

Dear Tore,

Thank you for sharing your feedback with us. We're delighted to hear that you found our product excellent, and we greatly appreciate your kind words.

We apologize for any inconvenience you experienced with the shipping time. While we strive to deliver our products as quickly as possible, the standard free international shipping times can sometimes vary due to factors beyond our control. We appreciate your understanding in this matter. Next time you could choose our paid express option to ensure a shorter delivery time.

At Tegrino Studio, we're committed to providing high-quality products and responsive customer service. Your satisfaction is our top priority, and we're glad to hear that you received timely feedback from our team.

If you ever have any further questions or need assistance with anything in the future, please don't hesitate to reach out. We're here to help.

Thank you for choosing Tegrino Studio. We look forward to serving you again in the future.

Best regards,

Tegrino Studio Customer Support

Reply from Tegrino Studio

Oct 5, 2023

Dear Joël,

Thank you for your feedback, and we apologize for any confusion regarding the shipping location. We want to clarify that Tegrino Studio is based in Munich, Germany and we collaborates with talented designers from around the world, and to provide a diverse range of designs, we source our products from various locations, including certified manufacturers in Turkey, China, and Germany. These manufacturers have a track record of excellence and have supplied products for renowned brands like Disney and Michael Kors.

Our commitment to quality is paramount, and we use only the finest materials, inks, and fabrics to ensure the best possible results. We understand your concerns about import taxes, and if you are based in EU you should not been charged with any import tax, please contact us if you do. We will keep our promise to refund you any tax that should not occurred.

We genuinely value your satisfaction, and that's why we offer a 30-day return policy and provide a 2-year quality warranty. If you have any further questions or require assistance, please don't hesitate to contact us at shop@tegrino.com. Your feedback is essential to us, and we're here to ensure your shopping experience meets your expectations.

Thank you for choosing Tegrino Studio.

Warm regards,

Tegrino Studio Customer Support

Reply from Tegrino Studio

Oct 5, 2023

Dear Michel,

Thank you for taking the time to share your feedback with us, and we're genuinely sorry to hear about your experience with our products. We understand your concerns regarding the stitching on the BeoPlay A9 leggings.

Before your order was placed, we had extensive discussions regarding your request for discounts and how to minimize shipping costs for your order to be sent to the US. We worked hard to ensure your satisfaction and to provide you with the best possible deal. As part of your order, we included a complimentary set of BeoPlay A9 covers as a gift, allowing you to enjoy the complete experience.

Regarding the concerns about the stitching, our recommendation was based on providing the best visual experience when using the covers. When properly fitted and following the provided instructions, the stitching should not be visible from the outside, enhancing the overall appearance.

We deeply regret any inconvenience you've encountered, and we want to address your concerns promptly. Please know that we are actively looking into your case and are committed to finding an amicable solution. We value your satisfaction and take your feedback seriously.

If you have any further questions or need assistance with the return process, including the return shipping costs, please do not hesitate to contact us. We're here to help and ensure that your experience with Tegrino Studio meets your expectations.

Thank you for your understanding and for choosing Tegrino Studio.

Warm regards,

Tegrino Studio Customer Support

Reply from Tegrino Studio

Updated Oct 5, 2023

Dear Burak Ayan,

Thank you for your feedback, and we apologize for any confusion regarding our location. We want to clarify that Tegrino Studio is based in Munich, Germany and collaborates with talented designers from around the world, and to provide a diverse range of designs, we source our products from various locations, including certified manufacturers in Turkey, China, and Germany. These manufacturers have a track record of excellence and have supplied products for renowned brands like Disney and Michael Kors.

Our commitment to quality is paramount, and we use only the finest materials, inks, and fabrics to ensure the best possible results. We genuinely value your satisfaction, and that's why we offer a 30-day return policy and provide a 2-year quality warranty. If you have any further questions or require assistance, please don't hesitate to contact us at shop@tegrino.com. Your feedback is essential to us, and we're here to ensure your shopping experience meets your expectations.

