Tennis-Point.co.uk Reviews 

Easy to order. Quick delivery

Very good kept me appraised on progress on delivery and happy with the product. Would recommend

My order number 78821046 and I wished to return two of the items but the returns portal has not been able to generate a shipping label. I asked to be emailed the return label and despite emailing thrice I have received no response at all.

If I receive no response I will do a chargeback on my credit card.

My shoes arrived without any issue as far as I can remember. But, there is no option to return anything! The returns portal you are directed to simply doesn't work. You can't get through on the phone (in response to another review, they said they don't offer phone support) and emailing is met with an automated response saying they don't offer support via email. I managed to get my money back via a chargeback thankfully, but best to AVOID.

Still awaiting a delivery to be picked up from the 30th December. Have chased 4 times and no response apart from an automated reply

Have now had a reply, thank you Trustpilot, as they seem to respond to you.

I did get a response yesterday saying parcel had been delivered, which I went back and told them no it had not, was then told it is going to be delivered today , 7th, and now latest reply is that it is going to be the 8th.

The saga continues

So Sunday 11th Jan and still no delivery and just been told to have patience as it will come…..

There is no estimated time to receive the order and when I tried to contact the customer service to return an item, their reply was that nothing can be done but being patient!!! surprisingly received an invoice with the item not returned!
I made the order on 25 December and till today I haven’t received the order, and they are asking me to rate the experience while all the information I got so far that it’s customs cleared. Whenever I try to track the parcel always get the message that this number is not available. I don’t know where the order is and I feel lost between them and the their chosen deliver company.

AVOID AVOID AVOID. How can these guys still be in business? Did not even bother to hand over my item to DPD - 10 days & still awaiting for pickup, seriously? AVOID these guys at all cost. Fortunately I paid with PayPal, so I've raised a case and I've got buyer protection.

Prompt, honest and reliable. Good service and very easy to communicate with / order.
Definitely recommend:-)

Absolute awful company!

I have ordered goods from them on order 78710435. Nothing ever got delivered. I have written many emails for a month now! To no answer, no refund! Literally just theft!!! Do not ever use!!!

Ignore the answer below this is a lie and scam no refund was ever issue for that order. They keep saying it got refunded but it is another order. I lost money for two months now! So so bad!

Two out of my last three orders have failed to arrive from this company - amounting to over three hundred pounds worth of discounted items, including five pairs of shoes that were lost. In both cases I had to wait over three weeks for this to be confirmed, at which point I was given the same unsatisfactory explanation and automated refund.

In the case of my latest missing order I requested they send out replacement items rather than issuing me a refund. This was ignored. After some pressure they agreed to price match my next order as these lost items were bought on sale, a sale which had once again expired in the weeks waiting for them to arrive.

Bizarrely, I had to first buy the items again and then wait for reimbursement. To their credit the items arrived quickly, but its been a week since I was promised an update on my price match guarantee and it doesn't look like it's coming any time soon/at all. So, essentially I've spent 7+ weeks trying and failing to get some discounted shoes, and ended up paying substantially more than I intended. I wouldn't have bought these items at this price, so now I feel robbed.

I'm not sure what's happened to tennis-point, I've been a loyal customer for over a decade without issue. It's not uncommon to wait two weeks for their orders to arrive, but I didn't mind as because they usually have the best prices and variety of stock. I was surprised to see their Trust Pilot rating so low, but I understand now after my latest experience.

All good, efficient service, timely delivery and regular updates of progress.

Order had missing parts and despite numerous emails and assurance the missing part has never materialised. As there is no human being behind the site or customer service it's something to bear in mind and perhaps only order one item at a time if you must. A company I would not avoid.

Excellent prices, great communication throughout and goods delivered as expected. Highly recommend.

Oh dear Tennis-Point - really poor. Impossible to return anything. Shame really - could be really good if their vision included customer care. Advantage Tennis-Point only; in fact, game, set and match to them, 6:0 / 6:0/ 6:0.

Hello,

I am writing to report that I have not received my package. My shipping address is clearly in Oxford, but the tracking information shows that the parcel was incorrectly delivered to Bicester.

This is a delivery error. Please look into this immediately and arrange for the package to be redelivered to my correct address in Oxford.

My Order details:

Parcel Number: 1550 9437 033 100 P

Order Number: 78738934

Correct Address: Shushan Yin, 7 Cotswold Crescent, Oxford, OX3 0SG

You haven’t got back to me yet. I still don’t have my order.

I ordered a tennis racquet and bag on 30 November and I’m still waiting for my order to arrive.

So far I’ve had no clear explanation for the delay or a confirmed delivery date, which is very frustrating as I needed these items by now. I chose to order from this company expecting reliable delivery and good service, but this experience has been very disappointing.

I would appreciate prompt action to either dispatch my order immediately or provide a refund, and better communication about what went wrong.

I have been waiting for proof that a refund was made and despite what you claim it has NEVER been received . Despite your claims that you send evidence , this is not true . I am STILL waiting as your staff sent a credit note NOT a refund .

Extremely disappointed customer. I have tried several times to contact them by phone (line disconnected after two ring tones each time) and no answer to queries sent by emails!!!
I need to make an amendment to my order and there is no way of doing so.
And the order is yet to be delivered in spite of being advised it would be within a few days of the order being made.