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TennisHQ.co.uk Reviews 

210
•
TrustScore 4.5 out of 5

4.7

Tennis shop
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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent products, often highlighting the quality of racquets and shoes, and the available customization options. Many reviewers commend the quick and efficient delivery service, noting that items arrive promptly, well-packaged, and often ahead of schedule. The overall service is frequently described as great, with people appreciating the easy ordering process and competitive prices. However, some customers also noted specific issues with their orders, such as receiving an unstrung racket instead of a strung one, being sent the wrong shoes, or finding that their preferred string choice was unavailable.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Service

Customers consistently note positive experiences with service, highlighting quick delivery and accurate order... See more

Price

Users describe positive interactions with price, consistently finding products at fair, great, and... See more

Quality

Consumers find quality to be positive, with many reviewers noting that products look and feel of good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My daughter wanted to changer racket and her shoes were falling apart and found all needed here so felt it was convenient that I was able to just ordered everything at a very reasonable price. Didn't... See more

Rated 5 out of 5 stars

Excellent prices and delivered in well packaged parcels. Everything was spotless. Would 100% buy here again! Delivery was 1 day later than it originally quoted - but I'm almost enitrely certain tha... See more

Rated 5 out of 5 stars

I bought a pair of Yonex tennis shoes from this company. I was probably lucky that they had my size in stock, but they had a good range and I liked the fact that the website made it very clear which o... See more

Rated 5 out of 5 stars

Originally ordered a head Speed mp from TennisHQ but gave them a ring to ask if I could change my mind if the racquet was not strung yet. As it wasn’t, I then got refunded from my purchase very quick... See more

Company details

  1. Tennis shop
  2. Outdoor sports shop

Written by the company

TennisHQ.couk – UK's Specialist Tennis Shop - Tennis Rackets, Shoes and Footwear, Balls, Clothing, Racket Bags, Grips and Strings. Cheapest prices and Rapid Dispatch.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

210 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(210)

91 reviews in the last 12 months

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Rated 1 out of 5 stars

Zero aftersales support after they sent the wrong items.

I ordered some new tennis shoes (£100+) and about £30 worth of overgrips. Delivery was fine and the shoes are great, but the overgrips they sent are completely the wrong colour than what I ordered (and what are pictured on the order). After messaging their customer support, it's now just over two weeks and I still haven't had a reply or been able to get hold of them. It's a good job the shoes fit as no idea what I'd have done if I needed to return them. I won't be purchasing from them again.

18 March 2024
Unprompted review
Rated 1 out of 5 stars

Terrible after care service

Terrible after care service. Had to pay £6 to return item which didn’t fit (received as Xmas gift), tag still in place never used but I unwrapped it to try on. Placed item in a new Jiffy bag a few days later (they were closed for returns until January) and returned to them. They confirm the item is in perfect condition on the phone today. They have refused to refund or exchange as it was not sent back in the original packaging. They are now sending the item that does not fit me back to - what a waste of time, waste of money on postage and not very environmentally friendly policy! Avoid avoid!

15 January 2024
Unprompted review

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