Teifihealth Reviews 

362
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and professional medical team for creating a welcoming, calm, and reassuring environment during visits. People also appreciate the efficient online booking system and prompt appointments that provide quick access to necessary healthcare services without delays. Reviewers highlight that doctors take plenty of time to listen carefully to concerns and explain medical results thoroughly. Some reviewers were not happy with occasional communication gaps after booking or felt that certain treatments did not provide a complete solution. A few consumers noted that follow-up details could sometimes be clearer to help them understand the next steps in their care.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that receptionists and medical... See more

Service

Reviewers highlight positive aspects of service, consistently praising the welcoming environment, prompt... See more

Customer service

Consumers find customer service to be positive, highlighting helpful receptionists and thorough... See more

User experience

Reviewers mention deep satisfaction regarding their user experience, highlighting clean surroundings and... See more

Booking process

People report high satisfaction with the booking process, highlighting a super easy and efficient online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The appointment started on time. The staff with whom I had contact were pleasant,polite and professional. Most people don’t like or enjoy going to see the doctor,but the building was well looked af... See more

Rated 5 out of 5 stars

Absolutely fantastic service!! My son was recently reviewed by Beth and her team. They were so patient and understanding and spent a lot of time explaining everything to him. He wasn't in any way rush... See more

Rated 5 out of 5 stars

I had my inital video consultation with Dr Nick , who referred me that day for further investigations . My results were delivered and discussed at length with me via telephone consultation with... See more

Rated 5 out of 5 stars

I’ve just had my third treatment of cryotherapy to remove sebaceous keratosis. So far I’ve had 30 treated, it does sting a bit, but don’t let that put you off, the results are worth it! I already ha... See more


Company details

  1. Clinic

Written by the company

Private Health Services in West Wales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(362)

156 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. About half an hour from arriving to leaving after cryotherapy treatment for a wart. Very quick and efficient service. It took less than 2 weeks for everything to heal. Much appreciated.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book

I was able to book an appointment online for the following day. Reception staff are friendly and welcoming, large, clean and comfortable area to wait for your appointment, which is not long because they keep good time here. Excellent service, thank you

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Healthcare - Exactly What you would Hope For.

I visited the surgery on two occasions.The surgery is located in a former bungalow so it sets the tone of being a warm friendly and relaxed environment. I have to say all the staff I dealt with were exceptional in terms of efficiency, professionalism and friendliness. They had time for you and explained everything thoroughly point by point. I was welcome to ask anything I wanted and was provided with clear and direct answers. Perfect. It all made a big difference. A proper, professional service. 10/10 — Highly recommend which is not something I would usually do.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Really nice clinic & staff

Really nice clinic, easy parking.
Staff really friendly and totally put me at ease went above and beyond as a nervous patient.
Highly recommended

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Holiday vaccinations

I used Teifihealth for my holiday vaccinations. The whole process was very comprehensive and the nurse i saw was lovely, as well as being very thorough and knowledgeable. I would definitely recommend them.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Very easy to make an appointment, very helpful and pleasant staff, made to feel very comfortable and every question I asked of anybody was answered in full and respectfully with no feeling of time constraints. I had the Gold Medical, I was a little anxious for the results but all staff made me feel very much at ease and Dr Burtenshaw went through the results very clearly and fully with no rush and happily answered all my questions including some that were not to do with my medical, such an excellent service, will definitely use them again,.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

First class facilities, staff and treatment

Super easy booking system and I got the appointment I required without any delay. All the staff I met were very warm and friendly. It doesn’t feel like a medical facility - bright, clean, comfortable and without the medial smell . But most importantly the treatment I received was first class. Will definitely use again in the future should the need arise.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

The staff were brilliant throughout

A really welcoming and thoughtfully designed space with excellent facilities and outstanding service.

The staff were brilliant throughout – kind, sympathetic, professional, and genuinely caring. From the moment I arrived, I felt listened to and treated with compassion and respect.

It made what could have been a stressful experience feel much easier, and I'm very grateful for the care and support I received.

19 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look