Thank you for choosing Tegrino Studio.

Warm regards,
Tegrino Studio Customer Support

Reply from Tegrino Studio

Oct 5, 2023

Dear Richard,

Thank you for taking the time to leave a review. We're thrilled to hear that you received your B&O A9 cover quickly and that you're satisfied with the quality.

At Tegrino Studio, we take great pride in offering a wide variety of styles to suit every taste, and we're delighted to know that you're considering returning for more options in the future. We're committed to providing top-notch products and excellent customer service, so you can always expect the best from us.

Should you have any questions or require assistance with anything in the future, please feel free to reach out. We're here to help.

Thank you for choosing Tegrino Studio, and we look forward to serving you again soon.

Best regards,

Tegrino Studio Customer Support

Reply from Tegrino Studio

Oct 5, 2023

Dear LEEJUNGIN,

Thank you for your feedback, and we apologize for any confusion regarding our location. We want to clarify that Tegrino Studio is based in Munich, Germany and collaborates with talented designers from around the world, and to provide a diverse range of designs, we source our products from various locations, including certified manufacturers in Turkey, China, and Germany. These manufacturers have a track record of excellence and have supplied products for renowned brands like Disney and Michael Kors.

Our commitment to quality is paramount, and we use only the finest materials, inks, and fabrics to ensure the best possible results. We genuinely value your satisfaction, and that's why we offer a 30-day return policy and provide a 2-year quality warranty. If you have any further questions or require assistance, please don't hesitate to contact us at shop@tegrino.com. Your feedback is essential to us, and we're here to ensure your shopping experience meets your expectations.

Thank you for choosing Tegrino Studio.

Warm regards,
Tegrino Studio Customer Support

Reply from Tegrino Studio

Oct 5, 2023

Dear Keith,

Thank you so much for sharing your experience with us. We're absolutely thrilled to hear that you love the packaging and the covers you received for your Beoplay A9.

Our team at Tegrino Studio places great emphasis on ensuring that our products not only meet high-quality standards but also provide an exceptional unboxing experience. Your kind words about the premium feel of our packaging are greatly appreciated.

We're pleased that you found our pricing competitive and our covers to be a perfect fit for your Beoplay A9. At Tegrino Studio, we aim to offer top-notch products at affordable prices.

Your feedback regarding our customer service and tracking system warms our hearts. We're here to provide the best service possible, and it's wonderful to hear that you found our support and tracking information helpful.

Your review will indeed be valuable to other customers who may be considering Tegrino Studio for their B&O speakers. We truly appreciate your trust and hope to continue providing you with outstanding products and service.

If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here to assist you.

Thank you for choosing Tegrino Studio, and we look forward to serving you again soon.

Best regards,

Tegrino Studio Customer Support

Reply from Tegrino Studio

Oct 5, 2023

Dear Nickson,

Thank you for taking the time to provide feedback on your recent experience with Tegrino Studio.

We're delighted to hear that you had an amazing and immediate support experience while chatting with our online team. Providing excellent and timely assistance is one of our top priorities, and we're glad to know that we met your expectations in this regard.

We sincerely apologize for any inconvenience you faced due to the website not being up-to-date. Our team is actively working to ensure that our website accurately reflects our current stock and product availability to prevent such issues in the future. Your feedback is invaluable in helping us improve in this area.

We also apologize for any confusion regarding the instructions for customizable covers. We understand that clarity in product customization is crucial, and we are continuously working to improve our instructions to make the process as straightforward as possible. Your feedback highlights areas where we need to enhance our communication.

We appreciate your patience and understanding in communicating your customization preferences with our chat team. Your input is instrumental in helping us refine our processes and provide a more seamless ordering experience for all customers.

If you ever decide to shop with us again, please don't hesitate to reach out if you have any questions or need further assistance. We're here to make your shopping experience as smooth as possible.

Thank you for choosing Tegrino Studio, and we look forward to serving you better in the future.

