Telegiganten.dk Reviews 350

Reply from Telegiganten.dk

4 days ago

Dear Asmin,

I must say that I'm quite surprised to see this review from you. From our perspective, we did everything in our power to save you money, actually.

As you say, you came in with a laptop whose charging port wasn't working. We agreed on a price of 799 kr. to repair this. Then, as we were working on your laptop, we came to the realization that you could use your USB-C port for charging and completely bypass the defective charging port. Instead of the original 799, we offered you a price of 499 kr. which would include our work and a powerful charger that works with your laptop.

Normally, this price would be 199 kr. for our work and 599 kr. for the charger for at total of 798 kr. But we offered you this at only 499 kr. (a discount of almost 300 kr.). We could have repaired the charging port for the agreed upon 799 kr. but we wanted to give you a cheaper option. You accepted this over the phone.

Then when you came to pick the laptop up, you suddenly didn't want to pay for the charger, at which point we charged you a fee for our work done and returned the laptop to you. Of course, that means that you didn't get the charger we offered you—you didn't want to pay for it.

You came in with a problem and we solved your problem, even offering you a cheaper solution. I'm not sure how that is a scam.

Perhaps you think that we should have charged you the full amount instead of trying to help you save money?

Take care.

Kind regards
Telegiganten

Reply from Telegiganten.dk

Feb 24, 2026

Dear customer,

I'm sorry to hear that you're so displeased with your experience with us.

I must say that I disagree with certain parts of your account.

You are absolutely correct in that you took your phone in for a screen replacement and that afterwards, the fingerprint sensor wasn't working. This is an issue that we haven't experienced with OnePlus phones (like yours) before and so we weren't equipped to solve it at that time. For this we are sorry.

We tried fixing it until almost halv an hour after our closing time at which time the person in charge explained that we fully intended to fix the problem (at no additional cost, of course) but that we wouldn't be able to at that time. At that point, you insisted on receiving your phone back, with the new screen, without paying. This was the issue that caused the escalation. You refused to accept that you either would need to pay for the screen (with our promise that we would fix the problem with the finger print) or leave the screen with us.

Afterwards, we ordered the tools we needed to fix the problem with your finger print. As mentioned above, this is a new issue to us and we needed additional tools to solve it. We talked to you several times on the phone and explained that it had been ordered and that we'd let you know when it arrived so you could come in and have it fixed. Every time we spoke, it turned into a long debate where you seemed to want us to magically fix it. We can't do magic. What we can do, is take responsibility for what happened and fix the problem when we are able to.

It's now been more than a week since we received the parts we needed and contacted you to fix it but you haven't been back or in touch.

I fully understand your frustration with needing to wait to have the problem solved, but we assured you—evertime we spoke—that we would solve it.

And we're still more than willing to. Contact us or come in with your phone and will take care of it.

Kind regards
Telegiganten

Reply from Telegiganten.dk

Jul 9, 2024

Kære Johnny,

Mange tak! Det er vi rigtig glade for at høre.

Venlig hilsen
Team Telegiganten

Reply from Telegiganten.dk

Jul 13, 2023

Dear Grigore,

I apologize deeply for the challenges you have experienced with the repair of your iPhone's camera. As a representative of the store, I would like to address your concerns.

Before the repair, you were informed that the replacement of the camera's back lens glass would not have any impact on the functionality or quality of the camera. The lens glass primarily serves to protect the lens from scratches and dirt.

It is unfortunate to hear that you encountered a missing protective cover and spots on the pictures after the repair. This is not in line with our expectations for a well-executed repair.

I want to assure you that we are committed to rectifying the situation and ensuring your satisfaction. I encourage you to contact us so that we can discuss the issue further and find an appropriate solution.

Regards

Telegiganten

Reply from Telegiganten.dk

May 18, 2022

Dear Arv
Thank you for your review.
We are very pleased that you are satisfied with our service :)
Best wishes
Team Telegiganten

Reply from Telegiganten.dk

Jan 19, 2022

Dear Basheer
Thank you for your review.
Telegiganten is open from 10-18 monday - friday and from 10-14 saturday.
Best wishes
Team Telegiganten

Reply from Telegiganten.dk

Apr 29, 2021

Hej Usman
Tusind tak for den flotte anmeldelse og de pæne ord.
De bedste hilsner
Team Telegiganten

Reply from Telegiganten.dk

Mar 3, 2021

Hej Randi
Tusind tak for den flotte anmeldelse og de fine ord.
Vi er glade for at du har haft en god oplevelse.
De bedste hilsner
Team Telegiganten

Reply from Telegiganten.dk

Nov 18, 2020

Dear Christoffer
The shipping company decides the deadlines. You can contact the shipping company if you are dissatisfied with the deadlines.
All our employees prioritize good customer service.
Respect and good service are some of our values.
Best regards
Team Telegiganten

Reply from Telegiganten.dk

Sep 7, 2020

Hej Christian

Tak for den gode anmeldelse.
Vi er glade for, at du har haft en god oplevelse hos os :)
Vi glæder os til at betjene dig igen.

Mvh
Telegiganten team

Reply from Telegiganten.dk

Sep 25, 2019

Hej Thomas tak for den gode anmeldelse.

MVH

Telegiganten Team