Tempur-Pedic Reviews 

Tempur-Pedic warranty a scam. You will never get reimbursed for 3/4” sag. Customer service will keep asking for more photos, even though you have followed all their instructions. They have not offered any reimbursement even though I said I was willing to pay extra to upgrade to a hopefully better model. Nothing…(sound of crickets chirping). I have sent complaint to Better Business Bureau. I agree that there should be a class action suit against this company. They are overpriced and provide low quality under performing mattresses and promote a false warranty.

Purchased pro adapt mattress 3 years ago for $3699.00. Woke up on Friday paralyzed , spent my day in the ER. After morphine returned home and unzipped the mattress cover and there was a 2 x 2 foot rip in the foam, that’s where my hip was for at least 6 months. I’ve been tossing and turning for a while with lower back pain. Took pictures and was denied warranty because I didn’t purchase their base. Our bed is solid wood with drawers underneath. There is no way this 4000 dollar bed caused the foam to split. I’ve been sleeping in my flexsteel recliner and actually sleep all night. Actually wake up with energy. The best part is we still owe 1400 dollars on this piece if sh$t. The bed doesn’t even last the payment plan. Warranty is as useless as the people that wrote it.

The mattress is nice. But the warranty is a pain in the ass. They want you to pay $175 to ship the replacement mattress. If it’s a manufactured defect that should be on them. Although they cover most of the mattress they don’t cover it all. Last, there is no phone number for the warranty department, escalations is always off, and the customer service representatives don’t have any knowledge. All you can do is email and hope. Had I known that information prior to making a purchase I would not have bought. Sleep number is just as good and they actually have people you can speak with.

Purchased Queen mattress and adjustable bed frame in November. It has not helped us sleep better. You cannot use a bed warmer because it's supposed to respond to your own body heat. We do not like to climb into a cold bed on winter nights. The dimensions of a Queen should be 60"x80" and this mattress is inches smaller in both length and width. The guaranteed return only applies to the mattress itself, not the frame, so we are out more than half the cost of the bed plus $175 return fee. Very unsatisfactory experience, so we are glad to have kept our Sleep Number bed.

It is a scam, I should have read this review before the purchase. I wonder who gave it 5 stars and good reviews. I bought mattress topper to make my bed comfortable. The sales people in the store couldn’t stop laughing when I asked for a mattress topper that fits TP mattress.
Here is what they said “Our warranty only covers permanent visible indentations of the mattress that measure 3/4" or greater without any weight or applied pressure. According to the photos you have provided, your mattress does not meet these requirements”.

Tempurpedic mattresses are branded and marketed to give a false impression of a great mattress with superb warranty. FALSE! Do not buy Tempurpedic# if you want a decent mattress with a fair warranty. It is the worst sleep I have ever had as the mattress has no support and a large sag after 3 months use! The tempur material is very firm and stiff, yet the mattress has poor support! When you dig for authentic reviews you will find that nobody seems to get to claim the warranty despite following directions and having legitimate defects in the mattress. Do NOT fall for the hype and buy another brand with a much lower price and much better product! You will have no recourse after a short 90 day trial so save yourself from spending thousands of dollars by falling for the hype. Do NOT purchase a tempurpedic# The product, pricing, trial period and warranty are inferior to almost any other brand. I spent neatly $3,000 for a twin XL mattress and now I have back, neck and hip pain and wake up many times. I slept through the night on my old mattress and highly regret this purchase and the fact I am out thousands of dollars after a few months of no sleep. I am shopping now for another mattress with a generous trial period and few complaints. Do NOT buy tempur-pedic! Tempurpedic#, Tempur-pedic#, tempurpedicmattresses#, reviewstempurpedic#, reviewstempur-pedic#

Purchased off the Tempur-Pedic website a "cloud". Ordered and recieved a very uncomfortable, defective and overpriced mattress. The mattress would not expand to the proper size or shape. After constant communication and them trying to convince me to try a different mattress, after weeks they finally agreed to pick it up for a refund. The customer(me) has to pay $175.00 for them to pick up their defective product. I was told they would issue the refund the day it was picked up and ten days later still no refund for a $1600.00 item. They do not stand behind there product, are not genuine with the reviews on there website as mine was never published or provide any sense of customer satisfaction. I 100% do not recommend. I also purchased my kids a Tulo mattress for a quarter of the price which is more comfortable and supportive. Stay away from Tempur-Pedic.

It has taken me about 3 months of constant phone calls to get my sunken, marshmallow-soft, back destroying 90-night mattress exchange (which I am paying them an EXTRA couple grand for). They double-charged me for the exchange, told me they had no record of double charging me (which I had to call 3 times about to get reversed). Now the delivery company they've used has been dragging their feet with my mattress at their warehouse for 3 solid weeks. If I could go back and buy literally anything else, I would.

