Tempur-Pedic Reviews 

Never again. I spent over 100 hours trying to get an exchange, then a return, with Tempurpedic. Employees didn't return calls, didn't do what they promised, & were severely lacking in communication with delivery people. I bought a ProAdapt mattress. It was unbearably hot & I exchanged it for ProBreeze (which I never got). They said I'd get a call to take payment and arrange delivery. Instead, they charged my credit card without my consent, never even called to schedule delivery, and overcharged me. I had to cancel my credit card for the fraudulent charge, and setting up delivery after I paid was nearly impossible. They denied they had my credit card number on file. Nobody knew who initiated the fraudulent charge - the store blamed customer service, customer service blamed the store, and everyone said they didn’t have my card on file. It took over a month to issue a $200 credit they said I'd get after I bought the mattress. Customer service blamed the store, and the store blamed customer service for being awful, once again. The store manager talked about how awful customer service is, and said they have huge mishaps regularly where customers end up with massive hassles. The delivery drivers broke my door (had to be replaced), and when they were going to exchange the mattress, delivery kept leaving me irate voicemails because I wasn’t home and apparently someone had scheduled delivery without informing me. The driver kept leaving angry voicemails, then said he was coming at 10:30 at night. I called police. The delivery driver never showed up. I told Tempurpedic I wanted a full refund & they needed to pick up their mattress. It took dozens of phone calls, the delivery drivers showed up countless times when I hadn’t even scheduled them and wasn’t even home. I finally scheduled pick up and they never arrived, twice. We bought a Saatva mattress and their customer service is excellent ~ we couldn’t be happier with it.

What a crappy company that deceived my wife and I when we were looking for a firm mattress. One year after purchasing the “firm” mattress it became very soft. We thought we were covered because we also purchased a 10 years warranty. When we opened a case with Tempur Pedic they stared referring to a policy requiring us to send pictures with a broom stick on top of the mattress. No matter how hard we tried, the pictures were not good enough. We stated that the mattress was causing us back pain and health issues. Tempur Pedic didn’t care. We requested that they send a technician to our home to verify our problem with the mattress and they rejected the request. This company never said anything about these requirements at the time of purchasing.

My wife and I bought a King sized Pro Adapt Medium Tempur Pedic bed 2.5 years ago. The bed was rock hard at first and we were ok with it as the sale rep informed us that the bed would adapt to us over time. Based on the explanation of the bed's technology, that made sense. The break in period took about a month. We had tolerable sleep with this mattress for some time but never the best of pleasure as it was hard to rotate on this bed and felt as though the bed literally enveloped you and had arms to hold you in place.

Unfortunately, this $4000 investment has not been worthy as the bed slumps, my wife and I both wake up with lower back pain and customer support has been less than stellar. First, they only communicate via email. They give determinations with no explanation. Ultimately, we have had the bed for less than 3 years and should have better quality in the product and a more empathetic, customer centric customer support team.

Please do not waste your money on these mattresses or a company that fails to do all possible to maintain the reasonable satisfaction of their customers.

Avoid this company. I've had two mattresses with the same issue, and they refuse to honor their warranty. They are not a reputable company.

We've been trying for over 5 weeks to get the proper pillows from our LMS order. Tempurpedic will not help at all.

Worst mattress I’ve ever purchased. You’re better off sleeping in a tent in the woods or on a yoga mat. The quality is beyond garbage. The one we received was slanted/ lopsided. Filed four warranty claims so far and they continue to deny, keep asking us to send “additional” pics ( sent 30 thus far). They stonewall un-satisfied customers hoping they go away.

Had this mattress for about 5 to 6 years when we started to see issues with it. I reached out because there was a slant/sag on the left side of the mattress, and it was pretty significant. I turned in the photos like they asked, and they just kept asking for more and more. They basically asked so much that I stopped submitting. Fast forward a year, and the mattress got worse. This time I went back through their warranty process prepared. I have submitted over 20 pictures, and they keep stringing me on, asking for more or saying I didn't do it right. The pictures are obvious, but nope, they still want more. I have lost all faith in tempur-pedic at this point. Their warranty is a sham/scam, and they will just drag you along until you quit. My recommendation is if you want to purchase this mattress, just know the warranty is garbage, and it will fail on you. I only wish they would allow me to upload my photos so you can all see them.

Bought a set of pillows from them. Worst pillows ever. Advertised as firm but hard as rock. They won't take it back saying no return policy on their item. They're going straight to trash. What a waste of my money! Save yourself a trouble and do no buy from them.

Tempur adapt topper is NOT 3 inches, even after letting it inflate fully, it is only 2.5 inches. SCAM

I have never experienced a company or executives try so hard and make up rules so they don’t have to lift a finger. I purchased the ergo pro smart base a little over a year ago and the motors started failing. Regular customer service was no help so I found a few email addresses for executives with the company. What an even worse experience. Rather then just do his job and stand behind the products an “executive “ Marty has made every excuse to not lift a finger and be lazy. Stay away from this company, very expensive lesson learned.

