Template.Net Reviews 323

VI is awesome! 5/5 customer service

I received a very fast response and solution for my concern. Vi was very helpful in informing me of the websites uses and policies.

Great tool to do projects! So many options and easy to use. Amazing customer service especially with Rain who helped me a lot!

Vera was my customer service representative. She was prompt and supportive in addressing my needs.

The customer service team was incredibly efficient and responsive. My issue was resolved and my refund was processed all within the same day. Huge thanks to Vi for the prompt assistance and for quickly fixing my issue. Truly appreciate your help!

Useful templates for my work. Thanks a lot.

Used it once, since it was not what I was expecting, cancelled the subscription, 1 year after they tried to charge me once again even though it was showing there were no active subscriptions at the time. I contacted them and they said they were going to cancel the transaction however they still charge it later on. Had to cancel my card and request a refund. Customer service was also really bad.

Absolutely rubbish customer service. Be wary of the deceitful nature in which they bill - the cost is broken down monthly, but they charge you at an annual rate. Furthermore, there is no possible way to preview the templates without having an active subscription. I'm now out $150 for the year plus international fees. If I could give this company less than one star, I would. Be wary.

My progress got deleted 2 or 3 times, and once it was all finished I left it for the night and in the morning all the elements had moved, changed size… maybe I was doing something wrong, but I didn’t do anything out of the ordinary… the “file” just wouldn’t autosave properly.

Prompt response with a solution to the issue communicate.

Vera was outstanding. I was working a project for my class, and it unexpectedly disappeared one day. Utilizing the chat option a ticket was submitted and when I followed up, I was put in contact with Vera. I finally was able to retrieve the template thanks to Vera. I needed this template so bad.

Vi was prompt! Thank you.

I hit the chat button, and an agent came on immediately, named Vi. I asked a question and before I was done Vi provided an answer. It was a short and sweet interaction; straight to the point and just what I needed.

Rain in chat customer service was very helpful. He refunded the money due to an error. Thank you very much.

Very prompt response. Quicker than I imagined. I got what I needed almost in no time. Thanks. I will consider supporting you in the future.
Thank you for your prompt response.
It turned out you changed your service to sort of like Canva.
I didn't know until I checked what I can do now with your service.
I think the new service is amazing.
And due to the prompt service, I will consider subscribing again in the future.

Also a suggestion, maybe before you renew customers' subscription, you can notify your new service and urge them to try first.
Because customers have previous impression of you and may act accordingly, which doesn't justify your new effort.

Thank you again.

I found what I needed easily and using the template was also easy. Also the help i did came from Rain. She was fantastic and figured out how to correct my issue. She was very pleasant and professional and deserves a raise in pay!

Thank you rain for assisting me. You are very calm and manage my request immediately

I reached out to their chat and Vera helped me out on canceling the subscription and processing my refund.

I cancelled my subscription, but again they withdrew 60 $ from my card.

Helped me discover which account was charging to my card. Turned out to be an old account from a past job. They got it all cleared up for me!