Do not buy this brand under any circumstances. They do not warranty their product.
Only nine years into a twenty five warranty and the bed makes you feel worse than when you go to bed. It has collapsed in several areas over and inch and makes you roll into the middle.
The warranty group is third party and only know how to send out form letters giving several reason why they deny all claims.
Very shady company indeed, if I could give less than one star I would.

Ordered the wrong size Cal King instead of reg King - Christmas gift. I didn’t open the box or packaging. No returns/exchanges even if unopened. Ridiculous. Never ordering Tempurpedic sheets again. There are other choices that are as good or better considering this lack of customer support and the price paid. Shop around. They’re good however, not that good. Get over yourselves.

DO NOT BUY FROM THIS COMPANY! I WISH I'D SEEN THESE OR OTHER REVIEWS LIKE THESE BEFORE PURCHASING. I purchased the Tempur-Pedic ProAdapt Queen mattress and base. $4,000.00 of JUNK I filed a claim with the BBB which was dismissed.
I was told by the authorized dealer it came with a 10-year warranty. We have had dip problems previously w/inexpensive mattresses so we made sure to ask about dips being covered. Three years later we STILL make payments on the product due to purchasing what we were told was "an investment."

My husband and I both suffer from arthritis and I am now seeing a chiropractor due to hip and back problems. I am a side sleeper and my hips fall into a sunken dip. Upon my body's pressure it sinks further leaving my body laying more unlevel, which worsens my pain.

Upon filing a warranty claim the middle of Oct. 2022 I was asked to submit a few pics without linens which do not fully show problem easily on a pure white mattress. After finding assistance to strip, lift the mattress and take pics w/a quarter placed against a broomstick, I was told the pics weren't telling enough and they requested more. I recruited assistance again to do the same. I submitted not only what they asked but pics w/linens through the email to better show problem area. They then informed me we didn't qualify to have the warranty honored and offered a "special" 40 off of new mattress rate which would also include surrendering the one we're still paying on. My email warranty contact was made with Dani T. who was friendly but had to require a lot to do the right thing.

Watch out for the non-customer service policy of no return on adjustable bed frames. I have not had mine for 6 months. The foot portion on one side does not work already. We wanted to exchange for the one with lower model since the pillow tilt does not operate independently. They just say that is the policy but do not offer any assistance. This is not a very customer pleasing policy.

We have had a temper pedi bed. Split mattress and base. Both sides of the base went out massage went out. In 2 months. Technician came out and can not fix it. I would never recommend this product. Out thousands of dollars.

I purchased a topper from Tempur-pedic at 20% off. Eleven days later, they sent me an email ad showing 40% off the same topper. I have been unable to get any real assistance from this company. I should receive a refund of an addition 20% since this ad was less than 30 days from the date I ordered. Their customer service is bull!!

Also, this topper was an additional $60 and was suppose to help me keep cooler. This is also bull. I haven't experience being any cooler with this topper.

Don't buy from this company - - they don't live up to their so-called "Excellent Customer Service"

First of all I would like to state that in all my attempts, which are many, to speak with a customer service representative, I have had absolutely no success; no call back has ever come, despite leaving many messages over 12 months. This level of customer (dis)service has been hugely disappointing.

Second, we invested in Tempur bedding because we believed the bed was one of the most supportive on the market with a strong reputation for standing by its product over the long term. However, it did not take long for depressions and holes to develop in the hip area. We persisted for about a year and a half before we made a claim, which was honoured through our retailer. Our second mattress was much worse though. After ONLY 6 months it was in far worse shape than the first but this time our claim was denied and I am unable to get in touch with Tempur by phone or email to discuss this. Appalling!

I visited a flagship store on vacation in Spokane, WA. I was excited to replace a 10 year old temper-pedic pillow that I loved. I purchased two new pillows and they were shipped to me at home in Kentucky. When I received them the packaging was wet, the pillows smelled like mold. I reached out to customer service 3 separate times, I was told there was no way to return pillows. And they kept telling me to contact the store. After explaining three times, I made the purchase in a store, but these did not ship from a store, but were shipped from a warehouse, the representative still tried shuffling me back to return them to the store. Well, I am 2100 miles away, I don't think I will be doing that any time soon. This is a $600 lesson that I will never forget. I would tell anyone, to run the other way before doing business with this company.

After looking at all the reviews I guess we are not the only ones dissatisfied with there so called WARRANTY. Are bed has sagging on both sides we put in a claim and were denied in 2 days.There making it sound like it was our fault. Water damage they claim,I don’t eat or drink in my bed. So how many people really get there warranty granted? Consumers beware they are not telling you the truth. Don’t waste your money.