Tempur pedic sleep tracker poor performance. Sleep tracker processor failed to give true readings on sleep and malfunction frequently. Custoner service is of no help...they want me to solve problem when I exhausted all options. I need a technician but they refused to send one , even though I bought sleep tracker bed about 2 years ago. I cannot reset the processor that comes with bed and representatives are of little help. I paid $7000 for this poor product. Shame on tempur pedic...advertising is hyped. Give customers some real help and service to solve the multitude of proble.s with processor. I'm never buying any tempur pedic product again.

MOLD !!!! I bough temper pedic pro adept
Mattress less than 3 years ago for 4300$, and I shortly after I got hand legs and eels and I assume it’s connected to new house because I moved to wooden area I thought maybe it’s threes allergy but lately after my husband got exact the same .. since day, one, my mattress had waterproof protective mattress cover, and God knows why I decided to check inside in the product one day . I took off protector and 3 original layers on mattress and saw mold … I contacted customer support. They was very ignorant saying it’s my fault because I did a new proper exploitation. I’m not sure what is proper exploitation for the mattresses at this point ,because I had the water resistant mattress covered since day 1 and my house is brick with central AC unit no mold anywhere in my house. after I stated to dog I could multiple cases like that and million complains about back pain and other small things like broken zipper that they won’t even exchange. Looks like this company just a Scam. If you fall into their scam I would recommend to contact FTC and BBB.

I can honestly say the pro-adapt is the worst mattress I’ve ever slept on and I spent $4100 on it. Sags on both sides, hubs has back and neck problems due to it and I have tendinitis in both shoulders. Worst night sleep ever- wake up with both hands asleep. Upper arms in so much pain I can’t even reach to pull the sheets over me without excruciating pain. They don’t honor the warranty unless you have 3/4 of an inch sag or more. Don’t buy!

Beware buyers of Tempur Pedic mattresses. I bought top of the line. After a few years, the mattress started deteriorating. It is literally falling apart.

The warranty claim process is BS. Jump through a ton of stupid hoops. Then they denied the claim saying the mattress issues were my fault for not having a cover on top of the mattress. I literally supplied pictures of the mattress with the cover in perfect shape (no tears, rips, stains, etc.).

This company does not stand behind its products, and its products are subpar quality. If you want to avoid a mistake on a huge purchase, buy another brand.

Expensive mistake! I purchased the top of the line king model and within a year it was bowing on my side. When I called the company, they told me to do some irrelevant test with a broomstick. They denied anything was wrong and never got back to me after several attempts on my end to rectify. The store I purchased the mattress at was no help at all and pointed me back to the manufacturer. I even had my attorney write them and again, there was no answer.

I ordered a mattress directly from the Tempur Pedic website on Black Friday. The mattress was discounted roughly 30%. After receiving the mattress and sleeping on it for 4 nights I decided it was too hard and I wanted to exchange for the softer version. I was told by Tempur Pedic that the mattress was on final sale and can’t be returned or exchanged. I did not see this message anywhere when purchasing. I only knew it was a Black Friday deal. I’m willing to pay any exchange fee or difference in cost for l a new mattress. I told temper pedic I will pay any fees to get the mattress that we want. They said no and are not willing to work with me. It is a $3,900 mattress that I can’t sleep on. Please help make this right.

I will post this review on every Temperpedic review site and file a lawsuit against this company ! Purchased a mattress and bed frame 1/1/22 less than 3 years and both sides of the beds sagging , sent pictures and because the mattress has a stain they void warranty when that has nothing to do with the default . Just met with my lawyer to file a lawsuits for dishonest business practices .

I was a dedicated Sales Manager for Tempur-Pedic in Tucson at the Encantada Mall. I was given no training whatsoever and treated horribly at the end of my tenure. I am a native Tucsonan, my family being here for over 150 years. I do not recommend purchasing Tempur-Pedic as their margins to produce their product and what they are selling their “sleep systems” is ridiculous. Plus what they paid me and my employees was pennies on the huge amount they were making on each bed and base. We were not even paid commissions on their way over priced bedding especially their pillows. Imagine paying $280.00 for a pillow as a consumer. And then us the employees get nothing in return. Look at these reviews. More than half are of my stellar salesmanship and the excellent experience they received at Tempur-Pedic La Encantada. Look at the one most recent by Ms. Joan Prost who came back to my store because I was the best and even bought me lunch and invited me to Christmas dinner. I am a well respected person in my community and am telling you now Tucson do not spend the money on what they are asking you to pay for their products. I am here for the people I love so much in The Old Pueblo. Tempur-Pedic is definitely not here to give you “Undisturbed Sleep”. They are here for your money only! I am helping several of my friends as a consultant to purchase their beds. Saatva is the only company to look at and now so are my friends. They have the Seal of Approval of the American Chiropractic Association and Tempur-Pedic does not. And their prices are way better and have a superior product. Saatva is money well spent. Look them up.

After less than two years of ownership and care, our $4,000+ bed developed mold on the underside of the mattress. We reached out to tempurpedic for assistance and they did not help us out at all. I have not ever in my life been more frustrated with a company that I've purchased a product from. It would be one thing if we bought a $600 mattress and we were treated this way, but this is THE definitive mattress brand in the US.

Well, not anymore. I will be spreading the word wherever possible that this company is truly rotten. Will never purchase a Tempur product ever again.

Medium hybrid is not a medium but a firm as a rock mattress . Worse purchase ever . Body hurts everywhere .