Tenref ReferencingReviews 

I had bad experience with this reference agency. I tried to rent a property and did referencing through them. I provided everything they asked and more, tons of information but still not satisfied. So I ended up loosing holding deposit and weeks and weeks of my time.

Writing this as the potential Guarantor of a Tenant. Initial contact from Tenref was by SMS inviting me to log in using their code and my surname in order to give them my personal and financial details. No mention of who the client was, nor the rental address, no prior introduction by email. Unprofessional and just looked like Phishing.

Subsequently they rang me and I gave them feedback as to why I hadn't supplied details.

After checking with the tenant and agent, I went through their online process which wanted so much personal data from me that I refused to complete the process. For example because of multiple income sources (some self-employment, some zero hours, some pension, etc) the process required me to type in my name, phone and address over and over for each income source. They wanted to know amount of income from every source, date of starting the job, date of ending job, payroll reference, start of pension, end of pension, pension number, National Insurance Number, bank interest, investments details (account numbers / references and amounts), employer details, copy of P60 or P45. They also wanted copies of my last three years' Tax Returns (which contain a lot of additional sensitive personal data) and when I asked whether they have a secure upload facility, the answer was "No, but you can send it by email" (which has no security whatsoever and leaves copies and fragments all over the place wherever the message passes through) or Print (53 pages!) and send by Royal Mail (presumably at your own cost). I checked their Privacy Policy and it was dated 2011 so way out of date with current practice (and ten years before GDPR legislation came into force). No way would I advise anyone to cooperate with this company. KEEP YOUR PERSONAL DATA SAFE and AVOID.

This is the second time I have used Tenref for referencing and I would highly recommend. Quick turnaround and always available to answer queries (I’ve had many). Stephen in particular has been fantastic to deal with 👍🏻

Disgraceful customer service. Left 5 messages about a claim that's owed to us and not one phone call wss returned. You can only speak to a gatekeeper which is extremely shady. Finally get through on email and then they go silent when you feel like youre getting somewhere. this company owes us our claim and are refusing to pay. I will be taking them to small claims.

Scam artists selling fake insurance policies. Phill Blomfield a shadow director who is hiding behind his friends to run this business. I suggest that anyone ever given the opportunity to work with Phill Blomfield think seriously hard. He is happy to commit fraud and lie to everyone around him.

Worst insurance company ever what is the point of offering rent guarante if it takes 5 months and longer to pay out. We are still waiting for rent arrear payments. This is unacceptable for a company and ill be reporting them for fraud

Absolutely terrible, they should be ashamed of themselves

Tenref have been a pleasure to deal with, fast professional response, highly recommend would use again in future if need to. Thank you again for all your help

A professional company, with knowledgeable staff with great customer service. Able to resolve my referencing queries easily.