TekSavvy Solutions Inc. Reviews 396

It cannot get worse. Well, I suppose if it NEVER worked it would be worse. Internet cuts out god knows how many times a day. It’s completely pathetic. Granted, if I do a hard reboot it typically (but by no means always) starts working. But for how long? A couple of hours if lucky, and then the same thing all over again. AND, when I do reboot, it can up to 15-20 minutes to work. Seriously.

I’ve been battling with customer service for compensation and they are cheap asses and won’t take responsibility. I have ended services with them and will never ever go back.

And I guarantee you they will be going out of business so don’t spend your money or you will lose it.

DO NOT USE THEIR SERVICES. Honestly. Just don’t.

I live in SSM ON and was just recently a customer of the TekSavvy Internet Service Provider.

Yesterday, my services were discontinued b/c they said my bill was over-due.

Since receiving internet services from TekSavvy, I had paid over and above what I owed every month, with the exception of part of December and all of January, due to the fact that since about the 2nd week of December, my internet was disrupted daily, every hour, and would last no less than 5-minutes each time.

This cut me off with clients while working from my home computer which was a great embarrassment to me, as you can imagine.

I had called TekSavvy and had done troubleshooting over the phone with technical support personnel numerous times, however, this proved to be only a temporary fix.

They sent a technician out to my home, he did a few minor repairs and check the connection of the wires coming into my house, as I live in a co-op.

I had received an automated phone call advising me that my services would be suspended for non-payment.

I then phoned TekSavvy and informed them that it was not my intention not to pay my bill; however, I was not going to pay for unreliable or services I never received either, and told them I should rightfully be receiving a credit on my bill for the substandard service I had received.

The CSR then informed me that TekSavvy did not offer credits on customer accounts. So, I then requested a supervisor, as I believed I deserved to have my account credited due to the fact that I had so many issues, that were not resolved with their troubleshooting or with the technician who attended my home.

I spoke with a supervisor and they said the same thing, that TekSavvy did not offer credits to customer accounts, and it was at this point I got angry and rightfully so!

I informed this supervisor, that prior to my internet turning to crap all of sudden, for no apparent reason, I HAD BEEN paying my bill monthly.

I was only receiving internet with no other services that came up to $34.95, with the 24-month introductory plan/offer i was given when I hooked the services up.

However, I was paying $40.00 every month, which is a $5.05 difference every month I paid since my first bill, so that i would not get into arrears, i had that safety net for myself.

I am now wondering why that extra $5.05/month that I had been paying to keep my account out of arrears wasn't credited to my account.. and this is why I am contacting the Competition Bureau.

I do not believe what happened to me was right in any respect. Now, I'm completely without internet services,

The little company that prioritized customers has caved. For the most part, other than the occasional internet outage or modem issue over the past decade, things were pretty good...until they hiked our fees with no ability to negotiate a better rate, as had been the case for years.
There's a lot to be said for companies that recognize customer loyalty, but Teksavvy has decided to abandon that practice. Needless to say, we've cancelled our services and have signed on with a different provider, and we won't be going back.

I'm sitting in Mexico on a vacation and I have zero access to my Teksavvy email. This worked in past years and now it's broken. Teksavvy refuses to help (i.e. forward my Teksavvy email to my gmail account which does works in Mexico). Zero customer support on this. I need to migrate to another service provider. Avoid Teksavvy. Get yourself an international service that cares about customers.

After 5 years with another provided, I decided to give Teksavvy a try, since their price was much better. After one week with Teksavvy I can say that this is the worse internet provider I ever used. So far, I had to restart my router at least 5 times (in a single week) due to internet simply stopping for most of my devices. This never happened with my previous providers. 5 downtimes in a single week, is really disappointing. No wonder why they charge such a lower price compared to the other providers out there. In the end, it was just a huge waste of time for me.. cancelling a provider I have been with for 5 years, returning their hardware, just to call them back now and get a new contract and wait for the new hardware again. What a waste of time.

FALSE ADVERTISING
SCAMMERS

Their fibre pack is supposed to be 1.5gbps, but the router is only capable of producing 700 Mbps. they're literally giving less than half of what they're claiming to sell to everyone. This is straight up legitimate fraud. How dare you.

