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Champion Tower THREE GARDEN ROAD CENTRAL, HONG KONG, Hong Kong
I bought their advanced version of the music boxing machine, saying that the lights can follow the rhythm of the music. However, I found that it is necessary to play a rhythmic song to have this effect. When I play the soft music I usually listen to, the effect is not obvious. Everything else is ok, and the logistics are very fast.
I bought the pink one and they actually sent me a black one. Although the functions are the same, I really don't like that one. The customer service said they would send me a pink one within two days. Well, I had to wait again! I hope they won't make such stupid mistakes again.
Reply from Tempohit
Thank you for your feedback, and we deeply apologize for the inconvenience caused by our mistake in processing your order. We completely understand how frustrating it must have been to receive a different color than what you ordered.
We want to reassure you that the correct pink version has already been shipped, and the tracking number has been sent to your email. Please feel free to contact us if you have any issues with the delivery.
This mix-up was an isolated case, and we’ve taken immediate action to review and improve our order fulfillment process to ensure this does not happen again.
Thank you for your patience and understanding. As a token of our apology, we’d like to offer you a discount on your next order. Please don’t hesitate to reach out to our customer service team at support@tempohit.com for further assistance.
We value your support and look forward to providing you with a better experience in the future.
I was very surprised when I received the Tempohit music boxing machine. The sound effects and design are great! The atmosphere was great with families having fun together. The logistics speed is also very fast, very satisfied.
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