Best regards,

Tegrino Studio Customer Support

Reply from Tegrino Studio

Oct 5, 2023

Dear Francis,

We apologize for any inconvenience you experienced with the shipping time.

While we strive to deliver our products as quickly as possible, the standard free international shipping times can sometimes vary due to factors beyond our control. We appreciate your understanding in this matter. Next time you could choose our paid express option to ensure a shorter delivery time.

Thank you for bringing this to our attention. Your feedback helps us to identify areas for improvement, and we're grateful for the opportunity to serve you better in the future.

If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are here to assist you in any way we can.

Best regards,

Tegrino Studio Customer Support

Reply from Tegrino Studio

Oct 5, 2023

Dear Delighted,

Thank you for your kind review. We sincerely apologize for any inconvenience you experienced with the address issue, but we're delighted to hear that our team was able to resolve it and resend your A9 speaker cover to you.

At Tegrino Studio, we are committed to providing excellent service and delivering high-quality products to our customers. Your satisfaction is of utmost importance to us, and we appreciate your understanding and patience in this matter.

If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help.

Thank you for choosing Tegrino Studio, and we look forward to serving you again in the future!

Best regards,

Tegrino Studio Customer Support

Reply from Tegrino Studio

Oct 5, 2023

Dear Hyunsook,

We apologize for any inconvenience you've experienced regarding the review requests. It seems there might be an issue with Trustpilot's automated review system. We understand your concern, and we will do our best to communicate with them to address this issue and ensure you receive the appropriate assistance.

Rest assured, your satisfaction is important to us, and we value your feedback. If you have any concerns or questions about your order, please feel free to reach out to our customer support team at shop@tegrino.com, and we will be more than happy to assist you.

Once again, we apologize for any inconvenience this may have caused, and thank you for your understanding.

Best regards,

Tegrino Studio Customer Support

Reply from Tegrino Studio

Oct 5, 2023

Dear T.,

Thank you for your kind words! We're delighted to hear that your experience with us was smooth and hassle-free. Customer satisfaction is our top priority, and we're here to provide you with the best service possible.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. We're always here to help.

Thank you for choosing Tegrino Studio, and we look forward to serving you again in the future!

Best regards,

Tegrino Studio Customer Support

Reply from Tegrino Studio

Oct 5, 2023

Dear Mr L.,

Thank you for bringing this to our attention. We understand that variations in lighting conditions can affect how colors appear in photos compared to real life. We appreciate your understanding that we aim to provide you with accurate representations of our products in various lighting scenarios to help set realistic expectations.

If you have any specific questions or concerns about a particular product's color or appearance, please feel free to reach out to us. We're here to assist you and ensure that you're completely satisfied with your purchase.

Your feedback is valuable to us, and we continuously strive to improve our services. If there's anything else we can assist you with, please don't hesitate to let us know.

Thank you for choosing Tegrino Studio, and we hope you enjoy your products.

Best regards,

Tegrino Studio Customer Support

Reply from Tegrino Studio

Oct 5, 2023

Dear Rob,

I'm sorry to hear that your item hasn't arrived despite the tracking status indicating delivery. This can sometimes happen due to various reasons, such as incorrect delivery information or issues with the courier.

To resolve this issue, I recommend taking the following steps:

Check Your Delivery Address: Double-check that the delivery address you provided is correct and matches the address used for previous successful deliveries.

Check with Neighbors: Sometimes, delivery personnel may leave packages with neighbors if they are unable to reach you. Check with your neighbors to see if they received the package on your behalf.

Contact the Courier: If your tracking status indicates that the item was delivered but you haven't received it, contact the courier service directly. They may be able to provide more information about the delivery, including the delivery location and recipient's name.

Contact Us: If you're unable to resolve the issue with the courier, please contact our customer support team at shop@tegrino.com. We will assist you in investigating the matter and finding a solution, which may include reshipping the item or issuing a refund if necessary.

We apologize for any inconvenience this may have caused and appreciate your patience and cooperation in resolving this matter.

Best regards,

Tegrino Studio Customer Support