Obvious third party field service techs (Rogers)
come and don't fix the problem, they then leave
without saying anything - saying they'll be right
back. Teksavvy then blames them by saying they
hire third party service techs and they hold no
accountability for scamming their customers. I
pay 160$ a month to get 1000mbps and get only
74mpbs, which should be illegal and considered
criminal, certainly considering I've been paying
this for over three years and have tried many
times to call and report this. They don't even
know how to fix the issue, multiple times they've
sent out techs that don't know what the issue is
when I literally have told them and even worse,
the customer service reps on the phone have no
idea how to do anything, other than follow their
script. I worked as a customer service rep at Bell
and this is appalling. The reps go to a supervisor
and the supervisor obviously doesn't know what
they're doing and instead of asking their
managers - they hang up on me or make me wait
on the line, making sure I hang up. This has
happened countless times now, they don't want
to actually get someone who knows how to fix the
problem and it's become apparent that most of
them don't actually know how to do anything,
other than to read the script they're given. They
had to have lied about their credentials because
this is very disturbing, the most disgusting part is
that the managers hiring them don't do any sort of
background check or check the authenticity of the
referrals they are given. I really hope they get
looked into because they are scamming millions
of people every single month.

I have been a long standing customer who was disconnected after 45 days of late payment. I had an issue with my credit card and was waiting for a new one. I called them and they were going to charge me $200 to re-connect. That’s when I went over to EBOX. Ebox has a solid reputation and no connection fees. I was a faithful Tek Savvy customer of at least ten years.
Thats how you treat loyal customers?
Very poor!

I have to unplug my modem at least once a day because the wifi stops working. The download speeds are a quarter of what I’m paying for, they sent a tech to ‘fix it’ and it’s just as bad as before and customer service isn’t replying to my emails…

I've been using Teksavvy since 2012. It doesn't matter. Customer loyalty isn't a thing with them. They have threatened to cut me off over as little as $20 owing. I pay $75 a month for very average internet service. At the end of December 2025, I paid $55 because money has been so tight. I had already spoken to a rep in Chatham about how their collections department is too quick to jump on long time customers for small amounts of money owing and he promised to make a note so that I wouldn't experience that automated call threatening to cut off my service without giving me even two weeks to make the rest of the pymt. Obviously nothing was done because I still received the call. The automated message was cut off so all I heard on voicemail was "This is Teksavvy..." I paid the rest today but it's just a bad vibe knowing that customer loyalty and a very consistent payment history makes no difference to then. $75 is a lot to pay for internet; they need to treat their customers better. I tried to go with another provider but they had to drill a hole and my landlord is an a$$ and I would've had to have his approval. I couldn't be bothered with the hassle of changing providers, so they need to improve.

I’m really disappointed with my experience overall.

Due to multiple delivery issues on your side, my equipment was sent twice to the wrong address. Because of this, I was without internet service for over a month, which was extremely inconvenient. Unfortunately, I was still charged during this period, even though I wasn’t able to use the service.

I’ve been a loyal customer for a couple of years and have been paying around $60 per month. At the same time, your website advertises the same plan for $30. When I contacted customer support, I was promised my bill would be reduced to $40, but this adjustment never happened and I continued to be charged the higher amount.

I eventually canceled and attempted to restart the same plan, but the issue was never properly resolved. Overall, this has been a frustrating experience, especially as a long-term customer.

I hope the company can improve its customer service, billing transparency, and internal processes moving forward.

⭐ 1-Star Review

I am absolutely appalled by the way this company handles refunds and treats loyal customers. I was explicitly told my refund would be issued by cheque, only to discover—after calling back a month later—that it had actually been processed to a prepaid card I no longer had. Had I been given accurate information from the start, I could have told the representative that the prepaid card was discarded after use and requested the refund go to my regular card instead.

When I called to address the issue, I was told it was “policy” to mislead customers by saying refunds are issued by cheque rather than providing the correct information. That alone is shocking. But it got worse. The supervisor refused to correct the mistake and insisted that I should absorb the loss of $209 because the company “shouldn’t suffer” for their own error.

Up until this experience, I had spoken positively about this company. I prepaid my bills months in advance and considered myself a reliable, loyal customer. After this, I can confidently say I will never prepay with them again. Their willingness to lie, their refusal to take responsibility, and their complete disregard for customer fairness is disgusting.

This company has shown me that they value neither honesty nor their customers. I am deeply disappointed and will be taking my business elsewhere.

I have had non-stop connection issues since the get go.
I've called in multiple times and usually get met with "a tech was already there" or "are you sure?"
I'm paying for a service that should work.

When they finally said they will put a ticket but since its intermittent issues, we cant promise a technician. Like wtf.

Definitely DO NOT recommend.

The internet is terrible and the customer service is even worse. Agents will claim they never had a call with you and never document anything to minimize submitting tickets for in person help. It’s so frustrating, your internet won’t even show up for weeks on end and all they ask is why you didn’t call sooner, or you don’t have enough evidence on file to submit a ticket yet. My internet hasn’t been working for weeks how much evidence do you need?