Dang. I wish I had seen "these" 1 star reviews before purchasing my tempur-pedic adapt firm mattress or I wouldn't have forked out the money/$4,100. I purchased it on July 24, 2022 and already (9/26/22) the left side of the mattress is soft and slightly sagging. The right side is still relatively firmer. I reached out to the warranty department and sent all the necessary photos and like all these other 1 star reviews my claim was denied.
I also submitted a claim on the bed's dimensions, as well.
I purchased their queen size sheets but they were too big (as were another queen size sheet I already owned). I brought this to the warranty dept attention that the dimensions were off. A regular queen is 60x80 but my tempur-pedic mattress measures at 58x78. I measured out 2" over edge, because I'm not a complete idiot. But I was told that they don't guarantee the bed dimensions because the dimensions will vary. I replied why the heck do you sell expensive sheets to a bed they may not fit? Why sell a specific bed when it's size isn't guaranteed? It's ludicrous!
Over all, I'm extremely unhappy with this mattress and I'm extremely unhappy with myself because I was an idiot for not researching it better before handing over that much money.
My advice to all who are thinking of buying a tempur-pedic mattress: Run! Run fast! Run to your traditional standard mattress! Stay away from tempur-pedic.

We bought almost $6,000 dollars worth of Tempur-Pedic bedding from Mattress Firm in 2016. We bought an adjustable base, mattress, pillows, protector, and topper. The 10 year warranty was a huge influence in our purchase decision. Six years later and the mattress is sagged on both sides of the center. It feels like we are trying to roll uphill when rolling towards the center and when rolling away from center like we are in a hole about to fall off the side of the mattress. This isn't easy to see by looking but it is easy to feel it by laying on the bed, yet their warranty claim procedure has us taking pictures of a stick across the mattress and a quarter. It would be nice to know what criteria our mattress failed in the company's highly technical broomstick and quarter test. How can they judge a mattress condition from a couple of pictures? I am guessing from things I read on their web site about what the warranty doesn't cover that they used the "normal softening of materials" catch all as the general excuse for turning down our claim and probably all other warranty claims they receive. Instead of standing behind their product they offered us 40% off a new mattress, which means they are acknowledging there is a problem. It seems we would be paying about what we paid originally for our mattress, and on top of that the shipping to have a new mattress sent out and our old one shipped back. The new mattress will not have a new warranty without paying extra for it, and why would we pay extra for a warranty that the company doesn't seem to want to honor anyway? It appears that we have no reasons to ever spend our hard earned money on another Tempur-Pedic product if this is the kind of product support that has become the norm for them. The 10 year warranty we put our faith in at the time of purchase is a sham. Run away from their products as fast as possible.

I heard many good things about tempur Pedic, so purchased one mattress topper called 'Adapt'. I was told it will be shipped in 15 business days, I waited for almost 30 days but no response, customer support even didnt know what's the status of my order or ETA.
I called almost 10 times in 30 days to get the status of my order.

Finally it arrived after 45 days, I opened it up and waited for 72 hours before use. It was marketed as 3' Inches topper but it didnt even 2' inches tall.

I asked Customer Support to replace or refund but they responded we have zero waste policy, we can't accept return or replace. I was surprised well know company like Tempur Pedic will have such poor customer support and product quality.

Never ever buy Tempur Pedic Products.
I just wanted to share my experience where every step has issues and nobody really cares.
Now I decided not to buy any Tempur products.

If I had good experience I might have bought most expensive line of mattress which cost around $4500, it will be missed opportunity for Tempur Pedic.

1) Purchase: I bought it from Flagship store at South Park mall at Charlotte, Rachel Yoddar told me it will be shipped in 2 days with UPS, I waited all week for topper, later when I called her she said it will be 15 business days, after that she stopped responding, I need to escalate to manager to get some ETA. Staff was not sorry or any sympathy for customer.
I was never informed properly on supply concerns, I have to spend 30 min daily to let them know someone is wait for their orde.

2) Post purchased, it’s nightmare to reach to customer care, the thickness of topper is less than 2’ inches, I wanted to discuss this with product specialist but no direct number available and store people are hopeless anyway. I waited for a month to get thickness to 3’ inches but it never made it too.

3) Now I reached extreme level of frustration with above point 1 and 2, I just asked Steve please take your product back and he responded “we have zero waste policy”, so no returns.

Key takeaways:
- Do you really understand customer experience before saying “zero waste”.
- Flasgship store misguided me and wasted my 30 days + 30 min everyday to reach customer care.
- Do you have any quality controls, it looks like zero quality control, it’s easy to say “zero waste policy”

Hope you get the perspective.