I had been with Telus for decades and have experienced very good internet performance. Now, since I did not need higher bandwidth just for home security, I shopped around for low cost and reliable internet service, especially since I am at location only on occasion. I had this Teksavvy service installed on 28 November '25.
Started experiencing no connectivity for a couple of days as of about 02 Jan. I went to location on 05 Jan and rebooted the modem and was able to establish a connection. This is not acceptable since I need this service for the security system when I am away.
Called 05 Jan: The Tech Support person was helpful in troubleshooting the issue and confirmed signal drops a few times on different days. A Tech dispatch was schedule for 08 Jan. I arranged for access to the electrical room through property management.
08 Jan: Attended at location and called Teksavvy at the scheduled time to be told that the Tech dispatch was cancelled. Tech support was not sure why I was not informed and said that Rogers had cancelled the dispatch. A Tech dispatch was then scheduled for 10 Jan with a promise of confirmation by email ahead of time.
09 Jan: Being proactive, I called Teksavvy to confirm since I had yet to receive a confirmation email. The Support person looked into it and promised an email would be forthcoming.
10 Jan: No email and no confirmation about anything.
I have a busy schedule and am not a happy customer. I intent to follow up on this as I get time and will update in here as know more. Fortunately, no signal drops to my knowledge in the meantime.

14 Jan: Called and asked to speak with a Manager since the Support person who answered could not even recover the details of the previous calls. A Supervisor took the call saying the Manager is the 2nd level. This being strike 2, it is unlikely that it will go to a 2nd level if I establish a connection with another provider and cancel this one. The Supervisor also confirmed errors/drops on the 10th and 11th Jan. They will monitor it everyday to determine next steps.
All in all this is not reliable service. To say that it is dependent on Rogers is not what I pay for. I might as well go back to Telus (never Rogers).
14 Jan: Called and asked to speak with a Manager since the Support person who answered could not even recover the details of the previous calls. A Supervisor took the call saying the Manager escalation is the 2nd level. This being strike 2, it is unlikely that it will go to a 2nd level if I establish a connection with another provider and cancel this one. The Supervisor also confirmed errors/drops on the 10th and 11th Jan. They will monitor it everyday to determine next steps.
All in all this is not reliable service. To say that it is dependent on Rogers is not what I pay for. I might as well go back to Telus (never Rogers).

16 Jan Update:
I was at location to reset the modem to factory settings per Support person RD via Facebook. Apparently, Rogers would not do any further investigation until after the reset. I am wondering why I was not informed of this after the initial dispatch was cancelled. Again even after another tech dispatch was cancelled as well.

I did the factory reset on 16 Jan and to confirm I called in. Although, the instructions to hold the reset button for more than 10 seconds did not show a reset as noted in my subsequent call. Tech Support said that there were 2 wireless connections showing - One as XXXX and another as XXXX 5G. The XXXX connection was the one which all of the equipment were connected to, but showed very poor train rates - per Tech Support description, "crappy"! I switched the connection to XXXX 5G. Will have to wait and see if it shows any errors and/or drops. If it proves to be a good connection over time, then the previous Support troubleshooting was very poor. And if so, it would have saved time and travel for me to location since I attend there infrequently. It is why I need to depend on the internet service for security monitoring.

I will see how things go for the next little while before deciding to switch providers, if needed.

They told me that the refund would come back to me by Check and then they refunded to my prepaid card without telling me and they told me that it was there policy not to tell people that it was being refunded to their card and to tell them I was being refunded to the Check, which is lying to the customers and resulted in me not getting my $200 refund

Once again. Like I've said many times. Reboot ever single day!!!!! 🤬 Connection time out? What the heck is that? I'm sick of this always going down. Day after day.

I needed tech support today and Sam was extremely helpful, patient and knowlegeable. The problem was not obvious, but she persevered and everything got sorted out. All her instructions were very clear, even for someone who is not at all 'tech savvy'. Thank you, Sam, for the excellent service!

Worst bloody internet provider.

This internet is always gonna crap out at the worst possible time. I missed a whole presentation because their internet is NOT consistent.

I'm tired of paying $88/month for 1000GB for this poor quality internet.

The day reps were ok/ night reps suck(Tina)the supervisors / lied/ I asked them to listen to original reps call with me / so they could honor her promise/ they did but pushed the mth back twice & charged me $30 extra. I'll be switching to ROGERS ASAP/ Elizabeth